Top 24 Customer service Jobs in Craig Ak

Employee Services Specialist
Alaska Power and Telephone —Craig, AK
- $34 - $41 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Travel reimbursement
- Paid holidays
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Director of Client Relationship Management (CRM)
GeBBS Healthcare Solutions, Inc. —United States
- Full-time
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
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Workforce Management Specialist
Revolution Technologies, LLC —United States
- $30 - $35 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
Quick Apply
6d
Insurance Service Agent - Ukrainian & Russian Speaker
International Insurance Group, Inc. —United States
- $38,000 - $47,000 a year
- Full-time
- Remote
- Background check
- English
- Microsoft Office
- Paid training
- Paid holidays
Quick Apply

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customer service jobs near craig ak

Employee Services Specialist

Alaska Power and Telephone -
Craig, AK

Quick Apply

Job Details

Full-time
$34 - $41 an hour

Benefits

Travel reimbursement
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Regulatory compliance
HR legal compliance
Administrative experience

Full Job Description

Employee Services Specialist

Position Summary

The Employee Services Specialist supports the day-to-day operations of Employee Services by delivering responsive, high-quality employee support while ensuring accurate records, compliant processes, and efficient service delivery. This role acts as a key resource for employees and leaders, managing employee lifecycle processes, maintaining HR systems and files, and supporting compliance and engagement initiatives.

Key Responsibilities

Employee LifecycleHR Operations

Process employee lifecycle transactions including hires, transfers, promotions, pay changes, and terminations
Maintain accurate employee data in HRIS systems and ensure data integrity across platforms
Coordinate onboarding activities, including new hire communication, documentation, training assignments, and system setup
Manage offboarding processes, including final documentation, payroll inputs, and access coordination

Employee SupportService Delivery

Serve as a first point of contact for employee and supervisor inquiries, providing timely and professional support
Provide guidance on policies, benefits, pay, and leave programs
Escalate complex or sensitive issues as needed

Records ManagementCompliance

Maintain accurate, audit-ready personnel files and ensure proper document retention and confidentiality standards
Track required documentation (I-9s, acknowledgements, certifications) and ensure compliance with regulations
Support internal and external audits and maintain compliance documentation and reporting

Benefits, Leave, and Payroll Support

Support benefits administration including enrollments, life events, and vendor coordination
Assist with leave tracking, return-to-work coordination, and documentation
Provide payroll and timekeeping support, including auditing timesheets and reviewing pay-related changes

Performance ManagementHR Programs

Administer performance management systems, including review cycles and system support
Run reports and track metrics such as headcount, turnover, and compliance indicators

Recognition, EngagementCulture

Coordinate employee recognition programs, service awards, and engagement initiatives
Support company events and culture-building activities
Contribute to a positive, professional, and team-oriented workplace culture

Required Qualifications

Associate's degree in Human Resources, Business Administration, or related field, or equivalent experience
2–4+ years of experience in HR, employee services, or administrative support roles
Knowledge of HR processes, compliance requirements, and HRIS systems
Strong organizational skills and attention to detail
Excellent communication and customer service skills

Preferred Qualifications

Experience with HRIS and performance management systems (e.g., iVue, PerformYard)
Experience supporting audits, compliance reporting, or benefits administration
Ability to manage multiple priorities in a fast-paced environment

Core CompetenciesBehavioral Expectations

The ideal candidate consistently demonstrates:

AccountabilityOwnership: Takes responsibility for accuracy, follows through on commitments, and proactively resolves issues
Professionalism Under Pressure: Maintains composure and professionalism in challenging situations
CollaborationCommunication: Works effectively with diverse teams and communicates clearly across all levels
JudgmentDecision-Making: Balances policy, compliance, and employee experience in decision-making
AdaptabilityContinuous Learning: Adjusts to changing priorities and learns new systems and processes quickly
Culture Contribution: Promotes respect, inclusion, and a positive team environment

Working Conditions

Work is primarily performed in an office or hybrid environment
May require periods of sitting, computer use, and handling confidential information
Occasional deadlines may require prioritization across multiple tasks

This role is critical to ensuring a smooth, compliant, and employee-centered experience across the organization. The Employee Services Specialist combines strong administrative expertise with a service-oriented mindset, contributing to both operational excellence and a positive workplace culture.

The pay for this position is $34.00-$41.00 per hour and is DOE.

AP&T offers a generous benefits package including medical, dental, and vision coverage, plus a 401(k) with company match and employee stock ownership. Employees receive medical travel and medivac reimbursements, paid time off, paid holidays, and recognition programs. As a small, employee-owned utility, AP&T values and supports its teams across 40 Alaska communities.

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customer service jobs in craig ak

Employee Services Specialist

Director of Client Relationship Management (CRM)

Workforce Management Specialist

Insurance Service Agent - Ukrainian & Russian Speaker

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