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GENERAL FUNCTION:
Responsible for the continued development and implementation of the Bancorp's Enterprise Fraud Programs and oversight of the related fraud functions across assigned Line of Business or Operational areas, including ensuring compliance with federal Laws and regulations and industry standards. Fraud Managers are responsible for acting as subject matter experts on fraud by providing strategic leadership regarding the Bancorp's fraud programs. Incumbents are tasked with being involved in creating an operational strategy to enable products and processes that put the Bank’s clients first while being aware of the risks surrounding our product offerings and the regulatory requirements alongside Line of Business partnerships. Fraud Managers are responsible for analyzing current and emerging threat trends and proposing and implementing recommendations or system solutions to mitigate identified risks. This position is also responsible for team member development and employee engagement.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Develop and oversee the strategic aspects of the fraud programs.
- Responsible for the management and oversight of federal laws and regulations.
- Act as the Subject Matter Expert for Line of Business (LOB) partners and customers as it relates to fraud.
- Act as a leader across the Fraud org anization; lead and support cross-functional teams.
- Serve as a contact with bank regulators (developing and maintaining relationships, facilitating discussions, demonstrating strategic leadership regarding the program and future initiatives, etc.).
- Develop and maintain relationships between Fraud and associated LOB leaders to ensure the implementation of effective programs across the Bancorp.
- Actively promote a solution-oriented environment throughout the department.
- Provide subject matter expertise and sponsorship for LOB and Bancorp projects, processes, and products.
- Work with LOBs to identify policy and procedural enhancements in reference to new products and new initiatives, working with the teams to ensure proper assessment of the risk, the planning of controls and the adequate execution of those controls.
- Maintain networks with industry working groups dedicated to bank fraud control practices to benchmark and share emerging threads and associated best practices.
- Maintain awareness of company goals, regulatory/legislative development, and industry trends.
- Lead and direct the analysis of policies and procedures, including scoring systems, strategic priorities, trends, external influences, current regulatory focuses, previous examination findings, and input from Audit and Legal.
- Conduct interviews and discussions with senior level managers to understand process, guidelines, and technology.
- Assess the adequacy of the business units'/affiliate's recommended corrective action to the issues or gaps identified.
- Develop and report findings to management regarding their business lines (Legal, Audit, and senior level operating committees).
- Work closely with leadership to set strategic direction for department and execute those goals and objectives.
- Participate and/or lead regular meetings with peers to build and maintain knowledge of current and emerging issues and risk in the environment.
- Be part of developing a fraud communication strategy and plan to increase awareness about fraud prevention, both internally and externally.
- Review and approve recommended solutions for the Regulatory Monitoring and Change Management Programs.
- Review and address concerns from fraud audit testing results.
- Contribute updates to the fraud risk assessments.
- Support post-implementation validation based on risk rating.
SUPERVISORY RESPONSIBILITIES:
Responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
- Minimum 5 years' experience as a leader in a fraud organization within financial services.
- Bachelor's degree or equivalent work experience required.
- Experience communicating complex information accurately, clearly, and quickly to all levels of management, regulators, auditors, and third parties.
- Ability to develop and support conclusions and make practical recommendations to LOB.
- Strong analytical skills required to gather, assess, and present quantitative and qualitative data.
- Proven track record of taking individual ownership and responsibilities as well as being a great team-player.
- Ability to develop and implement controlled, systematic step-by-step processes based on guidance and procedures.
- Understand and conceptualize basic statistical analysis and theories. Experience in manipulating (validating, correcting, reformatting, and transforming) data into multiple formats (e.g., spreadsheets, flat files, databases, etc.).
- Ability to work independently and in a team to plan and accomplish a project or elements of a project (complexity of project scope to depend on seniority), identifying responsibilities, tasks, deadlines and pursuing timely completion.
- Advanced understanding of Fifth Third Banking products , business lines, structure, operations, and corporate organization, including, the Bank's management teams and decision-making operations.
- Project management skills and capability to handle multiple projects at one time.
- Experience with project management tools and familiarity with business analytics tools.
- Ability to work with a team, to identify and solve problems or resolve issues
This position will work onsite at our Madisonville Campus. 5001 Kingsley Dr
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Fraud Manager - Business Analyst-Cincinnati
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
