Top 189 call center representative Jobs in covina ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Dealership BDC Representative
California Motor Direct - Montclair —Montclair, CA
- $16.90 - $18.00 an hour
- Weekends as needed
- Bilingual
- Google Workspace
- Microsoft Outlook
- AD&D insurance
- Health insurance
Quick Apply
Insurance Sales Representative
Allstate Insurance —Pasadena, CA
- From $45,000 a year
- Full-time
- Spanish
- Sales
- English
- Paid holidays
- 401(k)
Quick Apply
Dispatcher (Customer Service Rep)
Dial One Sonshine Plumbing, Heating, A/C & Electrical —Santa Ana, CA
- $23 - $30 an hour
- Full-time
- Background check
- Spanish
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Telesales Representative
Fuji Merchandise Corp —Chino, CA
- From $20 an hour
- Full-time
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Santa Ana Federal Credit Union —Santa Ana, CA
- $21.85 - $30.61 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Call Center Member Service Representative
United Faith Ministries Inc —Orange, CA
- $25 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Research
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - $22/hr
Rapid Response Monitoring —Corona, CA
- $22 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Residential
- Wellness program
- Health insurance
Quick Apply
14d
Customer Service Management Trainee
Uline —Anaheim, CA
- $29 - $34 an hour
- Full-time
- Pass drug screening
- Bachelor's degree
- Leadership
- Paid holidays
- Health insurance
2d
Customer Service Representative/Dispatcher
Pulse Final Mile —Walnut, CA
- $20 - $22 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- In-person
- Health insurance
- Dental insurance
Quick Apply
Bilingual Healthcare Call Center Representative (Spanish Speaking)
Pair Team —Los Angeles, CA
- $25 an hour
- Email
- Remote
- Background check
- Spanish
- HIPAA
- Dental insurance
- 401(k)
Quick Apply
Contact Center Representative I
Wescom Credit Union —Pasadena, CA
- $23.51 - $32.96 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Customer Experience Representative
Arakelian Enterprises Inc —Irwindale, CA
- $20.60 - $25.90 an hour
- Full-time
- Spanish
- English
- Office
- Profit sharing
- Health insurance
Quick Apply
BDC Representative
Penske Volvo Cars —City of Industry, CA
- From $21 an hour
- Online Application
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Call Center Agent
HK CORPORATION —Chino, CA
- $17 - $23 an hour
- Part-time
- Spanish
- Computer literacy
- No experience needed
- On-the-job training
- Referral program
Quick Apply
2d
Call Center Representative
PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC —El Monte, CA
- $18 - $22 an hour
- Full-time
- Spanish
- English
- Computer skills
- 401(k)
- Opportunities for advancement
Quick Apply
Family Care Coordinator (Call Center Representative)
OneLegacy —Azusa, CA
- $47,775.00 - $53,462.50 a year
- 12 hour shift
- Mid-level
- High school diploma or GED
- Typing
- Mileage reimbursement
- Health insurance
Quick Apply
BDC Representative
Penske Toyota —Downey, CA
- Up to $33 an hour
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Dealership
- Disability insurance
- Health insurance
Quick Apply
>> Customer Service Representative with Inside Sales Experience a plus
PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC —South El Monte, CA
- $18 - $22 an hour
- Part-time
- High school diploma or GED
- Computer skills
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Customer Service/School Outreach Center Coordinator - South El Monte
PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC —South El Monte, CA
- $20 - $22 an hour
- Part-time
- Mid-level
- Leadership
- Communication skills
- 401(k)
- Opportunities for advancement
Quick Apply

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in covina ca

Member Service Representative

Dealership BDC Representative

Insurance Sales Representative

Dispatcher (Customer Service Rep)

Telesales Representative

Call Center Representative

Call Center Member Service Representative

Customer Service Representative - $22/hr

Customer Service Management Trainee

Customer Service Representative/Dispatcher

Bilingual Healthcare Call Center Representative (Spanish Speaking)

Contact Center Representative I

Customer Experience Representative

BDC Representative

Call Center Agent

Call Center Representative

Family Care Coordinator (Call Center Representative)

BDC Representative

>> Customer Service Representative with Inside Sales Experience a plus

Customer Service/School Outreach Center Coordinator - South El Monte

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