Summary: Relieves mental health professionals of administrative and clerical work by performing the following duties.
Essential Duties and Responsibilities include the following:
- Answers telephone and routes telephone calls.
- Greets and directs consumers, other agents, and visitors.
- Produces and maintain daily schedules.
- Contacts clients scheduled for servies at least one day in advance of appointment and modify/change schedule as needed.
- Used the computer to schedule and modify appointments.
- Schedule consumer appointments for outpatient services (counseling, medication clinic, and transportation services.)
- Re-schedule consumer appointments for outpatient services as requested by the consumer or the clinical staff.
- Report promptly to the appropriate clinician information or requests from the consumers they serve.
- Verify consumer’s current address, telephone number, insurance or TennCare eligibility at each visit.
- Provide customer service to clients, families, and others within guidelines of mental health confidentiality.
- Backup Office Manager during breaks, lunch, training, etc.
- Attend scheduled meetings and relate relevant information.
- Perform routine to moderately difficult typing and clerical work.
- Collect deductibles, co-payments, and other payments due at the time the service is rendered.
- Maintain neatness and cleanliness of reception area.
- Collect money accurately and place it in a money box as directed by policy.
- Receives consumer or community complaints and notifies the Office Manager of the same.
- Monitors work environment for life safety compliance, equipment functioning, and submits work orders as needed.
- Assess and refers walk-in or non-scheduled emergency request for services.
- Assist Office Manager with unlocking and locking all doors daily according to clinic schedule.
- Other duties may be assigned.
Supervisory Responsibilities: None.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually quiet.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience: High School diploma, GED, or higher; and one year related experience and/or training; or equivalent combination of education and experience.
People Skills: Ability to deal tactfully with the public and co-coworkers, exercise good judgment in evaluating situations and making decisions, express ideas clearly, concisely and convincingly, knowledge of modern office practices, procedures, and equipment.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of consumers or employees of the organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, portions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations: CPR and First Aid certification, and Non-violent crisis intervention training.
