Top 3693 Customer experience manager Jobs in Cornelius, Nc

Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
Quick Apply
Customer Experience Account Manager
Ingersoll Rand —Mooresville, NC
- Marketing
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Customer Relationship Manager
Roush Yates Racing Engines —Mooresville, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health savings account
- Health insurance
Quick Apply
Growth Customer Success Manager
Yoodli AI Roleplays —Charlotte, NC
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Team Manager Developmental
Sam's Club —Charlotte, NC
- $70,000 - $95,000 a year
- High school
- Military
- Merchandising
- Paid jury duty
- Disability insurance
5d
Customer Experience Manager - Full Time
Michaels Stores —Huntersville, NC
- Weekends as needed
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Mgr-Customer Insights
Lowe's —Mooresville, NC
- Full-time
- Marketing
- Mid-level
- Office
4d
Senior Customer Success Manager
Karbon —Charlotte, NC
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Property Manager - Charlotte, NC
PURE HomeRiver —Cornelius, NC
- $55,000 - $68,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Call Center Manager
Southern National Roofing —Charlotte, NC
- $80,000 - $125,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Charlotte, NC
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
4h
Business Project Manager
Lowe's —Mooresville, NC
- Full-time
- Computer science
- Computer Science
- Marketing
1d
Office Manager
Smile Solutions Dentistry of Mooresville —Mooresville, NC
- $25 - $29 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Community Manager
Asset Living —Huntersville, NC
- $70,000 - $75,000 a year
- Overtime
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
1d
Community Manager - Alta Harris Farms
Greystar Real Estate Partners LLC —Mooresville, NC
- $80,000 - $90,000 a year
- Weekends as needed
- Sales
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
Customer Service Manager - State Farm Agent Team Member
Jason Colvin - State Farm Agent —Huntersville, NC
- $46,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Organizational skills
- Paid time off
- Opportunities for advancement
Quick Apply
(USA) Store Manager - Supercenter
Walmart —Huntersville, NC
- $110,000 - $170,000 a year
- High school
- Bachelor of Science
- Merchandising
- Paid jury duty
- Disability insurance
12d
Bilingual Practice Manager (LPN) – Community Health Center (FQHC-LAL)
Amity Medical Group —Charlotte, NC
- $74,333 - $87,000 a year
- Full-time
- Background check
- Spanish
- Google Workspace
- Health insurance
- Dental insurance
Quick Apply
7d
Field Services Manager - Heavy Civil
The Erosion Company —Charlotte, NC
- $45,000 - $50,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Fuel card
- Paid holidays
Quick Apply
Business Development Manager-Signage Division
Lakeside Project Solutions LLC —Denver, NC
- Full-time
- Mid-level
- Business development
- Travel
- Disability insurance
- Health insurance
Quick Apply
8d

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Customer Experience Manager- Charlotte,NC

Caesarstone -
Charlotte, NC

Quick Apply

Job Details

Full-time
$100,000 - $127,000 a year

Qualifications

Live chat
Strategic goal setting
Customer relationship building
Email customer support
Texting/chatbox tools
Customer returns handling
Managing teams in a customer support role
Writing skills
Talent management
Presentations for conferences or internal meetings
Financial analysis
Managing clients in a customer support role
Team development
Customer engagement
Conflict management
Leading team collaboration initiatives
Computer skills
Customer support
Operational excellence initiatives
Business operations
Customer information system software
Call center management
Team motivation (leadership skill)
Email support
Cross-functional communication

Full Job Description

Position will be based out of Charlotte, NC headquarters office

The Customer Service Manager is responsible for overseeing all operations of the Order Fulfillment Support Center, fostering an environment of service excellence across all CSUS Regions. The ideal candidate will have experience driving performance and effectively managing a centralized team (and any remote locations). The Customer Service Manager will report to the Vice President of Operations – North America.

Accountabilities

Deliver an exceptional customer experience at all touch points.

Ensure Order Fulfillment team members are properly supported and informed of needed information to best conduct day-to-day tasks as well as special projects.
Translate customer experience intent into specific success measures.
Develop measurement capabilities: customer survey analyses, text analytics, third-party analysis, etc.
Identify key loyalty and satisfaction drivers.
Ensure the support center is utilized to its fullest extent across departments in support of all business and interdepartmental objectives.
Ensure all escalations are resolved in a manner that restores customer faith without burdening the business.
Ensure policies, procedures, and practices are communicated, monitored, and enforced uniformly within the team.
Ensure team members are fulfilling orders in a timely and efficient manner.
Participate in the department’s recruitment activities to ensure CS hires the best talent available.
Partner with Distribution Center Managers to proactively engage all consumers impacted by warehouse delays or OOS inventory.
Work closely with Sales for alignment of sales targets and build plans to achieve results.
Present analyses of weekly performance vs. targets with key actions to drive optimization.
Ensure all teams and employees sell with integrity and uphold pricing policy standards.
Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
Ensure that all transactions that affect inventory are processed accurately by auditing the Sales Exception Reports
Co-ordinate effective promotional campaigns and the implementation of business development plans.

Drive all strategic and operational activities through to successful completion.

Ensure that short term and long-term resourcing needs are met; create contingency plans to minimize any negative impact to the day-to-day productivity and effectiveness of the support center.
Build weekly analyses of performance vs. targets for presentation to wider team and market stakeholders.
Drive talent management activities at all levels of the support center team.
Oversee the design, development, delivery, and implementation of effective operational and training policies, procedure, materials and programs to ensure support of all support center-defined performance metrics.
Consistently manage departmental costs to drive favorable financial results for profitable operation.
Identify change initiatives to support successful productivity levels and quality customer service.
Review continually the department’s training and assessment materials; develop or re-design programs and materials to ensure they are best aligned to support achievement of support center-defined performance metrics and over-all employee development.
Identify opportunities to reduce costs and/or increase productivity; oversee the implementation of resulting policies, procedures and practices.

Salary

The anticipated total compensation range for this position is between $100,000 and $127,000, which includes a base salary and an incentive bonus opportunity. Base compensation within this range is determined based on job-related knowledge, skills, experience, and geographic location.

Requirements:

Skills

Strong experience managing an in-bound support center utilizing digital service channels including live chat, email etc.
Proven engaging leader with a successful track record of delivering service excellence through developing people, while being an expert people developer with an emphasis on leading vs. managing,
In-depth knowledge of customer relationship management software and call management systems
Experience in strategic planning leading to service excellence required.
High level of customer service excellence required, for example conflict resolution, negotiation, and objection handling skills
Strong written and verbal communication history including the ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to suit the audience.
Proven success in analytical and conceptual thinking situations including solid financial management experience.
Demonstrated ability to build and implement efficient processes.
Proven ability to motivate, inspire, and lead a growing team in an ever-changing business environment.
Proven ability to successfully collaborate cross-functionally to achieve business objectives.
High level of proficiency with ORACLE ERP system is a plus

Education / Experience

Five (5) plus years of customer support/management experience

Working Conditions

Travel may be required
Ability to attend and conduct presentations
Manual dexterity required to use desktop computer and peripherals
Lifting or moving up to 10lbs may be required

Location website:
USA

Quick Apply

Refine Your Search

customer experience manager jobs in cornelius, nc

Customer Experience Manager- Charlotte,NC

Customer Experience Account Manager

Customer Relationship Manager

Growth Customer Success Manager

Team Manager Developmental

Customer Experience Manager - Full Time

Mgr-Customer Insights

Senior Customer Success Manager

Property Manager - Charlotte, NC

Call Center Manager

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Business Project Manager

Office Manager

Community Manager

Community Manager - Alta Harris Farms

Customer Service Manager - State Farm Agent Team Member

(USA) Store Manager - Supercenter

Bilingual Practice Manager (LPN) – Community Health Center (FQHC-LAL)

Field Services Manager - Heavy Civil

Business Development Manager-Signage Division

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