Top 16 Technical support representative Jobs in Covington, La

Printer Fleet Support Specialist
Ricoh —Mandeville, LA
- Full-time
- Mid-level
- Office
- High school diploma or GED
8d
Customer Service Representative - Utility (On Site)
Wesco —Hammond, LA
- $18.55 - $23.18 an hour
- Urgently hiring
- Computer literacy
- Writing skills
- Research
- Health insurance
- Dental insurance
13h
ASSOCIATE ACCOUNT EXECUTIVE
Advanta —Hammond, LA
- Full-time
- Laboratory experience
- Clinic experience
- Communication skills
Quick Apply
Outside Sales Representative
Gulf States Engineering Co Inc —Covington, LA
- Full-time
- Construction site
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Territory Manager - Texas
Span-America Medical Systems Inc —United States
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply

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IT Support Technician – MSP Client Support
NetSpark IP & Telecom —Covington, LA
Associate degree or technical certificate in IT, Computer Networking, or a related field a plus (e.g., Northshore Technical Community College's Computer Systems…
$25.30 - $30.47 an hour
Quick Apply
1d
Branch Customer Service Representative- Northshore
Metairie Bank —Covington, LA
Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
Quick Apply

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TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Micro Center —Hilliard, OH
Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions.
Quick Apply
Customer Service Representative | Technical Support
Spectrum —Columbus, OH
Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our…
$20.00 - $27.80 an hour

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Printer Fleet Support Specialist

Ricoh -
Mandeville, LA

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Field Representative II, Print Support POSITION PROFILE

Responsible for the daily support of assigned RICOH managed devices within customer's fleet.

Responds to customer requests for technical support and training with the focus being on customer service. Responsible for consumable (toner, labels, paper, etc.) replenishment, appropriately facilitating service & supply requests. Capable of performing basic end-user device maintenance tasks, escalating service problems as necessary. Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.

Job Duties and Responsibilities

Works to ensure that the (SLAs) service level agreements between customer and RICOH are achieved.
Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements.
Maintains an accurate asset list and location of managed devices with available printer fleet tools and databases.
Supports continuous fleet optimization efforts through identification of over/under utilized, frequently serviced, and exception devices.
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates service problems as necessary.
Adheres to IMACD process, coordinating and supporting functional tasks, managing, and communicating statuses in a timely manner.
Maintain an adequate supplies inventory level for devices and their volume requirements.
Responsible for supply ordering and maintaining appropriate PAR (Periodic Automatic Replacement) levels.
Monitor and return unused and excess RICOH owned supplies as PAR levels dictate.
Documents and reports all fleet meter reads.
Provides training on the use of RICOH equipment and features.
Provide Team Member training on use of equipment and features and aid in mapping devices.
Utilizes support resources to minimize field service dispatch and then escalates issues to Level 2 support, as necessary.
Proactively communicate to the customer the status of problem resolution.
Provide the end users with detailed remote access knowledge and document complete trouble shooting information.
Assist in hot swap tasks needed to ensure users experience stays intact.
Responsible for moving desktop printers to a new location only with approval through the SR process.
Manage on-site hardware inventory.
Manages printer procurement as required by the customer.
Manages hot swap inventory.
Support inventory and implementation efforts.
Completes all required administrative tasks in an accurate and timely manner.
Exhibits a professional appearance and positive demeanor.
Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

Typically requires:

High School Diploma (or equivalent) with additional education preferred.
IT Help Desk Support experience (application & hardware support).
Technical Training & Certifications: HP Certifications.
Completion of Ricoh Learning Institute courseware within specified timeframe as assigned/directed by management.

KNOWLEDGE, Skills And Abilities

Excellent customer service skills including ability to follow up to ensure closure of issues and can communicate effectively.
Good project management skills and ability to prioritize tasks.
Strong technical knowledge of network and site-specific printers, and company products.
Possesses strong interpersonal and verbal communications skills.
Possesses methodical approach to resolving problems.

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).
Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination).

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Refine Your Search

technical support representative jobs in covington, la

Printer Fleet Support Specialist

Customer Service Representative - Utility (On Site)

ASSOCIATE ACCOUNT EXECUTIVE

Outside Sales Representative

Territory Manager - Texas

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