Description:
ABOUT US:
From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.
THE JOB:
The position of Housekeeping Coordinator provides clerical support to the Housekeeping Department. Prepares room attendant assignments sheets by running reports, verifying room status, and determining discrepant rooms. Prioritizes room cleaning and updates status of departing guest rooms. Documents and resolves issues with discrepant rooms with the Front Desk. Assists Housekeeping management with daily administrative activities and responds to any issues/questions from housekeeping staff. Records, monitors, and updates list of 'Do Not Disturb' rooms. Completes required Housekeeping paperwork. Assists with preparation for daily pre-shift meetings including handing out assignments, reviewing VIPs, following up on any issues/complaints of prior day, and recognition of achievements. Gathers and prepares materials for monthly meetings. Receives lost items from Room Attendant. Files information into computer system, bags/labels and stores items and work with found items to return to guest. Acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. (i.e. rooms in need of maintenance, Alice, Front Office on room urgency, VIP, special requests, etc.) Ensures vacant dirty rooms are cleaned by the necessary time and assigns rush rooms and rooms previously on the 'Do Not Disturb' list. Assists with turnover to PM shift by providing information about carry over items from earlier shift. Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas. Resolves guest requests within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events or circumstances.
YOU:
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Housekeeping Coordinator requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests.
OUR CULTURE:
Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2026 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!
THE OFFER:
In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complimentary Parking, and Meals.
Requirements:
One year of prior office administration experience or general housekeeping experience is desired.
Basic knowledge of housekeeping, luxury hotel service standards, guest relations, and etiquette is desired.
Must have excellent customer service/communication skills to work with guests of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
Requires good working knowledge of Microsoft Office applications and the ability to learn and operate other hotel computer systems.
Ability to stand/walk for long periods of time.
Ability to work on AM, PM, weekend, and holiday shifts as required by operational needs.
The ideal candidate will have:
Experience within a hotel/resort environment
At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!
If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply!
EEO Statement
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.
