Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
The Senior ServiceNow Architect will partner with executive stakeholders, enterprise architects, business leaders, process owners, and technical teams to translate business objectives into scalable ServiceNow platform strategies and solution architectures. The architect must be comfortable presenting to a wide range of client personas, from C-suite and business sponsors to platform owners, developers, administrators, and operational teams.
This role requires strong leadership capabilities, including the ability to guide and mentor a large, diverse team of ServiceNow practitioners across architecture, development, configuration, integration, testing, and delivery activities. The architect will be responsible for establishing solution standards, reviewing technical designs, ensuring platform best practices, and maintaining alignment between business outcomes, platform governance, and delivery execution.
The Senior ServiceNow Architect is expected to lead structured discovery and design workshops with executive sponsors, business process owners, platform teams, and technical stakeholders to define outcomes, assess current-state capabilities, and shape scalable future-state ServiceNow solutions.
This includes translating business challenges into ServiceNow capabilities, facilitating alignment across competing priorities, documenting architectural decisions, and ensuring workshop outputs are converted into clear roadmaps, implementation backlogs, and actionable delivery plans.
The Senior ServiceNow Architect is also responsible for establishing and reinforcing platform governance, solution standards, design review practices, and delivery guardrails across large ServiceNow programs. In addition, the architect provides mentorship and technical leadership to a diverse team of ServiceNow practitioners, helping architects, developers, business analysts, and administrators apply best practices, improve delivery quality, reduce technical debt, and build sustainable client capabilities across the platform lifecycle.
Key Responsibilities
- Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
- Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
- Present recommendations clearly to executive, business, technical, and operational stakeholders.
- Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
- Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
- Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
- Review solution designs, integrations, data models, technical debt, and upgrade impacts.
- Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.
Your Future at Kyndryl
Every position at Kyndryl is an opportunity to be part of something bigger. We’re committed to your growth and development—because when you succeed, we succeed. In this role, you’ll gain exposure to global projects, cutting-edge technologies, and strategic initiatives that shape the future of businesses worldwide. Your career path doesn’t stop here. Whether you want to deepen your expertise, broaden your skills, or move into leadership, we’ll support you with learning programs, mentorship, and opportunities to take on new challenges. At Kyndryl, your future is yours to shape.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
You’re good at what you do and possess the required experience to prove it. You have a growth mindset; keen to drive your own personal and professional development, and to support others in theirs. You take your work seriously and prioritize customer impact. Most importantly, you understand that the most successful teams trust and enjoy each other and are naturally inclusive in how you work with others.
We are seeking a Senior ServiceNow Architect and an active ServiceNow Certified Technical Architect (CTA) certification. This role will serve as a senior solution leader responsible for shaping, designing, and guiding complex ServiceNow implementations across multiple product domains.
Required Qualifications
- 10+ years of relevant enterprise IT and ServiceNow experience .
- ServiceNow Certified Technical Architect certification required .
- Minimum 12 active ServiceNow CIS certifications required .
- Proven experience leading large-scale ServiceNow implementations and transformation programs.
- Strong executive communication, stakeholder management, and presentation skills.
- Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
- Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
- Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.
Ideal Candidate Profile
The ideal candidate is a highly credible ServiceNow thought leader who can operate equally well in executive strategy discussions and detailed technical design reviews. They bring a strong combination of platform expertise, consulting presence, delivery leadership, and team mentorship, with the ability to influence client direction while maintaining architectural integrity and delivery discipline.
The compensation range for this position in the US is $143,640 to $273,000 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.
This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off. Note: if this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
