Top 256 Customer service manager Jobs in Covina Ca

AVP/VP, Client Service Manager
Cathay Bank —El Monte, CA
- $80,000 - $115,000 a year
- Full-time
- Word processing
- Office
- Windows
- Health savings account
- Disability insurance
Quick Apply
Experienced Customer Service Manager (Bilingual)
STG Auto Group —Montclair, CA
- $25 - $32 an hour
- Full-time
- Background check
- Spanish
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Senior Client Services Supervisor
Saddle Creek Logistics Services —Buena Park, CA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
3d
Entry Level Assistant Manager
Primer Concepts Inc —Pomona, CA
- $850 - $1,500 a week
- Full-time
- Team management
- In-person
- Leadership
Quick Apply
2d
Assistant Customer Service and Sales Manager
Cathay Bank —Arcadia, CA
- $23 - $29 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Customer Service Manager - Aerospace
Eaton —City of Industry, CA
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Wholesale Customer Service Lead
Brio Water Technology, Inc. —City of Industry, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Call Center Supervisor
Confidential —Los Angeles, CA
- $65,000 - $70,000 a year
- Weekends as needed
- Research
- Mid-level
- Office
Quick Apply
14d
Manager, Customer Experience
SAMYANG AMERICA INC —Brea, CA
- $100,000 - $122,000 a year
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Customer Experience Communications Manager
CJ Foodville USA Inc —Buena Park, CA
- $91,000 - $125,000 a year
- Full-time
- 5 years
- Research
- Mid-level
Quick Apply
Manager, Guest Care (Contact Center)
Panda Restaurant Group —Rosemead, CA
- $112,500 - $158,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Associate Service Manager
Tesla —West Covina, CA
- $92,205 - $153,900 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Director of Customer Experience Strategy
Arakelian Enterprises Inc —Irwindale, CA
- $160,000 - $200,000 a year
- Full-time
- Marketing
- Master's degree
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Hybrid Customer Service Supervisor, CMS
Carrington Mortgage Holdings —Orange, CA
- $70,500 - $80,500 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Tuition reimbursement
Manager of Operational Excellence
Arakelian Enterprises Inc —City of Industry, CA
- $120,000 - $145,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Service Manager
Cintas —Whittier, CA
- $78,200 - $103,985 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Operations Manager (SNA)
CLEAR - Field —Santa Ana, CA
- $70,000 - $80,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Manager II, Escalation Operations
Pinterest —Los Angeles, CA
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
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AVP/VP, Client Service Manager

Cathay Bank -
El Monte, CA

Quick Apply

Job Details

Full-time
$80,000 - $115,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Life insurance

Qualifications

Industry knowledge of financial regulations

Full Job Description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

Apply today!

What our team members are saying:

Video Clip 1 (https://youtu.be/ntD01JTEmic)

Video Clip 2 (https://youtu.be/R49hxuriKK4)

Video Clip 3 (https://youtu.be/Fd61I9F0sDY)

Learn more about us at cathaybank.com

GENERAL SUMMARY

The AVP/VP, Client Service Manager is responsible for establishing and managing relationships with commercial clients, providing exceptional internal and external client service, and is critical to enhancing the overall client experience at Cathay Bank for our commercial banking and assigned clients.

DIRECT REPORTS

The incumbent may have one or more direct report –Client Service Officer(s)

ESSENTIAL FUNCTIONS

Execute transactions and approvals, focusing on operational excellence and due diligence.
Retain and grow relationships by serving as the primary contact for clients as it relates to relationship management activities, day-to-day transactions and service-related matters.
In partnership with Relationship Managers and other Team Members, execute new client onboarding and implementation of products and services.
Recommend, cross-sell, and coordinate the implementation of all deposit, treasury management, wealth, and international products and services that best compliment the client and their business.
Proactively and professionally manage complex client servicing needs and provide prompt follow-up.
Quickly and efficiently resolve client concerns, assist team members, and appropriately escalate complex or sensitive matters.
Accountable for the satisfaction, retention, and growth of a portfolio through client ownership.
Consistently engage with assigned clients to measure service levels, learn more about the client and their business, schedule appointments and discuss new opportunities.
Internally, develop cross divisional relationships and collaborate with partners to fully understand client needs and provide the best client centric solutions.
Exhibit confidence in identifying, evaluating, and managing decisions/situations to limit Risk to the Bank while proactively managing client expectations.
Approves check, wires, and client requests within assigned authority limits.
Maintain the integrity of client data within all bank files and systems.
Onboard, cross train and effectively coach New Team members and direct reports.
Participate or lead divisional and area projects and initiatives as appropriate.

QUALIFICATIONS

Education: College degree in business-related discipline preferred but not required.
Experience:
- 3- 5 or more years of experience at a mid-size or large lending institution in a similar or parallel role.
- Experience with windows-based applications; (Excel, Word, Power Point, Adobe, etc.), CRM, and Lending Systems.
- Experience with FIS Platform preferable but not required.
- Strong knowledge of products and services typically offered to commercial clients.
- Strong knowledge of Banking Operations, Treasury Management, Wealth Management, Credit Products and Underwriting Guidelines.
- Work independently, effectively, and concurrently manage competing priorities.
Skills/Ability:
- Ability to manage, prioritize, plan, and develop strategic plans for the department.
- Works with an appropriate sense of urgency and immediacy.
- Strong professional verbal, written, and presentation skills.
- Strong knowledge and understanding of applicable business organizations.
- Full knowledge of standard business software; demonstrated project management, organizational and analytical skills.
- Strong interpersonal and customer service skills.
- Strong personal attributes to complete goals and resolve issues in a competitive and changing environment.
- Ability to work collaboratively with team members.
- Must be familiar with and in compliance with all applicable bank regulations, and adhere to bank policies, procedures, and processes.

OTHER DETAILS

AVP: $80K – $100K / year

VP: $100K - $115K / year
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy (https://www.cathaybank.com/CA-job-applicant-privacy-notice).

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Click here to view the “Know Your Rights: Workplace Discrimination is Illegal” Poster:
Poster- English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

Poster- Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

Poster- Chinese Traditional (https://www.eeoc.gov/sites/default/files/2023-09/22-088_EEOC_KnowYourRights6.27%20-%20Chinese%20Traditional.pdf)
Poster- Chinese Simplified (https://www.eeoc.gov/sites/default/files/2023-09/22-088_EEOC_KnowYourRights%20-%20Simplified%20Chinese.pdf)

Cathay Bank endeavors to make www.CathayBank.com (http://www.cathaybank.com/)accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or [email protected] (mailto:[email protected]). This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer service manager jobs in covina ca

AVP/VP, Client Service Manager

Experienced Customer Service Manager (Bilingual)

Senior Client Services Supervisor

Entry Level Assistant Manager

Assistant Customer Service and Sales Manager

Customer Service Manager - Aerospace

Wholesale Customer Service Lead

Call Center Supervisor

Manager, Customer Experience

Customer Experience Manager

Customer Experience Communications Manager

Manager, Guest Care (Contact Center)

Associate Service Manager

Director of Customer Experience Strategy

Hybrid Customer Service Supervisor, CMS

Manager of Operational Excellence

Customer Service QA Lead

Service Manager

Operations Manager (SNA)

Manager II, Escalation Operations

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