Top 214 Front end manager Jobs in Cornelius, Nc

Guest Service Associate
TownePlace Suites Mooresville —Mooresville, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
Full Time Assistant Customer Service Manager DLT
Harris Teeter —Cornelius, NC
- Full-time
- Management
- Word processing
- Computer literacy
FT Manager Customer Service (H)
Food Lion —Mooresville, NC
- Full-time
- Sales
- Merchandising
- Mid-level
Store Manager
Ross Stores —Mooresville, NC
- Weekends as needed
- 5 years
- Merchandising
- English
14d
Night Auditor
Home2 Charlotte —Charlotte, NC
- $18 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
FT Assistant Manager Customer Service
Food Lion —Huntersville, NC
- Full-time
- Sales
- Merchandising
- Mid-level
Hotel Front Desk Manager
Residence Inn Concord —Concord, NC
- $42,000 - $45,000 a year
- Weekends as needed
- Ability to walk for extended periods
- English
- Residential
Quick Apply
13d
(USA) Member Specialist
Sam's Club —Kannapolis, NC
- $18 - $26 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
Guest Service Associate
Hampton Inn & Suites Charlotte —Charlotte, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
Taproom Manager | Brewers at 4001 Yancey - Charlotte, NC
Artisanal Brewing Ventures —Charlotte, NC
- Full-time
- Bar
- Supervising experience
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Order Fulfillment Manager
Signet Jewelers —Charlotte, NC
- Full-time
- 5 years
- Bachelor's degree
- Organizational skills
Hotel Front Desk Associate
SpringHill Suites Concord —Concord, NC
- $16 - $17 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Customer Experience Manager - Full Time
Michaels Stores —Huntersville, NC
- Weekends as needed
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Front Desk Coordinator
Peachy —Charlotte, NC
- $18 an hour
- Part-time
- 18 years or older
- HIPAA
- US work authorization
- Employee discount
Quick Apply
Store Manager
Mecklenburg County ABC Board —Charlotte, NC
- Full-time
- Merchandising
- English
- Mid-level
Sales Manager-Full Time
Michaels Stores —Huntersville, NC
- Weekends as needed
- Mid-level
- 3 years
- Retail management
- Store discount
- Commuter assistance
PT Customer Lead
Food Lion —Cornelius, NC
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
Emerging Store Manager
Walgreens —Kannapolis, NC
- $45,000 - $71,550 a year
- Weekends as needed
- Merchandising
- English
- Mid-level
PT Self Checkout Ambassador - 02213
Food Lion —Mooresville, NC
- Part-time
- High school diploma or GED
- POS
- Cleaning
PT Customer Service Leader
Food Lion —Cornelius, NC
- Part-time
- High school diploma or GED
- Accounting
- Communication skills

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front end manager jobs near cornelius, nc

Guest Service Associate

TownePlace Suites Mooresville
Mooresville, NC

Quick Apply

Job Details

Qualifications

Computer literacy
High school diploma or GED

Full Job Description

Guest Services Associate

Department – Front Office

Reports to – Guest Services Manager

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You’ll be responsible for all front office duties including the activities of the front desk, reservations, guest services, and telephone areas. In addition, you will ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Your day-to-day

Revenue

Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly suggest new ways to increase room revenue and occupancy.
Rates: Aggressively and effectively manage and continuously update rates as per Opal’s training and standards.
Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities.

Profit

Effectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies.
Quality
Guest Service: Ensure that the hotel meets/exceeds Opal’s and Brand standards for guest satisfaction.

Leadership

Leading: Motivate and support other Guest Services team members and be accountable for set goals.
Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures.

Requirements

High School diploma or higher-level education
1-year Hotel front office experience
Must wear appropriate uniform as prescribed by Opal’s policy
Willing to work flexible hours
Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

Specific Responsibilities

Send a daily end of the shift activity and accomplishment email to the Guest Services Manager (GSM) and a copy to the General Manager.
Be proficient on the use of the property management system and facilities management software.
Have a good understanding of all hotel operating procedures.
Be the warm welcome that kicks off a memorable guest experience
Acknowledge Brand rewards members and returning guests, in person or on the phone.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day’s schedule.
Jump into other ad-hoc duties when your colleagues need your help.
Comply with all existing and new front office and breakfast area policies and procedures.
Comply with and honor the front office staff work schedules.
Monitor the front office communications log.
Read and initial the front office log on shift start and make appropriate entries at end of shift.
Observe Opal’s appearance and dress code/uniform policy.
Attend daily huddles and weekly departmental meetings.
Be proficient on the use of all front office equipment such as credit card machine, copier and fax.
Inform the GSM of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively.
Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
Process, as assigned, reservations by mail, telephone, fax and central reservation systems referrals.
Process, as assigned. reservations received from sales office and other hotel departments.
Have complete knowledge of room types and offered rate plans.
Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
Process, as assigned, cancellations and modifications to reservations.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.

Optimum Attributes

Effective communication skills
Pleasing personality
Good team player
Good listener
Well-groomed and professional appearance
Open with praise, discrete with criticism
Literate and tech-savvy
Problem solving skills

Performance Standards

Performance shall be measured by the following:

Budgeted RevPAR
MSI Index
Guest Satisfaction Index (GSI).

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer

Quick Apply

Refine Your Search

front end manager jobs in cornelius, nc

Guest Service Associate

Full Time Assistant Customer Service Manager DLT

FT Manager Customer Service (H)

Store Manager

Night Auditor

FT Assistant Manager Customer Service

Hotel Front Desk Manager

(USA) Member Specialist

Guest Service Associate

Taproom Manager | Brewers at 4001 Yancey - Charlotte, NC

Order Fulfillment Manager

Hotel Front Desk Associate

Customer Experience Manager - Full Time

Front Desk Coordinator

Store Manager

Sales Manager-Full Time

PT Customer Lead

Emerging Store Manager

PT Self Checkout Ambassador - 02213

PT Customer Service Leader

I want to receive the latest job alert for front end manager in cornelius, nc

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