IT Technical Support - Tier 1
Pratt Industries —Conyers, GA
- Mid-level
- Bachelor's degree
- In-person
- Paid holidays
- Health insurance
Quick Apply
Technical Customer Service Representative
Expedite Software Services —Conyers, GA
- $19 - $20 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Computer skills
Quick Apply
11d
Level 1 Help Desk Analyst
Novisync —Conyers, GA
- $20 an hour
- Spanish
- Microsoft Outlook
- Mid-level
Regional Sales Manager: Southeast
Something & Nothing —Georgia
- $0.75 per mile
- Weekends as needed
- Remote
- Spanish
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Cell phone reimbursement
Quick Apply
9d
BCBA — GA Remote Program Manager
Key Essentials to Behavior Management, Corp —McDonough, GA
- $50 - $60 an hour
- Email
- In person
- Spanish
- HIPAA
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
3d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
Quick Apply

I want to receive the latest job alert for it technical support tier 1 in covington, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it technical support tier 1 jobs near covington, ga

Electrical Supervisor jobs in Seattle, WA

IT Support jobs in Conyers, GA

Help Desk Analyst jobs in Conyers, GA

Regional Sales Manager jobs in Georgia

Registered Behavior Technician jobs in Omaha, NE

Board Certified Behavior Analyst jobs in Minnesota

Non Certified Medical Assistant jobs in Florida

Board Certified Behavior Analyst jobs in West Virginia

Board Certified Behavior Analyst jobs in Loganville, GA

Board Certified Behavior Analyst jobs in Westbrook, ME

Electrical Supervisor jobs in Ohio

Electrical Apprentice jobs in Bakersfield, CA

Clinical Supervisor jobs in Orlando, FL

Electrical Supervisor jobs in Tehachapi, CA

Electrical Supervisor jobs in Louisiana

Electrical Supervisor jobs in Myrtle Beach, SC

Electrical Apprentice jobs in Joplin, MO

Direct Support Professional jobs in Columbus, OH

It Support jobs in Irving, TX

It jobs in Edinburg, TX

IT Technical Support - Tier 1

Pratt Industries -
Conyers, GA

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching

Qualifications

Bachelor's degree

Full Job Description

In this role, he/she will maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT work order system. He/she will be responsible for the administration and internal support of the Company's PCs, laptops, mobile devices, printers, servers, and related IT equipment. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations.

Responsibilities:

Provide work order system support and resolve problems to the end user's satisfaction.
Monitor and respond quickly and effectively to requests received through the IT work order system.
Monitor the Service Desk for tickets assigned to the queue and process them first in and first out based on priority.
Modify configurations, utilities, software default settings, etc., for the local workstation.
Utilize and maintain the work order system tracking software.
Document internal procedures.
Assist with onboarding of new users.
Ensure each workstation assigned has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
Install, test, and configure new workstations, peripheral equipment, and software following internal procedures.
Maintained inventory of all equipment, software, and licenses using the internal inventory system.
If an issue cannot be resolved in 5 minutes or less, report it to the work order system for escalation.
Manage PC setup and deployment for new employees using standard hardware, images, and software.
Assign users and computers to proper groups in Active Directory.
Perform timely workstation hardware and software upgrades as required
Provide technical assistance and support for incoming work orders and computer systems, software, and hardware issues.
Respond to work orders electronically, in person, or over the phone.
Draft training manuals and procedures.
Coach computer users on basic Windows setup.
Maintain daily performance of computer systems.
Respond to email messages for customers/users seeking guidance.
Inquire to determine the nature of issues.
Walk the customer/user through the problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers/users to ensure the issues have been resolved.
Gain feedback from customers/users about computer usage.
Run reports to determine recurrent malfunctions.

Requirements:

Bachelor's Degree in Information Systems, Business, Communications, or a related field
Two years of relevant technical experience

Requirements:

Pratt Industries is America's 5th largest paper and packaging company with more than 10,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.

Quick Apply

Refine Your Search

it technical support tier 1 jobs in covington, ga

IT Technical Support - Tier 1

Technical Customer Service Representative

Level 1 Help Desk Analyst

Regional Sales Manager: Southeast

BCBA — GA Remote Program Manager

Explore jobs in cities nearby

I want to receive the latest job alert for it technical support tier 1 in covington, ga

Explore jobs in more locations

Responsibilities:

Requirements:

Job Seeker Tools

Employer Tools

Browse

Stay Connected