Top 16 Customer care manager Jobs in Corpus Christi, Tx

Personal Lines Client Service Manager
Higginbotham —Corpus Christi, TX
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Wellness program
- Paid holidays
Customer Service Manager
WaterStreet, Ltd. —Corpus Christi, TX
- Online Application
- Mid-level
- Team management
- Restaurant
Quick Apply
Automotive Internet Sales & Customer Experience Manager (BDC Manager)
Volkswagen of Corpus Christi —Corpus Christi, TX
- $65,000 - $100,000 a year
- Full-time
- Dealership
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Client Outreach Manager - Corpus Chrsiti, TX
Cenikor Foundation —Corpus Christi, TX
- Full-time
- Background check
- Microsoft Outlook
- Marketing
- AD&D insurance
- Disability insurance
Quick Apply

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Personal Lines Client Service Manager
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Personal Lines Client Service Manager

Higginbotham -
Corpus Christi, TX

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Job Details

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Prescription drug insurance

Qualifications

Property & Casualty License

Full Job Description

The Personal Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for personal lines of insurance to include processing and invoicing policies, endorsements, audits, and cancellations.

Supervisory Responsibilities: None

Essential Tasks:

Preparing and processing endorsements requests for submission to insurance carriers, including invoicing, and timely follow-up to confirm receipt.
Verification of rates, exposures, and prior premiums to ensure accurate policy records.
Handling/processing policy cancellations, billing inquiries, and related issues with attention to detail and efficiency.
Work closely with Senior Insurance Managers for the review and approval of endorsements and renewals.
Provide exceptional client service and support policy retention efforts through proactive communication and problem-solving.
Respond to and process certificate of insurance (COI), ID Cards, and billing questions as needed.
Maintain accurate and organized agency files, and process incoming mail and service requests promptly.
Adhere to established agency procedures and best practices.
Foster strong working relationships with both clients and internal stakeholders to support overall service excellence.
Ability to perform other duties as assigned.

Core Competencies:

Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual.
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Experience and Education:

2 years of experience in property and casualty servicing preferred

Licensing and Credentials:

Active Property and Casualty license required (company will help candidate obtain licensure if needed)

Systems:

Working knowledge of Microsoft Excel, Word, and Outlook
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Familiarity of carrier systems

Physical Requirements:

Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation:

Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity prescription incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
Company paid holidays, plus PTO
Employee Wellness Program

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.

Applications will be accepted until the position is filled

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer care manager jobs in corpus christi, tx

Personal Lines Client Service Manager

Customer Service Manager

Automotive Internet Sales & Customer Experience Manager (BDC Manager)

Client Outreach Manager - Corpus Chrsiti, TX

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