Top 3429 Guest experience manager Jobs in Costa Mesa Ca

Guest Relations Manager
Marriott's Newport Coast Villas —Newport Coast, CA
- $72,000 - $82,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
- Relocation assistance
Guest Experience Manager
Surf & Sand Resort —Laguna Beach, CA
- $70,304 - $77,000 a year
- Full-time
- Mid-level
- Guest services
- Resort
Quick Apply
Executive Assistant
Riman Inc —Irvine, CA
- $57,000 - $67,000 a year
- Part-time
- Google Workspace
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Director of Academic Services (Full-time, Spanish & English speaker, nonprofit)
Nicholas Academic Centers —Santa Ana, CA
- $78,500 - $80,000 a year
- Weekends as needed
- Spanish
- CPR Certification
- High school
- Paid holidays
- Health insurance
Quick Apply
5d
Leasing Consultant PSH/LIHTC - Buena Esperanza
Quality Management Group Inc —Anaheim, CA
- $23 - $25 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
MASSAGE THERAPIST
The NOW —Laguna Niguel, CA
- $48 - $63 an hour
- Full-time
- No education required
- In-person
- Leadership
- Free parking
- Paid training
Quick Apply
Sales Floor Manager
Mr. Nice Guy —Orange County, CA
- From $19 an hour
- Weekends as needed
- Background check
- Management
- Customer service
- Paid time off
- Employee discount
Quick Apply
On-Site Resident Manager (Apartment Manager)
Jamboree Management —Stanton, CA
- $17 an hour
- Part-time
- Background check
- Writing skills
- Mid-level
- 401(k)
- Flexible schedule
Quick Apply
Unit Director - Future Ready Lab
Boys & Girls Club (Central Orange Coast) —Cypress, CA
- $25 - $27 an hour
- Part-time
- Background check
- CPR Certification
- Microsoft Office
Quick Apply
4d
Restaurant General Manager
Confidential —Costa Mesa, CA
- $85,000 - $100,000 a year
- Weekends as needed
- Bar
- Microsoft Excel
- Casual dining restaurant
- Paid training
- Health insurance
Quick Apply
1d
Swim Lesson Manager
Premier Aquatics —Orange, CA
- $19 - $22 an hour
- Part-time
- Management
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Now Hiring: FOH Manager @ Habana Costa Mesa
Habana Costa Mesa —Costa Mesa, CA
- $70,000 - $80,000 a year
- Weekends as needed
- Hospitality
- Customer service
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Wood Ranch —Irvine, CA
- $75,000 - $95,000 a year
- Full-time
- Restaurant management
- Mid-level
- Team management
Quick Apply
10d
Veterinary Receptionist - Experienced
Camino Pet Hospital —Irvine, CA
- $17 - $19 an hour
- Full-time
- Inventory management
- English
- Administrative experience
Quick Apply
10d
Car Wash Manager
Gasoline Station with Convenience Store —Irvine, CA
- $70,304 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- English
- Health insurance
- Dental insurance
Quick Apply
Sales Associate - Fine Jewelry
Robbins Brothers —Fullerton, CA
- $49,900 - $90,000 a year
- Full-time
- Merchandising
- Quality control
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Lazy Dog Family LLC —Orange, CA
- $72,000 - $76,000 a year
- Full-time
- Sales
- ServSafe
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
10d
General Manager
Main Event Entertainment —Brea, CA
- $102,639 - $120,751 a year
- Weekends as needed
- Analysis skills
- Continuous improvement
- Senior level
- Disability insurance
- Dental insurance
Cook
RAYA'S PARADISE, INC —San Clemente, CA
- $20 - $22 an hour
- Full-time
- 18 years or older
- Clean driving record
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
9d
Restaurant General Manager
Gen Korean BBQ —Tustin, CA
- $27 - $35 an hour
- Full-time
- Management
- ServSafe
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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guest experience manager jobs near costa mesa ca

Guest Relations Manager

Marriott's Newport Coast Villas -
Newport Coast, CA

Apply Now

Job Details

Full-time
$72,000 - $82,000 a year

Benefits

Relocation assistance

Qualifications

Driving
Negotiation

Full Job Description

Pay Range: $72,000-$82,000 + Bonus Eligible

This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.

Relocation Assistance is Available

Driving is required for this position; screening will be required.

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

Supports implementation of the customer recognition/service program, communicating and ensuring the process.
Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
Sends copy of MOD report to all departments on a daily basis.
Ensures compliance with all policies, standards and procedures.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Maintains high visibility in public areas during peak times.
Provides immediate assistance to guests as requested.
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Records guest issues in the guest response tracking system.
Reviews comment cards and guest satisfaction results with employees.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains a bold working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Communicates any variations to the established norms to the appropriate department in a timely manner.
Participates as needed in the investigation of employee and guest accidents.
Performs Front Desk duties in high demand times.

#LI-CW1

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Refine Your Search

guest experience manager jobs in costa mesa ca

Guest Relations Manager

Guest Experience Manager

Executive Assistant

Director of Academic Services (Full-time, Spanish & English speaker, nonprofit)

Leasing Consultant PSH/LIHTC - Buena Esperanza

MASSAGE THERAPIST

Sales Floor Manager

On-Site Resident Manager (Apartment Manager)

Unit Director - Future Ready Lab

Restaurant General Manager

Swim Lesson Manager

Now Hiring: FOH Manager @ Habana Costa Mesa

Restaurant Manager

Veterinary Receptionist - Experienced

Car Wash Manager

Sales Associate - Fine Jewelry

Restaurant Manager

General Manager

Cook

Restaurant General Manager

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