Top 1 Information technology intern Jobs in Cortland, Ny

Level I Service Desk Intern
Gutchess Lumber Company Inc. —Cortland, NY
- $16 - $20 an hour
- Full-time
- Hybrid work
- English
- Research
- Office
- Health savings account
- Health insurance
Quick Apply
3d

Related jobs to explore

Based on your search for information technology intern

Level I Service Desk Intern
Gutchess Lumber Company Inc. —Cortland, NY
Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective…
$16 - $20 an hour
Quick Apply
3d
Digital Communications & Data Assistant Intern
Hobart and William Smith Colleges —Geneva, NY
Ability to communicate technical findings clearly to non-technical audiences and translate analysis into actionable recommendations.
$16 an hour
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Intern – Managed Service Provider (MSP)
Kloud9 IT, Inc. —Columbus, OH
Currently pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
$10 an hour
Quick Apply
Information Technology/Data Analytics Co-op/Intern - Spring 2027
Honda —Marysville, OH
Collaborate with manufacturing departments and production control teams to develop reports supporting departmental and plant‑level initiatives.
$23.35 - $34.38 an hour

I want to receive the latest job alert for information technology intern in cortland, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technology intern jobs near cortland, ny

Service Desk Support jobs in Cortland, NY

Service Desk Support jobs in North Muskegon, MI

Fintech Customer Support jobs in Remote

Peer Support Specialist jobs in Indiana

Bottle Service jobs in Miami Beach, FL

Customer Service jobs in Macon, GA

Service Desk Support jobs in Greenwood, IN

Service Desk Support jobs in Toms River, NJ

Service Desk Support jobs in Elkton, MD

Level I Service Desk Intern

Gutchess Lumber Company Inc. -
Cortland, NY

Quick Apply

Job Details

Full-time | Internship
$16 - $20 an hour
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Referral program

Qualifications

Microsoft Windows Server
Desktop computer repair
Computer operation
Customer communication
Customer relationship building
Client rapport building
Incident management software
English
Windows
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Hardware diagnostics
Peripheral hardware support

Full Job Description

Job description

Level I Service Desk Intern

Description

The Level I Service Desk Intern role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain IT Business expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Responsibilities

Strategy & Planning

Alert management to emerging trends in incidents.

Acquisition & Deployment

Deploy pre-packaged software using distribution tools and processes as requested by IT Management.

Operational Management

Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport and elicit problem details from service desk customers.
Prioritize incidents and service requests according to direction by IT management.
Escalate incidents with accurate documentation to suitable technician, when required.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure an incident has been adequately resolved.
Develop help sheets and FAQ lists for end users.
Contribute to technician knowledgebase as needed
Provide suggestions for continual improvement.

Position Requirements

Formal Education & Certification

High School Diploma required
Current enrollment or completion of 2-year Associates level degree program or higher or equivalent industry experience.

Knowledge & Experience

Knowledge of basic computer hardware, including desktop PCs, laptops, miscellaneous peripherals.
Experience with Microsoft Windows desktop and server operating systems.
Extensive application support experience with help desk/service desk software.
Working knowledge of a range of technical diagnostic utilities.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Strong documentation skills.
Fluent English language skills.

Personal Attributes

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Work Conditions

40-hour in office/remote hybrid work week as determined by IT management
Some overnight and weekend travel required as scheduled by IT management
After hours and weekends on call support as scheduled by IT management
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.

This Positons is located in a office in Cortland NY

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Schedule:

Day shift

Supplemental Pay:

Bonus pay

Work Location: In person

Quick Apply

Refine Your Search

information technology intern jobs in cortland, ny

Level I Service Desk Intern

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for information technology intern in cortland, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected