Overview:
NV5 Geospatial is looking for a skilled professional to join our IT team as a Systems Administrator. This person will install and maintain computer systems and networks aiming for the highest functionality. They will also train users of the systems to make appropriate and safe usage of the IT infrastructure.
The Systems Administrator will require knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
Work Environment:
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Work is performed in the Corvallis, OR office (must live Corvallis, OR or surrounding area)
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< 10% travel
NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities where we live and work.
At NV5 Geospatial, we are a collaboration of intelligent, innovative thinkers who care for each other, our communities, and the environment. We value both heart and head, the diversity of our people, and their experiences because that is how we continue to grow as a leader in our industry and expand our individual and collective potential.
Responsibilities:
- Provide first level contact and communicate solutions for customer issues, provide feedback and see problems through to completion.
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Correctly escalate unresolved issues to the next level of support.
- Create, change and delete user accounts as requested.
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Set up end user devices including workstations, laptops and necessary peripheral devices.
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Provide orientation and guidance to users on how to operate new software and computer equipment.
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Install and configure appropriate GIS and business applications on local and remote systems.
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Utilize excellent customer service skills to satisfy internal team expectations.
- Ensure proper recording, documentation and closure of all customer and internal IT issues.
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Recommend process modifications or improvements.
- Document and contribute individual knowledge of service desk procedures, IT systems, products and services in the system(s) of record.
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Management and monitoring of end user devices for expected performance and security plan enforcement.
- Install, configure, monitor and troubleshoot all licensed software and license servers.
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Upgrade user systems and devices with new releases, patch and perform regular system maintenance.
Qualifications:
Requirements:
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Proven experience in Systems Administrator, Service Desk or similar role
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Resourcefulness and problem solving aptitude
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Strong verbal and written communication
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In depth understanding of computer hardware, networking and ticket management
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Working knowledge of internet security and data privacy principles
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BA/BS in Information Technology, Computer Science or a related discipline; professional certification such as Microsoft Certified Professional (MCP); or equivalent work experience.
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Ability to lift 25 lbs
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On call/after hours duties
Preferred Qualifications:
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Experience with the technologies and products used in the geospatial industry
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Microsoft Certified Systems Administrator (MCSA)
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Microsoft SCCM
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Microsoft O365
Employment is contingent upon successful completion of a background check and drug screening.
NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, FTO, 401(k) and professional development/advancement opportunities.
NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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