Top 43 Senior customer service representative Jobs in Covina, Ca

Senior Customer Service Representative
Optum —Los Angeles, CA
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- On-the-job training
2d
Sr. Client Relations Associate
Pierre Landscape Construction —Irwindale, CA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Criminal background check
- Paid holidays
- Disability insurance
Quick Apply
Senior Customer Service Representative
WINONICS —Brea, CA
- $25 - $40 an hour
- Full-time
- Microsoft Outlook
- Continuous improvement
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
6d
Senior Customer Service Rep.
WINONICS —Brea, CA
- $25 - $40 an hour
- Full-time
- Microsoft Outlook
- Continuous improvement
- Organizational skills
Quick Apply
5d
Customer Service Rep Sr (Behavioral Health)
CalOptima —Orange, CA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
13d
Senior Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Anaheim, CA
- $27 - $30 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
Sr Customer Service Representative
Excelsior Nutrition Inc —Anaheim, CA
- $25 - $35 an hour
- Extended hours
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Sr. Account Management Associate (Remote)
Rula —Los Angeles, CA
- $131,000 - $152,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
10d
Part-Time - Customer Service Representative Sr (OneCare) (Bilingual Required)
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
7d
Senior Community Health Worker (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Outlook
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Sr Client Engagement Specialist
Forest Lawn —Glendale, CA
- $27.65 - $32.65 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Spanish
- Computer literacy
12d
Senior Community Health Worker - Call Center Agent
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
Sr. Manager, Customer Success
Samsara —Los Angeles, CA
- $142,800 - $229,500 a year
- Bachelor's degree
- Travel
- Recruiting
- Parental leave
Senior Customer Relations Lead
Collectors —Santa Ana, CA
- $30 an hour
- Email
- Google Workspace
- Computer literacy
- Mid-level
- Commuter assistance
- Paid holidays
Senior Global Key Account Manager
Arvato —Ontario, CA
- $115,000 - $125,000 a year
- Online Application
- Hybrid work
- 5 years
- Bachelor's degree
- Team management
- Commuter assistance
- Paid holidays
Quick Apply
Senior Community Health Worker, Ambulatory Care Network (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- 8 hour shift
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Client Services Coordinator
Senior Helpers - West San Gabriel Valley —Monterey Park, CA
- $18 - $22 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Disability insurance
- Health insurance
Quick Apply
Senior Customer Success Manager
Karbon —Ontario, CA
- $85,000 - $97,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Strategic Implementation Consultant
Samsara —Los Angeles, CA
- $109,480 - $165,600 a year
- Bachelor's degree
- Travel
- Mentoring
- Parental leave
1d

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Senior Customer Service Representative

Optum -
Los Angeles, CA

Apply Now

Job Details

Full-time
$18 - $32 an hour
2 days ago

Benefits

On-the-job training

Qualifications

Computer operation
Medicare
HIPAA
Windows
Healthcare privacy protection
Desktop applications
Typing

Full Job Description

This position is Remote in California. You will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Customer Service Representative is:

Responsible for representing the organization and functioning as a key communicator for the organizations providers.
Educates and informs customers of organizations programs and services.
Promotes company's commitment to superior customer service.
Proactively and reactively seeks appropriate solutions to potential and existing service issues.
Identifies root cause issues and works diligently and cooperatively to minimize or eliminate issues.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Occasional shadowing/training of newly hired staff.
Receives and records customer concerns via phone. Acts to resolve concerns in accordance for corporate guidelines and standards for all areas of claims, authorizations and IPA functionality.
Functions as liaison between physician, health plan, and IPA staff.
Ability to interpret provider and health plan contracts to ensure accurate responses to calls.
Log issues into the Customer Service Tracking database that require resolution and/or follow-up.
Plan and organize workload to ensure efficient and timely resolution of issues.
Respond to callers with the resolution of issues in a timely manner in accordance with the guidelines set by the department.
Participates in telephonic surveys as required by management.
Follow and support the guidelines set by the department and organization to ensure overall goals are met.
Maintain minimum standards for the department for quality and quantity of calls received.
Foster interpersonal relationships, showing empathy and understanding towards staff, protecting individual self-esteem. Understand own impact on others; interact effectively with peers, subordinates, and supervisors.
Any other assigned duties as delegated by the Customer Service Supervisor.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in customer service role in a medical environment
1+ years of experience in Medicare and HMO environment
Ability to identify confidentiality and its requirements (HIPAA)
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to type 40 - 50 words per minute
Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 4:00 pm PST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

2+ years of office experience working within scheduling or training in the medical field setting
1+ years of claims processing or claims customer service experience
1+ years of authorization/referral processing experience
Knowledge of standard billing practices
Ability to interpret provider and health plan contracts

Telecommuting Requirements:

Reside within the state of California.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

Strong organizational skills
Excellent communication and presentation skills
Good grammar, voice and diction
Ability to retain composure

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

Apply Now

Refine Your Search

senior customer service representative jobs in covina, ca

Senior Customer Service Representative

Sr. Client Relations Associate

Senior Customer Service Representative

Senior Customer Service Rep.

Customer Service Rep Sr (Behavioral Health)

Senior Customer Service Representative

Sr Customer Service Representative

Sr. Account Management Associate (Remote)

Part-Time - Customer Service Representative Sr (OneCare) (Bilingual Required)

Senior Community Health Worker (Office)

Customer Care Manager

Sr Client Engagement Specialist

Senior Community Health Worker - Call Center Agent

Sr. Manager, Customer Success

Senior Customer Relations Lead

Senior Global Key Account Manager

Senior Community Health Worker, Ambulatory Care Network (Office)

Client Services Coordinator

Senior Customer Success Manager

Senior Strategic Implementation Consultant

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