Top 18 Call center manager Jobs in Costa Mesa, Ca

Call Center Manager (Healthcare)
Infusion For Health —Brea, CA
- $85,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Call Center Director (Hospitality)
Ledgent Technology —Newport Beach, CA
- $175,000 - $225,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
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2d
Call Center Director
Go Rentals —Newport Beach, CA
- $175,000 - $200,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Paid holidays
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Call Center Manager (Healthcare)
Infusion4Health Inc —Brea, CA
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Call Center Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
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Business Intelligence Manager 1 - Radiology Call Center - FT - Day
University of California, Irvine —Orange, CA
- $119,400 - $230,800 a year
- Full-time
- Background check
- Microsoft Excel
- English
- Health insurance
- Retirement plan
Call Center Manager
Bath Concepts Independent Dealers —Santa Ana, CA
- $50,000 - $150,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Conflict management
Quick Apply
2d
Supervisor Contact Center
Southland Credit Union —Downey, CA
- $34 - $43 an hour
- Mid-level
- 3 years
- High school diploma or GED
MANAGER - GAS SERVICES
City of Long Beach, CA —Long Beach, CA
- $128,534.60 - $178,517.50 a year
- Online Application
- Background check
- Residential
- Driver's License
- Paid parental leave
- Disability insurance
AVP, HOA Relationship Manager - Call Center
Banc of California —Brea, CA
- Computer literacy
- Mid-level
- Microsoft Office
- Paid parental leave
- Health savings account
Senior Supervisor, Global Customer Support Services
Western Digital —Irvine, CA
- $83,900 - $111,800 a year
- Full-time
- 6 years
- Supervising experience
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Hospital Billing Manager (Government): Business Service-Managed Care
Hoag Health System —Costa Mesa, CA
- 5 years
- Master's degree
- Supervising experience

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National Seating & Mobility, Inc. —California
This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.
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Cardinal Health —Dublin, OH
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Call Center Manager (Healthcare)

Infusion For Health -
Brea, CA

Quick Apply

Job Details

Full-time
$85,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Teamwork
Microsoft Excel
Managing teams in a customer support role
Research
Workers' compensation insurance knowledge
Team development
ADA compliance
Bachelor's degree
Vendor relationship management
Leading team collaboration initiatives
Quality audits
Business operations
Supplier relationship management (SRM)

Full Job Description

Infusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for our patients. Our mission is to provide exceptional service in the administration of infusion therapy in a comfortable, patient-focused environment by providing exemplary professional clinical care.

This position is full-time, Monday to Friday, located in Brea, CA. Pay range is $90k-$100k/year

Job description

Are you a dynamic leader with a passion for delivering extraordinary patient care? Do you thrive in a fast-paced environment where you can make impactful decisions and drive operational excellence? We are seeking a Manager of Patient Care to join our team and oversee the success of our front-end patient care services. This pivotal role will be instrumental in driving rapid, sustained and scalable performance for multiple service functions, ensuring exceptional patient care operations, operational efficiency, and regulatory compliance. Scope of role includes oversight of patient intake department, including insurance eligibility, authorization and scheduling. Also includes verification and authorization for returning patients, and inbound call support.

Key Responsibilities:

Leadership & Team Management: Train and develop a high-performing off-site team, fostering a culture of pride and ownership. You will oversee staffing, provide mentorship, and ensure that our team meets and exceeds performance goals. Your leadership will be key in maintaining a positive and efficient work environment.
Quality Assurance: Implement and monitor quality control audits, ensuring that our patient care services meet the highest standards. You will provide constructive feedback to staff and senior leadership and take proactive steps to continuously improve our operations.
Results-oriented performance: Identify, prioritize and execute plan to achieve KPIs and priorities. Can include process / workflow changes, tools, coaching or performance management, and/or collaboration with other functional areas or external stakeholders. Includes significant partnership with Revenue Cycle and Sales functions.
Build an intimate knowledge base and understanding of all aspects of the department, including patient experience and insurance related processes. Includes Intake workflow, tools, and personnel, as well as upstream and downstream processes.
Create, develop, and implement Policies and Procedures or work instructions where appropriate.
Keep direct supervisor informed of work progress, timetables, and issues.
Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
Other duties as assigned.

Qualifications:

Third Party Vendor Management experience
Bachelor’s degree or equivalent experience.
At least 3+ years of experience leading a team in a healthcare organization; experience in insurance eligibility and authorization preferred.
Proven ability to lead teams of 10-20 employees.
Strong understanding of Medicare, Commercial and Medicaid insurances.
Proven expertise in service-focused operations.

Skills & Abilities:

Results driven; allocates time and energy on key drivers in a fast-paced environment
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
Able to effectively problem solve new challenges, and support team to solve issues as needed
Display independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes limited in nature
Strong research and auditing skills, and high curiosity to understand root cause and design solutions to prevent recurrence
Clearly communicate to team members; hold accountable and also recognize and celebrate success
Appropriately delegate authority and responsibility, and hold team members accountable
Plan for future needs (6-12 months) to anticipate potential obstacles
Detail-oriented, organized and process focused; self-motivated and proactive
Ability to work independently and as part of a team
Proficient in Microsoft Word, Excel and Outlook

Pay: $85,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

How many years of call center leadership experience do you have?
Do you have experience managing third party vendors? What kind?
Have you managed an off-site call center?

Work Location: In person

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Refine Your Search

call center manager jobs in costa mesa, ca

Call Center Manager (Healthcare)

Call Center Director (Hospitality)

Call Center Director

Call Center Manager (Healthcare)

Call Center Manager

Business Intelligence Manager 1 - Radiology Call Center - FT - Day

Call Center Manager

Supervisor Contact Center

MANAGER - GAS SERVICES

AVP, HOA Relationship Manager - Call Center

Senior Supervisor, Global Customer Support Services

Hospital Billing Manager (Government): Business Service-Managed Care

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