Top 8632 Director of care Jobs in Corona, Ny

Director, Patient Relations
SBH Health System —Bronx, NY
- $108,000 a year
- Full-time
- Hospital
- Writing skills
- Data analysis skills
- Health insurance
- Dental insurance
Quick Apply
10d
Director of People Operations
Constructive Dialogue Institute —New York, NY
- $120,000 - $140,000 a year
- Full-time
- Remote
- 7 years
- Organizational skills
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Associate Director of Health Care
NYC Health + Hospitals —New York, NY
- $125,000 - $150,000 a year
- Online Application
- Surgery
- 5 years
- Master's degree
- Commuter assistance
- Paid holidays
VP of People
nitra —New York, NY
- $325,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
Senior Director of People
Aescape —New York, NY
- $235,000 - $250,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Senior level
- Paid parental leave
- Health insurance
VP of People (HR)
K Health —New York, NY
- $225,000 - $275,000 a year
- Senior level
- Master of Business Administration
- 10 years
- Commuter assistance
- Paid parental leave
Quick Apply
Director, Executive Talent Management
Kyndryl —Rye Brook, NY
- $156,360 - $356,280 a year
- Full-time
- Remote
- Organizational skills
- Senior level
- Leadership
- Health insurance
- Dental insurance
2d
Senior Director of Youth Development
ASPHALT GREEN INC —New York, NY
- $135,000 - $150,000 a year
- Full-time
- Bilingual
- Office
- 8 years
- Commuter assistance
- Paid holidays
Quick Apply
Associate Director Employee Relations
Hospital for Special Surgery —New York, NY
- $112,000 - $170,875 a year
- Full-time
- Bachelor's degree
- Senior level
- Communication skills
Associate Director of Mental Health
NYC Health + Hospitals —New York, NY
- $157,000 a year
- Online Application
- Hospital
- 3 years
- Administrative experience
- Commuter assistance
- Paid holidays
Director of Patient Relations
NYC Health + Hospitals —New York, NY
- $92,000 - $130,000 a year
- Online Application
- Hospital
- Administrative experience
- Supervising experience
- Commuter assistance
- Paid holidays
Director of Operations
Westchester Medical Center —Valhalla, NY
- $120,220 - $152,177 a year
- Full-time
- Hospital
- Master's degree
- Bachelor's degree
- Paid holidays
- Health insurance
Director, Virtual Care Operations
K Health —New York, NY
- $160,000 - $200,000 a year
- Hybrid work
- Office
- Analysis skills
- Senior level
- Commuter assistance
- Paid parental leave
Quick Apply
Administrator, Ambulatory Care Services
NYC Health + Hospitals —New York, NY
- $170,000 - $190,000 a year
- Online Application
- 5 years
- Primary Care
- Outpatient experience
- Commuter assistance
- Paid holidays
13d
Director of Customer Experience
LifeMD —New York, NY
- $170,000 - $200,000 a year
- Full-time
- Remote
- HIPAA
- Analysis skills
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
FAMILY CARE COORDINATION ASSISTANT DIRECTOR
DEPT. OF HOMELESS SERVICES —Manhattan, NY
- $98,159 - $112,883 a year
- Full-time
- Management
- Doctoral degree
- Office
- Loan forgiveness
Medical Director of Addiction Services / Detox Unit Chief
Jamaica Hospital Medical Center —Flushing, NY
- $300,000 a year
- Full-time
- Medicine
- Addiction Medicine
- Internal Medicine
- Health insurance
- Dental insurance
Quick Apply
12d
SLP / Pediatric Speech Therapist (Early Intervention)
Bloomer Health —Manhattan, NY
- Up to $91 an hour
- Part-time
- Background check
- Mid-level
- Master's degree
- Commuter assistance
- Health insurance
Quick Apply
Funeral Director
Ortiz Funeral Homes —Bronx, NY
- $65,000 - $85,000 a year
- Weekends as needed
- Spanish
- Merchandising
- English
- 401(k)
Quick Apply
Assistant Athletic Trainer
Monroe University —Bronx, NY
- $64,000 - $66,000 a year
- Weekends as needed
- Background check
- Physical & Rehabilitation Medicine
- Maintenance
- Health insurance
- Dental insurance
Quick Apply

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Director, Patient Relations

SBH Health System -
Bronx, NY

Quick Apply

Job Details

Full-time
$108,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)
Life insurance

Qualifications

Customer communication
Teamwork
Research
High school diploma or GED
Team development
Bachelor's degree

Full Job Description

Reports To: Assistant Vice President / Chief Experience Officer

Job Summary:

The Director of Patient Relations reports directly to the Vice President / Chief Experience Officer.

Directs and supervises the daily activities of the Patient Relations Office ensuring timely response to all patients/families/staff requests. The Director will oversee the provision and execution of on-the-spot, real-time service recovery measures and he/she will escalate matters to the Vice President / Chief Experience Officer as needed for improvement opportunities. A visible and participatory leadership presence aligning role with the Patient Advocate Team to allow for increased productivity, collaboration, and creativity by being innovative, designing and leveraging work, and promoting transparency within the Patient Experience Division. With the leadership of the Vice President / Chief Experience Officer and a strong grasp of patient relations, the Director of Patient Relations will be instrumental in having a comprehensive understanding of the HCAHPS scores, CMS, DOH, OMH, and other regulatory oversight agencies by which SBH Health Systems are governed. Educating and fostering a culture promoting the Planetree Model in the delivery of compassionate and empathetic care across all disciplines of service in a patient-centered environment. The Director of Patient Relations is responsible for daily operations for the Concierge

Promote a safe, cooperative, and professional healthcare environment to ensure optimum patient care consistent with SBH policies.
Adheres to all hospital policies, procedures, rules, and regulations, including but not limited to absenteeism, ETIME, cellular phone usage, dress code, and rules of conduct.
Makes customer service a priority, treating customers (patients, visitors, and co workers) in a professional manner exercising courtesy and tact. Effectively communicates with patients and others about SBH services in their area(s) of expertise or responsibility and ensures that concerns, questions, or issues reach the right person(s) in SBH in a timely manner.
Handles a wide range of responsibilities across hospital services in assuring that patient rights are upheld, point person and leader in the Patient Relations Department.
Assures that language, advance directives, and health care proxy information is available and discussed in a patient-centered environment.
Oversees hospital complaint resolution process to ensure compliance with policy regulations and meets with departments for corrective actions if needed.
Knowledge and comprehension of the structure of patient advocacy programs, patient relations organization, program development implementation and evaluation, group work, education, communication, the consultation process, public health and social welfare, the social implications of health and disease development, goals and policies of community-based hospital systems and professional ethic Consults with staff, review medical records and other databases as needed to gather information for problem-solving, action, and resolution.
Proficiency in writing and editing letters and reports.
Strong problem-solving skills and ability to quickly resolve issues and concerns.
Provide customer service training and support to staff.
Do proactive rounding with patients and educate staff on Planetree values on units. Attend daily White Board Rounds.
Assist Vice President / Chief Experience Officer with analysis of patient satisfaction survey scores and grievance and complaint data, track/trend performance, identify opportunities for improvement, and develop/implement action plans.
Support the Vice President / Chief Experience Officer and collaborate to identify and mitigate barriers identified through patient complaints.
Ensure compliance with all regulatory requirements, including CMS, DOH, The Joint Commission, for all grievances and complaints. 15. Responsible for the functioning of the day-to-day operations in the Office of Patient Relations and Concierge.
Operational supervision of staff including discussing job performance to identify causes and issues to resolve stated &/or potential problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalating complaints or disputes. Make recommendations concerning staffing issues and procedural changes to senior leadership. Draft annual performance review and recommend appropriate personnel action. Research and prepare reports/investigations required by Sr. administration and/or other entities. Facilitate productivity to overcome difficult aspects of work. Consult with administrative staff to resolve problems with equipment performance and work schedule. Arrange for necessary maintenance or repair work. Discuss work problems or grievances with HR and potentially the Union Representative. Scheduling and maintaining accurate records of vacation, elective, and sick time. Develop work schedule according to budget and workload. Review Time off Request ensuring minimal OT prior to submitting for administrative approval for Concierge. Train &/or instruct on new policies and arrange training with in-services such as for the POC system, language line, etc.
Any duty as may be assigned within the scope of the job.

Minimum Education (HS/GED; specialized training; degree and discipline) Bachelor's Degree; Master’s Degree Preferred; Degree in healthcare administration or related field.

Pay: $108,000.00 per year

Benefits:

403(b)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

director of care jobs in corona, ny

Director, Patient Relations

Director of People Operations

Associate Director of Health Care

VP of People

Senior Director of People

VP of People (HR)

Director, Executive Talent Management

Senior Director of Youth Development

Associate Director Employee Relations

Associate Director of Mental Health

Director of Patient Relations

Director of Operations

Director, Virtual Care Operations

Administrator, Ambulatory Care Services

Director of Customer Experience

FAMILY CARE COORDINATION ASSISTANT DIRECTOR

Medical Director of Addiction Services / Detox Unit Chief

SLP / Pediatric Speech Therapist (Early Intervention)

Funeral Director

Assistant Athletic Trainer

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