Position Summary:
The Creative Services Manager is responsible for shaping and elevating the visuals and storytelling standards of the MEI brand. This role blends strategic thinking with hands-on execution, leading creative direction, managing projects and people, and ensuring all output reflects a consistent brand experience.
Reporting to the Sr Manager, Strategic Communications, this role serves as a strategic partner to marketing and communications leadership to bring ideas to life, from concept through execution.
Essential Job Duties and Responsibilities:
Enterprise Brand Governance
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Own and continuously evolve the company’s visual identity across all regions, services, and subsidiaries.
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Develop, implement, and enforce enterprise-wide brand standards, guidelines, and policies.
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Build and maintain scalable design systems, including templates for proposals, presentations, reports, and digital assets.
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Lead brand integration efforts during mergers, acquisitions, or rebranding initiatives.
Pursuits & Business Development
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Direct the visual strategy for high-value marketing materials including proposals (RFPs/RFQs), brochures, flyers, proposals, and client presentations.
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Collaborate with pursuit managers, marketers, and technical teams to translate win strategies into compelling visual narratives.
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Develop templates and tools to streamline proposal production and efficiency.
Digital Experience & Content Strategy
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Lead visual direction for digital channels, including corporate websites, social media, and digital platforms.
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Oversee the creation of interactive content, motion graphics, and multimedia assets where applicable.
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Analyze performance metrics (engagement, conversion, etc.) to refine and improve visual strategies.
Cross-Functional Collaboration
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Partner with executive leadership, marketing, communications, and regional teams to align creative output with strategic priorities.
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Serve as a trusted advisor to non-design stakeholders, influencing decisions on visual communication and brand application.
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Support internal communications, executive presentations, and thought leadership initiatives.
Innovation, Technology & Process Optimization
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Identify and implement new tools, technologies, and workflows to enhance creative output and team efficiency (e.g., automation, AI-assisted design).
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Standardize processes for high-volume production environments while maintaining flexibility for custom, high-impact work.
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Continuously evaluate industry trends in both design and AEC marketing to keep the organization competitive.
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Lead initiatives to reduce production time, improve collaboration, and increase scalability of design services.
Creative Leadership & Team Management
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Review and guide the design and layout of marketing deliverables to ensure high quality, brand consistency, and effective visual storytelling.
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Establish and maintain design standards, templates, and production processes that improve efficiency across marketing teams.
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Manage project workflow and prioritize requests to ensure timely delivery in a fast-paced brokerage environment.
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Manage external creative vendors and agencies as needed.
Minimum Qualifications (Experience, Skills, and Education):
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Bachelor’s degree in Art or Design/Visual Communications.
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10+ years of experience of graphic design experience, with prior leadership or people-management experience preferred.
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Proven ability to lead creative strategy and execute across multiple channels.
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Strong portfolio demonstrating design, campaign work, and brand development.
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Advanced proficiency in Adobe Creative Suite, Microsoft Office, and relevant design tools.
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Motion graphics and video production and editing experience a plus.
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Strong project management, multitasking, and organizational skills.
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Excellent communication, storytelling, and presentation abilities.
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Strong leadership and team development capabilities
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Proven success working within a remote/hybrid office structure
Physical Requirements and Working Conditions:
This position is a full-time remote or hybrid position and most work will be performed in a home office setting. The Creative Services Manager will frequently use a computer, keyboard / mouse, cellular or office telephone, and regular business office equipment. Extended periods working in a seated position. Occasional standing or walking; lifting and moving items weighing up to ten pounds may be necessary.
Limited travel, local or to other offices within the Region supporting, required.
Additional Requirements:
Work with a Top-of-Mind Awareness for the safety of yourself and everyone at the job site. Must be able to work in a high functioning team environment. Display the highest levels of honesty, integrity, and professionalism. Take pride in your work and in the company. Communicate openly and strive for peak performance in daily tasks. Know and deliver the quality service MEI’s customers have come to expect.
Disclaimer: This job description is intended to summarize the type and level of work performed by a Creative Services Manager and is not an exhaustive list of all duties, responsibilities, and/or requirements. MEI reserves the right to change or modify this job description or the essential duties of the job, as necessary.
MEI is an Equal Opportunity, M/F/Disabled/Vet Preferred Employer.
