Must be available on Saturdays. Closed on Sundays.
Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes:
Ensuring Operational Excellence in the following areas by
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Following Chick-fil-A standards, recipes, and systems
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Adhering to food safety standards and organizational safety standards for a specific area and position
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Seeking excellence in food quality
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Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position
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Holding oneself accountable for thinking Customer First
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Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer
Demonstrating and teaching 2nd Mile Service by:
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Making it Personal by using names and sharing a warm welcome and fond farewell
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Being Proactive by checking in and anticipating customer’s needs
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Being Generous by surprising and delighting customers with food, fun, and more
Upholding a standard of Attentive & Friendly Team Members by:
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Paying attention to details and considering Customer impacts and impressions
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Delivering Core 4 in each customer interaction
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Recovering quickly when a customer has had an unsatisfactory experience
Embrace leading and caring for oneself, each other, and the Restaurant by:
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Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:
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Teamwork: Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.
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Optimism: Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.
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Kindness: Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.
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Stewardship: Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.
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Growth: Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.
This role requires team members to have the following skills;
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Have self-awareness in how our actions can affect customer and teammates
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Choose a positive attitude in all expected and unexpected situations
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Assume that others have good intentions and not place blame
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Learn to understand and regulate your own emotions to relieve stress
Specifically, team members should
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Follow handbook policies
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Follow Chick-fil-A recipes and procedures and strive for quality and accuracy of work
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Engage with customers and team using Winning Hearts Every Day strategy expectations
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Reliably attend shift on time and is prepared to serve
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Take care of Cash, Equipment, Products and Premise
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Be friendly, considerate and genuine toward guests and teammates
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Put in the effort to get to know your teammates
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Creates genuine interactions by utilizing CORE 4, HEARD Model, and Language of Hospitality
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Be aware of organization's goals and how you contribute to those
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Proactively communicate with other team members in daily operations
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Utilize and actively checks communication channels
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Proactively communicate issues to leadership team as they arise
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Look for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the Restaurant
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Learn from mistakes and encourage others to as well
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Ask for feedback and guidance from Leaders to build skills
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Pursue personal excellence
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Be open minded to changes made by the leadership team
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Be flexible with roles and tasks
Starting pay is $15/hour for Full-Time and $10-12/hour for Part-Time.
Benefits for Full-Time Team Members include;
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One free employee meal each shift
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Pay $300 towards Monthly Health Insurance Premium (after six months)
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Provide access to 401K (after one year)
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Paid time off (PTO) of 40 hours after 1 year
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $11.50 - $15.00 / hour
Benefits:
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Paid time off
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Health insurance
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401(k) matching
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Employee discount
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Paid training
Job Type: fulltime, parttime
Education: No education required
Work location: On-site
