Top 22 Service desk analyst Jobs in Costa Mesa, Ca

Service Desk Analyst
Financial Partners Credit Union —Costa Mesa, CA
- $30 - $42 an hour
- Research
- Mid-level
- Communication skills
Quick Apply
Service Desk Analyst
Anduril Industries —Costa Mesa, CA
- $77,000 - $102,000 a year
- Email
- Mid-level
- 3 years
- AWS
Quick Apply
10d
IT Helpdesk Analyst
Yum! Brands —Irvine, CA
- $22.88 - $26.00 an hour
- Spanish
- Office
- Travel
5d
Help Desk Analyst
Jackson Lewis —Orange County, CA
- $26.70 - $33.40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Help Desk Analyst I
Bal Seal Engineering —Lake Forest, CA
- $25 - $31 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Business Analyst - Workday Financials
Ensign Services —Irvine, CA
- $75,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Analyst - Senior
PIH Health —Whittier, CA
- $33.35 - $56.95 an hour
- Full-time
- 7 years
- Computer Science
- Hospital
12d
Systems Support Analyst
Boot Barn —Irvine, CA
- $23 - $25 an hour
- Computer science
- Computer Science
- Heavy lifting
- Store discount
Quick Apply
Student Services Systems Analyst, Categorical
South Orange County Community College District —Irvine, CA
- $6,834 - $9,666 a month
- Weekends as needed
- Hybrid work
- Background check
- Computer Science
- 5 years
- Disability insurance
- Health insurance
7d
District Network Systems Administrator
South Orange County Community College District —Mission Viejo, CA
- $8,974 - $12,691 a month
- Email
- Hybrid work
- Background check
- Computer Science
- Research
- Disability insurance
- Health insurance
Yardi Systems Administrator
Essex Property Trust —Irvine, CA
- $94,000 - $117,000 a year
- Full-time
- Hybrid work
- Office
- Residential
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Business Systems Analyst - Workday Financials
Ensign Services —San Juan Capistrano, CA
- $120,000 - $160,000 a year
- Full-time
- Mid-level
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
Claims Applications Support Analyst
TRISTAR RISK MANAGEMENT —Long Beach, CA
- $60,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
3d
IT Applications Analyst (Tier 2)
Knight Communications Inc. —San Pedro, CA
- $60,000 - $72,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Associate - (6 Month Contract)
Torrid —City of Industry, CA
- $20.50 - $21.00 an hour
- Email
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
3d

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Based on your search for service desk analyst

Service Desk Analyst
Financial Partners Credit Union —Costa Mesa, CA
Communicate technical information clearly and concisely to non-technical users. The Service Desk Analyst is responsible for providing technical assistance and…
$30 - $42 an hour
Quick Apply
Service Desk Analyst
Anduril Industries —Costa Mesa, CA
Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
$77,000 - $102,000 a year
Quick Apply
10d

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IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility,…
Service Desk Analyst
Star Seven Six —Columbus, OH
Be an active listener that employs an empathetic approach to answering in-bound client phone calls. Valid Driver’s license with reliable transportation and the…

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service desk analyst jobs near costa mesa, ca

Service Desk Analyst

Financial Partners Credit Union -
Costa Mesa, CA

Quick Apply

Job Details

$30 - $42 an hour

Qualifications

Desktop computer repair
Asset management
Non-technical user support
Network troubleshooting
Confidential information handling
Email customer support
Technical support via phone
IT user and group management
Data permissions
Phone communication
IT asset management
Technical documentation
System performance optimization
Hardware maintenance
Operating system updates
Research
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Multi-factor authentication (MFA) implementation
User training (technical support)
DHCP
Corrective maintenance
Patch management
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration

Full Job Description

The Service Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, and software, and responding to user requests. In addition, they manage, maintain, and deploy the hardware images and assets, maintain user accounts, ensure the security of hardware and software assets, comply with audit requirements, and assist with various IT projects.

ESSENTIAL RESPONSIBILITIES:

Provide Technical Support:
- Respond to Service Desk incidents and service requests (tickets), which may be routed to IT via email, chat, or phone call.
- Troubleshoot and resolve technical issues, such as network connectivity problems, software errors, and hardware malfunctions.
- Research issued to determine best course of action for resolving incidents.
- Escalate complex issues to senior team members, Information Security, Network and Infrastructure, or IT Management for resolution.
- Monitor both their personal and team ticket queues.
- Properly prioritize incidents based on the published Priority Matrix Adhere, and to complete incidents within established Service Level Agreements.
Install and Configure Systems:
- Maintain an up to date image used to image computers quickly.
- Accurately complete the PC Build Checklist and provide peer review for others on the team.
- Set up and deploy computer systems, including installing operating systems, software applications, drivers, and peripherals.
- Configure computer hardware, such as ID scanners, receipt printers, check printers, and MFPs to ensure proper functionality.
Maintain Computer Systems:
- Perform routine maintenance tasks, such as installing updates, patches, security fixes, and removing unsupported or end of life software on computer systems.
- Update asset assignment records as machines are deployed, lost, or retired.
- Create and maintain records for hardware that is ewasted.
- Monitor system performance and take proactive steps to ensure optimal performance.
- Add / remove computers from the automated maintenance system (CCleaner Cloud).
- Promptly report and take corrective action for any security violations that are discovered.
- Ensure end-of-life or unsupported software is removed from computer systems to reduce security vulnerabilities and licensing issues.
User Account Management:
- Create and maintain user accounts and access permissions, and update records accordingly.
- Manage permissions and file maintenance for network shares used for user and department folders.
- Deploy Yubikeys / MFA and assist users in configurating them.
- Reset passwords and troubleshoot account-related issues.
- Update user Branch and Check Printer assignments within Symitar as users move between branches.
Collaborate with IT Team:
- Work closely with other IT team members to resolve technical issues and provide support.
- Participate in team meetings and contribute ideas for improving IT processes and services.
- Responsible for communications / updates to users and management during major outages.
- Participate in cross functional project teams.
Ensure Security and Privacy:
- Follow security policies and best practices to protect systems and data from unauthorized access.
- Adhere to privacy regulations and company policies regarding sensitive information.
Documentation and Training:
- Document processes, solutions, and troubleshooting steps for future reference.
- Assist in training end-users on basic IT concepts and applications.
Learn and Grow:
- Stay up to date with emerging technologies and industry trends.
- Participate in training programs and pursue certifications to enhance skills and knowledge.
Customer Service:
- Provide excellent customer service to end-users, ensuring their technical issues are resolved in a timely and professional manner.
- Escalate issues to other IT teams or vendors quickly when needed.
- Communicate technical information clearly and concisely to non-technical users.

EDUCATION and/or EXPERIENCE:

Proven work experience as a Service Desk Analyst or similar role.
Strong knowledge of Windows and Mac operating systems.
Experience with Microsoft Office Suite and other common software applications.
Familiarity with Active Directory, DNS, DHCP, and Networking.
Hands-on experience with computer hardware components.
Excellent research and troubleshooting skills.
Good communication and customer service skills.
Ability to work independently and in a team environment.
Experience with patch management tools and practices.
Ability to work independently and as part of a team.

Quick Apply

Refine Your Search

service desk analyst jobs in costa mesa, ca

Service Desk Analyst

Service Desk Analyst

IT Helpdesk Analyst

Help Desk Analyst

Help Desk Analyst I

Business Analyst - Workday Financials

Desktop Support Analyst - Senior

Systems Support Analyst

Student Services Systems Analyst, Categorical

District Network Systems Administrator

Yardi Systems Administrator

Business Systems Analyst - Workday Financials

Claims Applications Support Analyst

IT Applications Analyst (Tier 2)

IT Helpdesk Associate - (6 Month Contract)

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