Account Manager - Hybrid Schedule
Mansfield Energy —Gainesville, GA
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
22h
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- Full-time
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Strategic Account Manager
Atreo —Gainesville, GA
- $60,000 - $80,000 a year
- Full-time
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- 5 years
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Account Manager - Commercial Insurance (Construction/Contractors)
Insurance Office of America, Inc. —Toccoa, GA
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6d
Account Representative
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- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
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- Mid-level
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Quick Apply
7d
Account Manager
LUSA HOLDINGS —Gainesville, GA
- $60,000 - $70,000 a year
- Full-time
- Clean driving record
- Mid-level
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Business Account Executive
Spectrum —Gainesville, GA
- Full-time
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- Microsoft Excel
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JBT Marel —Gainesville, GA
- Full-time
- Remote
- Up to 50% travel
- 5 years
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1d
Deductions/Collections - Customer Account Representative
Shasta Beverages, Inc —Gainesville, GA
- Full-time
- Ability to walk for extended periods
- ERP systems
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Accounts Receivable and Collections Representative - NHDC
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- Full-time
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Deductions/Collections - Customer Account Representative
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- Full-time
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Adoration Health —Gainesville, GA
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SunSource —Gainesville, GA
- Weekends as needed
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PruittHealth —Gainesville, GA
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Insurance Account Representative - State Farm Agent Team Member
Lee Towns - State Farm Agent —Gainesville, GA
- Full-time
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Quick Apply
Account Executive – U.S. Navy
Asylon —United States
- $100,000 - $200,000 a year
- Full-time
- 5 years
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Quick Apply
10d

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account manager jobs near cornelia, ga

Account Manager - Hybrid Schedule

Mansfield Energy -
Gainesville, GA

Apply Now

Job Details

22 hours ago

Qualifications

Computer operation
Customer communication
Microsoft Outlook
Data analysis reporting
Spreadsheets
Performance Reporting
Sales presentations
B2B business model
B2B

Full Job Description

The Account Manager is a member of the Customer Success team responsible for ensuring our customers' overall success. The Account Manager manages a set of existing customers (a.k.a. a book of business) and supports new customers as assigned. While the Account Manager is involved during the onboarding of a new customer, their primary function is to own the ongoing relationship post-onboarding. The Account Manager is the primary point of contact for all day-to-day operational procedures. They work closely with other internal and external partners to provide best-in-class service to ensure our customers' operational success. The essential job duties include operational excellence, relationship management, cross-functional collaboration, and business technical support.

Responsibilities

Operational Excellence

Ensure service quality, efficiency, and accuracy meet operational excellence standards through ownership of the following processes, including but not limited to:
- Regularly performs proactive root cause analysis on recurring customer issues
- Monitors and maintains enhanced/complex reporting for customers
Coordinate with various departments to ensure operational issues are resolved entirely and promptly on behalf of the customer and to meet account performance objectives
Implement operational strategies to improve customer profitability
Manage system contracts by evaluating contract dates and pricing to ensure continued profitability
Oversee customer contract compliance monthly, including terms and conditions, freight rate updates, fixed price allocations, etc.

Relationship Management

Develop and implement a regular communication strategy to connect with existing customers at the local level, focusing communication on customer satisfaction components
Participate in customer business reviews seeking feedback on what’s working and what can be improved operationally (i.e., including Quarterly Business Reviews)
Own the communication with the customers while resolving operational issues indexing on over-communication to ensure they know their issues are important to us
Develop an understanding of daily pricing strategies for each market, product, and customer based on market moves that can be leveraged to provide advice to customers

Cross-Functional Collaboration

Collaborate with Sales Success Managers (SSM), Sales Team, and Sales Operations Team on new business, renewal of existing accounts, and additional products and services to ensure all offerings are effectively communicated between teams
Advocate for the customer and attain the necessary resources and attention to resolve operational concerns and issues quickly
Serve as the voice of the customer, advocating on their behalf regarding internal decisions that have direct and indirect customer impact
Serve as the primary contact partnering with the Collections team to resolve complex customer issues to improve A/R as needed
Regularly share best practices and learning opportunities with peers

Business Technical Support

Train customers on Mansfield technology platforms (Website, FuelNet, FuelAll, etc.) to drive adoption
Maintain permissions, passwords, security levels, etc., to drive overall support of customers’ data needs
Provide customer support on updates and system enhancements

Position Requirements

Formal Education & Certification

Bachelor’s degree or equivalent experience required

Knowledge & Experience

2+ years business to business experience preferably in a customer account management or customer relationship management role
Petroleum Industry experience preferred
Intermediate Microsoft Excel, Access and Outlook skills

Qualifications & Characteristics

Working knowledge of sales and customer service
Ability to create and present reporting and presentations in front of customers
Strong attention to detail
Strong written and verbal communication skills
Strong analytical and problem-solving skills
Ability to work in a team environment

Work Environment

Hybrid work environment available once training is completed (3 days in the office, 2 days remote)
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Apply Now

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account manager jobs in cornelia, ga

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