Top 10 Summer intern Jobs in Cortland, Ny

Level I Service Desk Intern
Gutchess Lumber Company Inc. —Cortland, NY
- $16 - $20 an hour
- Full-time
- Hybrid work
- English
- Research
- Office
- Health savings account
- Health insurance
Quick Apply
Summer Sales Internship - Make $7,000 - $20,000+ (Training Provided)
Lotus Sales —Cortland, NY
- $7,000 - $20,000 a month
- Seasonal
- No experience needed
- Internship
- Entry level
Quick Apply
Audit Internship (Summer 2027)
Insero & Co. CPAs, LLP —Ithaca, NY
- $24 an hour
- Full-time
- Office
- Analysis skills
- Accounting
- Opportunities for advancement
2027 Tax Intern (Spring)
Current —Ithaca, NY
- $20 - $28 an hour
- Full-time
- Finance
- Analysis skills
- Accounting
- Disability insurance
- Health insurance
The History Department’s Centennial Ambassador and Media Intern
State University of New York, Cortland —Cortland, NY
- $16 an hour
- University
- Internship
- Entry level
10d
2027 Spring/Summer Audit & Tax Internships
Bowers CPA's & Advisors —Ithaca, NY
- $20 - $28 an hour
- Seasonal
- Analysis skills
- US work authorization
- Internship
Quick Apply
Leasing Community Intern
Cardinal Group Companies —Ithaca, NY
- $13 - $15 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Travel

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Level I Service Desk Intern

Gutchess Lumber Company Inc. -
Cortland, NY

Quick Apply

Job Details

Full-time | Internship
$16 - $20 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Referral program

Qualifications

Microsoft Windows Server
Desktop computer repair
Computer operation
Customer communication
Customer relationship building
Client rapport building
Incident management software
English
Windows
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Hardware diagnostics
Peripheral hardware support

Full Job Description

Job description

Level I Service Desk Intern

Description

The Level I Service Desk Intern role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain IT Business expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Responsibilities

Strategy & Planning

Alert management to emerging trends in incidents.

Acquisition & Deployment

Deploy pre-packaged software using distribution tools and processes as requested by IT Management.

Operational Management

Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport and elicit problem details from service desk customers.
Prioritize incidents and service requests according to direction by IT management.
Escalate incidents with accurate documentation to suitable technician, when required.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure an incident has been adequately resolved.
Develop help sheets and FAQ lists for end users.
Contribute to technician knowledgebase as needed
Provide suggestions for continual improvement.

Position Requirements

Formal Education & Certification

High School Diploma required
Current enrollment or completion of 2-year Associates level degree program or higher or equivalent industry experience.

Knowledge & Experience

Knowledge of basic computer hardware, including desktop PCs, laptops, miscellaneous peripherals.
Experience with Microsoft Windows desktop and server operating systems.
Extensive application support experience with help desk/service desk software.
Working knowledge of a range of technical diagnostic utilities.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Strong documentation skills.
Fluent English language skills.

Personal Attributes

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Work Conditions

40-hour in office/remote hybrid work week as determined by IT management
Some overnight and weekend travel required as scheduled by IT management
After hours and weekends on call support as scheduled by IT management
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.

This Positons is located in a office in Cortland NY

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Schedule:

Day shift

Supplemental Pay:

Bonus pay

Work Location: In person

Quick Apply

Refine Your Search

summer intern jobs in cortland, ny

Level I Service Desk Intern

Summer Sales Internship - Make $7,000 - $20,000+ (Training Provided)

Audit Internship (Summer 2027)

2027 Tax Intern (Spring)

The History Department’s Centennial Ambassador and Media Intern

2027 Spring/Summer Audit & Tax Internships

Leasing Community Intern

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