Top 3 Animal shelter Jobs in Covington, La

Customer Care Coordinator
Northshore Humane Society —Covington, LA
- $12 - $15 an hour
- Part-time
- Background check
- Customer service
- Clinic experience
- Flexible schedule
Quick Apply
Kennel Tech
Pearl River County SPCA Inc —Picayune, MS
- $10 an hour
- Extended hours
- In person
- High school diploma or GED
- Driver's License
- Organizational skills
Offsite Adoption Coordinator
Pearl River County SPCA Inc —Picayune, MS
- $10 an hour
- 8 hour shift
- Mid-level
- Organizational skills
- In-person
- Paid time off
- Employee discount

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Kennel Technician
Lakeshore Veterinary Hospital —Mandeville, LA
Feeds animals as prescribed by veterinarian or owner. Walks animals several times a day for periods of time that are weather appropriate.
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Kennel Tech
PetSuites —Covington, LA
Comforting shy guests and managing high-energy groups. We’re looking for a Full-Time Kennel Technician (internally called a Pet Pro) to join our team and care…
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No special license or certification required. Assist as directed in the counseling of Kennel Attendants staff concerning performance development and discipline.
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Customer Care Coordinator

Northshore Humane Society -
Covington, LA

Quick Apply

Job Details

Part-time
$12 - $15 an hour

Benefits

Flexible schedule

Qualifications

Pet care
Computer operation
Customer service
Call center experience
Veterinary experience
Research
Administrative experience
Customer support
Clerical experience
Phone etiquette
Documentation review
Medical receptionist

Full Job Description

Customer Care Coordinator – Northshore Humane Society

Be the heartbeat of compassionate care.

About the Role

The Customer Care Coordinator plays a vital role in the daily operations of the NHS Community Vet Clinic. This position is the central hub that keeps our clinic running smoothly — ensuring every pet, client, and team member has the information, support, and resources they need.

This is a highly detail-oriented, accuracy-driven role that requires exceptional tracking, organization, and follow-through. Your work directly impacts our ability to serve the community, provide lifesaving care, and fulfill our mission.

Key Responsibilities

Responsibilities include, but are not limited to:

Client & Customer Service

Warmly greet clients and their pets while maintaining a positive, professional, and compassionate demeanor.
Serve as the first point of contact for all incoming phone calls, emails, and text messages.
Provide accurate information about services, procedures, and departmental processes.
Communicate with clients to find ways to better serve them in a timely manner.
Have dialogue with clients that have chosen to go to other clinics so that we can address any short falls in our daily operation.

Scheduling & Communication Management

Schedule appointments, including rescheduling cancellations and no-shows.
Complete daily call lists and track statistics for confirmations, cancellations/no-shows, donor thank-you calls, and lapsed clients.
Remind owners of important pre-operative or procedural instructions (e.g., fasting requirements).

Administrative Accuracy & Recordkeeping

Prepare, maintain, and update client and patient medical records with exceptional attention to detail.
Enter all client data into our paperless system; scan and upload documents promptly and correctly.
Set up new client accounts and verify accuracy of invoices and financial transactions.
Collect payments and ensure records are updated in real time.

Clinic & Department Support

Maintain a clean, organized, and welcoming front desk and lobby area.
Verify medication refill requests as authorized by the veterinarian.
Demonstrate basic understanding of vaccinations, lab tests, common diseases, and general pet behavior.
Support cross-departmental communication by being familiar with other job roles and answering general information questions.

My VetStore Online Management

Assist clients with creating or managing online accounts.
Follow up with clients who decline prevention and send reminder emails.
Ensure food and prevention products have accurate reorder QR codes.
Research competitor online pharmacy pricing for commonly prescribed items.
Promote MyVetStore Online to clients using outside pharmacies like Chewy, PetMeds, or Walmart.

Qualifications

1–3+ years of administrative or clerical experience; animal care environment preferred.
Call center or high-volume communication experience highly valued.
Medical reception experience is a plus, but not required.
Strong verbal communication skills with a customer-first mindset.
Proficient with computer systems, databases, scheduling software, and Excel.
Exceptional accuracy, attention to detail, and ability to multitask in a fast-paced setting.
Ability to work independently and as part of a team.
Commitment to providing excellent care to both animals and clients.
Ability to sit for extended periods.

This is a part time position. Schedule fluctuates . 20-25 hours per week

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 25 per week

Benefits:

Flexible schedule

Experience:

Veterinary experience: 1 year (Preferred)
customer service: 1 year (Preferred)

Shift availability:

Day Shift (Preferred)

Work Location: In person

Quick Apply

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animal shelter jobs in covington, la

Customer Care Coordinator

Kennel Tech

Offsite Adoption Coordinator

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