JOB SUMMARY
The Installation Team Helper performs basic HVAC tasks, assists our experienced HVAC Installers, and provides exceptional customer service at all times by treating customers with the utmost respect and attention. The position provides on the job training and learning while requiring adherence to workplace procedures, following health and safety guidance.
ESSENTIAL FUNCTIONS
Assists HVAC Installation Team in the process of installation or replacing HVAC equipment or systems.
Installs and insulates ductwork as directed by Installation Team Lead.
Operates a variety of hand and power tools needed for HVAC installation.
Maintains good working order of company vehicle as directed by Installation Team Lead based on company expectations.
Maintains proper stock, parts, tools, and safety equipment in the vehicle and retrieves equipment and items needed by Installation Team.
Travels to job sites in the service area with Installation Team.
Assists team with any logs, paperwork or records maintenance.
Ensures compliance with appliance standards and with Health and Safety Act.
Practices industry safety and compliance procedures.
Completes all services rendered using protective measures to keep customer’s home or business clean and undamaged.
Participates in company-provided training opportunities on customer service and the latest industry technologies.
Completes other duties as assigned by supervisor.
PREREQUISITE KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma, GED or suitable equivalent.
2+ years’ experience in a warehouse or production environment.
HVAC work experience or trade/technical school classes in HVAC field a plus.
Basic mechanical skills.
Valid driver’s license and good driving record.
Quick study with a strong interest in learning HVAC industry
Understanding of industry safety practices and compliance procedures
Good written and verbal communications skills.
Excellent interpersonal skills.
Excellent attention to detail.
Strong organizational and time management skills, and ability to prioritize.
Must be a self-starter and driven with a positive attitude.
Strong problem-solving skills.
Strong teamwork skills.
Basic understanding of Microsoft Office products.
Dependability beyond reproach.
High-level commitment to attendance and punctuality.
ENVIRONMENTAL, PHYSICAL, AND MENTAL REQUIREMENTS
Ability to operate tablet, mobile phone and other field equipment as needed
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to lift/carry up to 75 lbs. without assistance repeatedly during work hours
Ability to climb up and down ladders and/or step stools repeatedly during work hours
Ability to sit/stand for long periods of time during work hours
Ability to frequently squat, stoop or kneel, reach above the head and reach forward.
Ability to work in small and confined dark spaces such as crawl spaces, attics, etc.
Ability to work in a wide range of temperatures (indoor/outdoor)
Ability to travel up to 75% of the time between job sites and customer locations
Correctible vision and hearing.
Ability to communicate verbally in English in a clear understandable speaking voice both in person and on the telephone.
Ability to manage multiple tasks with changing priorities.
