Answers emergency and non-emergency phone calls via multi-line telephones, assesses needs of caller and dispatches police, fire and/or medical response teams and equipment. Gives emergency instructions to the caller while responding units are in transit, including emergency medical pre-arrival instructions.
Processes calls to determine the incident location, nature of the incident, severity (priority), and other information pertinent to the appropriate and safe response to the situation.
Manages callers; calms and controls callers, communicates with special needs callers, and communicates with callers from diverse demographic backgrounds while providing professional, excellent service as required by policies and procedures.
Provides instructions to callers to help guard their safety as well as others at the scene. Remains on the phone with callers as situations require.
Provides instructions to the caller to render medical aid to the sick and injured until the arrival of Emergency Medical Services (EMS).
Dispatches the appropriate police, fire, EMS and Emergency Management Agency using radio tone paging, Mobile Data Terminal (MDT), CAD text messaging, VHF or 700 MHz radio system, telephone, or other telecommunications devices and software as needed.
Appropriately transfers or routes calls for service in outside jurisdictions to the appropriate Public Safety Answering Point (PSAP).
Enters accurate and orderly information into computer systems to generate calls for service; listens and talks to callers while typing information into the Computer Aided Dispatch System (CAD), or recording information on a manual call card. Ensures public safety responders have accurate and updated call for service information.
Processes multiple phone calls, tracks/talks to responders over multiple radio frequencies, updates CAD, tracks /changes field unit status in CAD, runs data base checks, maintains awareness of field situations and what is transpiring in the communications center, assists co-workers when needed and processing requests from field units.
Maintains working knowledge of geography of 9-1-1 service area; utilizes various electronic or paper maps, determines appropriate emergency response type, jurisdiction, and closest appropriate public safety apparatus (units) to deploy to various situations.
Maintains knowledge of various mutual aid and automatic aid agreements between 9-1-1 User Agencies and deploys public safety resources as required.
Maintains "situational awareness," thinks ahead and anticipates needs for resources and/or information to ensure effective, efficient, and timely assistance to public safety responders and the community.
Monitors and tracks the status of public safety responders; monitors and responds to internal unit tracking and emergency radio ID alarms to ensure responder safety. Coordinates and tracks interagency and multi-agency public safety responses.
Monitors and responds to government entity panic alarms; monitors public safety premise security video cameras.
Correctly perform various computer operations to access sensitive and restricted law enforcement information systems; correctly disseminate the information.
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
Obtains and maintains all required certifications for the position. Abides by the Oregon Telecommunicator Code of Ethics.
Works overtime without advance notice and/or responds back to the work place during emergencies and/or to ensure adequate staffing in the 9-1-1 Center to provide efficient, effective service to the public and agencies served.
Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.
Acts ethically and honestly; applies ethical standards of behavior to daily work activities and interactions. Builds confidence in the City through own actions.
Conforms with all safety rules and performs work in a safe manner.
Maintains effective work relationships.
Adheres to all City and Department policies.
