Top 187 Call center representative Jobs in Covina, Ca

Call Center Member Service Representative
United Faith Ministries Inc —Orange, CA
- $25 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Research
- Dental insurance
- Paid time off
Quick Apply
Customer Service Representative
JobSource Carson —City of Industry, CA
- $20 - $22 an hour
- Full-time
- Spanish
- Computer literacy
- English
Quick Apply
4d
Call Center Representative
Wilshire Law Firm —Los Angeles, CA
- $25 - $33 an hour
- Full-time
- 18 years or older
- Mid-level
- Typing
- AD&D insurance
- Paid holidays
Call Center Agent
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $24.68 - $35.29 an hour
- Full-time
- No high school diploma
- Mid-level
- 3 years
Quick Apply
3d
Call Center Representative
PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC —El Monte, CA
- $18 - $22 an hour
- Full-time
- Spanish
- English
- Computer skills
- 401(k)
- Opportunities for advancement
Quick Apply
Customer Service Representative (Inbound & Outbound Phone Support)
LINKWITCHER INC —Chino, CA
- $20 - $30 an hour
- Full-time
- English
- Office
- Typing
- Health insurance
- Paid time off
Quick Apply
Call Center Agent
Kedren Community Health Center Inc —Los Angeles, CA
- $21 - $25 an hour
- Computer literacy
- HIPAA
- Medical terminology
Quick Apply
Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative Bilingual - Spanish
Sonus Hearing Care Professionals —Westminster, CA
- $18 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
13d
Automotive Acquisition BDC Representative
Wondries Toyota —Alhambra, CA
- $40,000 - $100,000 a year
- Full-time
- Background check
- Computer skills
- In-person
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Inside Sales Representative
TIMEPROOFUSA —Anaheim, CA
- $21 - $25 an hour
- Background check
- Computer literacy
- Residential
- Paid training
- Health insurance
Quick Apply
10d
Telesales Representative
Fuji Merchandise Corp —Chino, CA
- From $20 an hour
- Full-time
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Insurance Sales Representative
Allstate Insurance —Pasadena, CA
- From $45,000 a year
- Full-time
- Spanish
- Sales
- English
- Paid holidays
- 401(k)
Quick Apply
Technical Support Technician
Digital Watchdog —Cerritos, CA
- $18 - $20 an hour
- 8 hour shift
- Background check
- High school diploma or GED
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative
RA & Associates, APC —Glendale, CA
- $18 - $20 an hour
- 8 hour shift
- Spanish
- In-person
- Communication skills
- Free parking
- Health insurance
Quick Apply
3d
Bilingual Customer Service Representative
Confidential-Manufacturing —Vernon, CA
- $19 - $21 an hour
- Full-time
- Computer literacy
- Data analysis skills
- English
Quick Apply
Director, Finance Business Partner (Customer Care & Ancillary Business)
Public Storage —Glendale, CA
- $160,000 - $200,000 a year
- Full-time
- 11+ years
- Analysis skills
- US work authorization
Quick Apply
Licensed Bilingual Call Center Insurance Agent (Sales, Customer Service)
Freeway Insurance Services America, LLC —Buena Park, CA
- $5,000 - $10,000 a month
- Urgently hiring
- Spanish
- Writing skills
- English
- Paid training
- Health insurance
Quick Apply
3d
Bilingual Healthcare Call Center Representative (Spanish Speaking)
Pair Team —Los Angeles, CA
- $25 an hour
- Email
- Remote
- Background check
- Spanish
- HIPAA
- Dental insurance
- 401(k)
Quick Apply

I want to receive the latest job alert for call center representative in covina, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near covina, ca

Call Center Representative jobs in Los Angeles, CA

Customer Service Representative jobs in Arcadia, CA

Member Services Representative jobs in Long Beach, CA

Customer Service Representative jobs in Westminster, CA

Customer Service Representative jobs in Glendale, CA

Insurance Agent jobs in Pasadena, CA

Call Center Representative jobs in New York, NY

Call Center jobs in Lansing, MI

Call Center Representative jobs in Knoxville, TN

Call Center Representative jobs in Fresno, CA

Call Center Representative jobs in Temecula, CA

Call Center Representative jobs in Mckinney, TX

Distribution Center jobs in Sophia, NC

Mercy Medical Center jobs in Merced, CA

Call Center Representative jobs in Syracuse, NY

Call Center Representative jobs in Rockford, IL

Call Center jobs in Tallahassee, FL

Call Center Representative jobs in Cedar Rapids, IA

Call Center Representative jobs in Waco, TX

Bilingual Call Center Representative jobs in New Mexico

Call Center Member Service Representative

United Faith Ministries Inc -
Orange, CA

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Call Center Member Service Representative

Healthcare is increasingly unaffordable for many Americans. For those who can afford it, they are in a health insurance system that has become more confusing, restrictive, and lower value with each passing year. Here at WeShare our mission is to bring better healthcare to America at a better price. We offer consumers a member-to-member health sharing program that is much more cost effective than standard health insurance while providing access to over 1.2 million physicians across the country. Come join us on this important journey to create the next generation of healthcare!

WeShare is a rapidly growing faith-based nonprofit that strives to do good while delivering great and affordable healthcare. The company is led by senior executives with an extensive background in both for-profit and not-for-profit enterprises. If you have a bias for action, enjoy challenges, and love creating impact in a massive industry, WeShare might be the place for you!

About this role

Our Customer/Member Services Representatives are one of the most important pillars to our success. As you’re directly interfacing with our valuable members. We’re looking for top-tier talent who takes ownership in creating a successful journey for our clients. This is a challenging role that requires an emphasis on customer centricity, high energy, and work with the highest purpose of customer satisfaction and retention.

Key Responsibilities

Answering phones from members professionally and responding to member inquiries and complaints
Handle escalated calls, resolving more complex member issues in (First Call Resolution - FCR)
Demonstrate outstanding service to identify the source of the issue and work to resolve member inquiries and issues in a timely and professional manner, related to benefits, eligibility and claims, financial spending accounts and correspondence
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Responsible for knowing all aspects of health program benefits including medical and pharmacy
Required to be at workstation to answer calls in an ACD environment, subject to the monitoring of incoming and outgoing ACD calls for quality assurance during those time periods that the CSA is not scheduled for a break or lunch breaks
Identifying, escalating priority issues, and reporting to high-level management
Responsible for taking issues on a weekly basis to the dept. manager
Obtaining and evaluating all relevant data to handle complaints and inquiries
Handling outbound and inbound calls from external and internal customers
Completing call reports, logs, and researching billing issues
Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls

Required Qualifications

High School Diploma/GED (or higher)
6+ months of Call/Contact Center experience
6+ months of Customer Service experience analyzing and solving customer problems

Preferred Qualifications

Healthcare or Insurance Call/Contact Center experience
Ability to create, modify and send documents, spreadsheets, and emails in Microsoft Excel, Word, and Outlook
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments)
Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member
A proficient problem-solving approach to quickly assess the current state and formulate recommendations
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Flexibility to customize the approach to meet all types of member communication styles and personalities
Proficient conflict management skills include the ability to resolve issues in a stressful situation and demonstrating personal resilience
Ability to work regularly scheduled shifts within our hours of operation including the training period where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and workover-time and/or weekends, as needed
All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Ability to work within a team and collaborative environment
Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
Demonstrated ability in customer service problem resolution and relationship building
Being able to address high-level concerns and satisfy them using scripting
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Able to work overtime evenings, weekends and holidays as needed based on the needs of the business

What we offer

Competitive Hourly+ PTO
Health, Dental, Vision,and403(b)with company match
Ability to make important enhancements to the Healthcare industry
Great culture where you work with the founders and key stakeholders in a relaxed, but innovative atmosphere

UHSM is an Equal Opportunity Employer. Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Quick Apply

Refine Your Search

call center representative jobs in covina, ca

Call Center Member Service Representative

Customer Service Representative

Call Center Representative

Call Center Agent

Call Center Representative

Customer Service Representative (Inbound & Outbound Phone Support)

Call Center Agent

Member Service Representative

Customer Service Representative Bilingual - Spanish

Automotive Acquisition BDC Representative

Customer Service Representative Lead (Bilingual Mandarin)

Inside Sales Representative

Telesales Representative

Insurance Sales Representative

Technical Support Technician

Customer Service Representative

Bilingual Customer Service Representative

Director, Finance Business Partner (Customer Care & Ancillary Business)

Licensed Bilingual Call Center Insurance Agent (Sales, Customer Service)

Bilingual Healthcare Call Center Representative (Spanish Speaking)

I want to receive the latest job alert for call center representative in covina, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected