Classification: Exempt
Employment Type: Full time
Department: Operations
Reports To: Operations Manager
RECS is a recreation club built around analog connectivity and belonging. Friendly gameplay is the entry point and connection is our purpose. Members and guests of all backgrounds, abilities, and skill levels come through our doors to play, meet people and feel genuinely welcomed from day one. Our team makes that possible.
We are in an intentional growth phase expanding to new club locations and, in doing so, building the culture, talent, and operational structure that defines what RECS becomes. Systems and processes are still being developed and refined, and the leaders who join us now co-create them with us.
The General Manager is the cultural and operational heart of the club, the people-first leader who builds a community where every club member, guest, and team member knows they belong. The General Manager ensures that operations behind that experience performs. This role requires both care for people and accountability for results.
In this role you will guide and develop a team, own the club’s performance, and foster a culture rooted in engagement, inclusion, and continuous improvement. You will help grow the organization itself by contributing to the systems, standards and culture that RECS carries into the next chapter.
Lead the people and culture of the club by recruiting, onboarding, scheduling, developing, and retaining a high-performing team that reflects our values.
Deliver exceptional hospitality through visible leadership, proactive engagement, escalation and resolution of complex concerns ensuring fairness and follow-through.
Drive club performance and revenue growth by leveraging available channels including private events, sponsorships, member and program development, food beverage and retail sales.
Analyze club data to optimize the space usage and programming. Own performance against annual targets and proactively surface opportunities to improve revenue.
Own club operational excellence, including daily workflows, inventory management, retail, food and beverage coordination, events, court utilization and facility readiness.
Ensure safety and compliance by maintaining clean, functional spaces; addressing maintenance and safety issues promptly; and upholding all health, safety, and regulatory requirements.
Partner cross‑functionally to ensure alignment, resourcing, and consistent execution in marketing tactics, sponsorship, merchandising, food beverage and retail procurement, team engagement and court programming.
Role Accountability and Success Measures
These aspects of the role clarify what success looks like, while allowing each GM to bring their own style and strengths to the work.
Total annual club revenue, reflecting leadership in growing membership, events, programs, and community engagement.
Staff development actions taken, including timely performance reviews, coaching follow‑ups, and completion of required training.
Operational audit scores, reflecting commitment to safety, readiness, cleanliness, and consistent execution of standards.
These KPIs aim to provide a way for leaders to grow, innovate, and know their impact.
3+ years of progressive leadership in a customer-facing environment (recreation, hospitality, retail, or similar), including direct people management
Demonstrated experience leading and developing teams through scheduling, coaching, performance management, and accountability
Strong communicator with the ability to build relationships across staff, members, guests, and in the local community
Highly organized with confidence managing multiple priorities in a fast-moving environment
Genuine passion for community building and creating inclusive, welcoming spaces with sincere respect for individual differences
Bachelor’s degree or equivalent combination of education and experience
Experience managing revenue and expenses.
Comfort leading through change and contributing to systems and processes in a scaling organization.
Employment Type: Full-Time, Exempt, Regular
Salary Range: $55,000 - $68,000
The following benefits reflect the current benefits plan year
Health Care: Medical, dental, and vision coverage with the employer currently covering 50% of premiums for employees only.
Retirement: 401(k) plan with eligibility after one year of employment.
Paid Time Off: PTO begins accruing after 30 days of employment.
Oregon Paid Leave: Access to Oregon Paid Family and Medical Leave Insurance (PFMLI) for qualifying events.
Staff Membership: Complimentary access to RECS facilities, programs, and exclusive team discounts.
Professional Growth: Ongoing training, leadership development, and meaningful exposure to strategic decision‑making in a growing organization.
While it is our goal to offer benefits that meet or exceed industry standards, benefit plans, eligibility requirements, and employer contribution levels may change from one benefits plan year to the next.
Working Conditions and Physical Requirements
The club operates seven days a week, from early mornings through late evenings. This role requires consistent, substantial on‑site presence across a varied weekly schedule to effectively lead operations, events and the team. Fast‑paced, high‑energy environment with frequent time spent in the club engaging with people.
To perform the essential functions of this role, the General Manager must be able to:
Move between courts, offices, and service areas frequently during a shift.
Lift, carry, or move supplies and equipment up to 40 pounds.
Perform occasional bending, reaching, and kneeling related to facility readiness and event setup.
Reasonable accommodations will be provided as required by law to enable individuals with disabilities to perform the essential functions of the role.
We are an Equal Opportunity Employer. We comply with all federal, state, and local laws, including Oregon’s protections against discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, veteran status, source of income, and domestic partnership status. We are committed to equitable pay practices and an inclusive workplace where everyone feels they belong.
If you require reasonable accommodation to apply for or perform this role, please contact HR at [email protected].
Thank you for your interest in a role here at RECS (Recreate, Exercise, Compete, Socialize) We are a recreation club grounded in the idea that analog play creates the conditions for real human connection, and that when people feel like they genuinely belong somewhere, something meaningful happens. We exist to make that happen every single day. We are opening new club locations and building the teams, culture, and operational structure. We are growing on purpose, which means deliberately and with care. The people who join us are not just filling roles, they are helping write the story, We show up for our team the same way we ask our team to show up for members: with honesty, compassion, and genuine investment in who they are and where they are going. If you are energized by the power of human connection and believe that play can bring people together, we would love to meet you!
