Top 16 Call center supervisor Jobs in Covington, Ky

EMS Dispatch Supervisor
Lynx EMS —Cincinnati, OH
- $22 - $24 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid holidays
- Disability insurance
Quick Apply
12d
Manager of Call Center
INHABIT IQ —Mason, OH
- Overtime
- Residential
- Analysis skills
- Supervising experience
- Paid time off
Quick Apply
Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Contact Center Manager
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- 5 years
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Imports Supervisor (L2)
DHL —Erlanger, KY
- Email
- Mid-level
- Bachelor's degree
- Leadership
- Health insurance
- Dental insurance
9d
Contact Center Supervisor (Personal Tellers)
General Electric Credit Union —Cincinnati, OH
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Disability insurance
- Health insurance
Contact Center Operations and Transformation Functional Manager
Deloitte —Cincinnati, OH
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Collection Manager
Zwicker & Associates, P.C. —Hebron, KY
- $60,000 - $65,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
8d
Customer Experience & Service Transformation Advisory Manager
Accenture —Cincinnati, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Cincinnati, OH
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
3d
Member Service Supervisor
COPFCU —Cincinnati, OH
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Disability insurance
- Health insurance
Quick Apply
3d
RN Manager, Non-Clinical Setting (2026-3256)
Prolink Services, LLC —Cincinnati, OH
- $44 - $48 an hour
- Part-time
- RN License
- Mid-level
- Hospital experience

More jobs to discover

Find similar jobs that you might be interested in.

Manager of Call Center
INHABIT IQ —Mason, OH
Answer agent questions regarding best practices or difficult calls. The Manager of Call Center oversees the daily operations of the contact center, ensuring…
Quick Apply
Contact Center Manager
DMI —Sharonville, OH
Lead team meetings, ask questions to better understand the hurtles agents are receiving, educate and coach them regarding processes and practices and set…
$113,600 - $142,000 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
Quick Apply
Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for call center supervisor in covington, ky

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center supervisor jobs near covington, ky

Call Center Supervisor jobs in Cincinnati, OH

Dispatch Supervisor jobs in Cincinnati, OH

Call Center Representative jobs in Mason, OH

Management Consultant jobs in Cincinnati, OH

Registered Nurse Manager jobs in Cincinnati, OH

Call Center Manager jobs in Cincinnati, OH

Customer Experience Manager jobs in Cincinnati, OH

Member Services Representative jobs in Cincinnati, OH

Call Center Supervisor jobs in Georgetown, TX

Target Distribution Center jobs in Denton, TX

Loyola Medical Center jobs in Maywood, IL

Call Center Supervisor jobs in Pennsylvania

Call Center Supervisor jobs in Aurora, CO

Call Center Remote Nights jobs in Charlotte, NC

Call Center Supervisor jobs in Atlanta, GA

Horizon Eye Specialists & Lasik Center jobs in Phoenix, AZ

Dispatch Supervisor jobs in Providence, RI

Dispatch Supervisor jobs in Virginia

Supervisor jobs in New Jersey

Emergency Dispatch jobs in Richmond, KY

EMS Dispatch Supervisor

Lynx EMS -
Cincinnati, OH

Quick Apply

Job Details

$22 - $24 an hour
12 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Loan forgiveness

Qualifications

Customer communication
High school diploma or GED

Full Job Description

EMS Dispatch Supervisor - Night Shift

Location: Cincinnati, OH

Pay Range: $22-$24/hr

Shift Options: Evening 10pm-6am

About LYNX

Lynx EMS provides private ambulance services for smooth, dependable patient transport to local area hospitals from various locations, including homes, emergency rooms, long-term care, skilled nursing, assisted living facilities, psychiatric hospitals, and hospice care. We’re here to ensure safe, timely transport, including discharge services from any medical facility.

Position Summary

The EMS Dispatch Supervisor is responsible for overseeing the daily operations of the Communications Center, ensuring the efficient coordination of emergency and non-emergency medical transportation services. This position provides leadership, guidance, and support to dispatch personnel while maintaining high standards of customer service, operational efficiency, regulatory compliance, and employee performance. The Dispatch Supervisor serves as the primary resource for dispatch staff and collaborates closely with field operations, healthcare facilities, and customers to ensure timely and effective service delivery.

Essential Duties and Responsibilities

Supervise and lead dispatch personnel during assigned shifts.
Monitor call volume, unit status, and deployment to maximize operational efficiency and response times.
Ensure appropriate allocation of EMS resources based on call priority, coverage, and service commitments.
Provide real-time operational support and decision-making during high-volume or critical incidents.
Assist dispatchers with complex calls, escalated customer concerns, and operational challenges.
Ensure compliance with company policies, HIPAA, state EMS regulations, and applicable accreditation standards.
Conduct quality assurance reviews of dispatch calls, radio communications, and documentation.
Investigate service delays, customer complaints, communication issues, and operational incidents.
Complete incident reports and recommend corrective actions when appropriate.
Assist with scheduling, staffing, attendance management, and overtime coverage.
Train, mentor, coach, and evaluate dispatch personnel.
Participate in employee onboarding, continuing education, and competency assessments.
Coordinate communication between field crews, hospitals, healthcare facilities, and customers.
Maintain accurate operational records, reports, and performance metrics.
Monitor system performance and recommend workflow improvements.
Participate in disaster response, emergency management, and business continuity planning.
Ensure communications equipment and dispatch systems remain operational by reporting technical issues promptly.
Perform other duties as assigned.

Qualifications

Required

High school diploma or GED.
Minimum of three (3) years of EMS dispatch, public safety dispatch, or emergency communications experience.
Minimum of one (1) year of supervisory or leadership experience preferred.
Knowledge of EMS operations, medical transportation, and emergency communications.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to remain calm and make sound decisions in high-pressure situations.
Ability to work rotating shifts, including nights, weekends, holidays, and on-call assignments.

Why You’ll Love It Here (Full‑Time Benefits)

Multiple medical plan options, Vista Wellness (physician/pharmacy), Dental, Vision

Generous PTO and paid holidays

401(k) with company contribution; Life and disability coverage

Tuition reimbursement up to $15,000 and student loan forgiveness programs

We are proud to be an Equal Opportunity Employer and are committed to building a diverse and inclusive workplace.

Quick Apply

Refine Your Search

call center supervisor jobs in covington, ky

EMS Dispatch Supervisor

Manager of Call Center

Contact Center Supervisor

Contact Center Manager

Imports Supervisor (L2)

Contact Center Supervisor (Personal Tellers)

Contact Center Operations and Transformation Functional Manager

Collection Manager

Customer Experience & Service Transformation Advisory Manager

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Member Service Supervisor

RN Manager, Non-Clinical Setting (2026-3256)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center supervisor in covington, ky

Explore jobs in more locations

Position Summary

Essential Duties and Responsibilities

Qualifications

Required

Why You’ll Love It Here (Full‑Time Benefits)

Job Seeker Tools

Employer Tools

Browse

Stay Connected