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Lead IT Systems Engineer
eResources LLC —United States
- $90,000 - $95,000 a year
- Full-time
- Background check
- Computer Science
- System design
- Health insurance
- Dental insurance
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Lead IT Systems Engineer

eResources LLC -
United States

Quick Apply

Job Details

Full-time
$90,000 - $95,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Endpoint Security
Managing technical support teams
Network troubleshooting
Computer Science
IT user and group management
Data permissions
GPO
Managing teams in a customer support role
System design
Vulnerability Remediation
Microsoft Exchange
Windows
Endpoint Detection and Response (EDR)
System design for system development
Team development
Driver's License
Managing engineering teams
Professional development support
Patch management
Bachelor's degree
Email configuration (technical support)
Cloud service support
Azure AD
SaaS platforms
Mentoring
Design engineering
Server virtualization
macOS administration
Microsoft Teams
Leading team collaboration initiatives

Full Job Description

Lead IT Systems Engineer

ITonDemand, a division of Tectonic LLC, is seeking a seasoned Lead IT Systems Engineer to join and guide our Managed Services Support team. The ideal candidate brings over a decade of progressive experience in IT systems engineering and customer-focused technical service, having advanced through multiple roles - from frontline support to engineering leadership.

This position requires deep technical expertise, strong communication and leadership skills, and hands-on experience managing both systems and people. The Lead IT Systems Engineer will oversee a team of engineers and technicians, ensuring exceptional client service delivery, technical excellence, and continuous improvement across our managed environments.

The position is fully remote, with occasional travel to client sites (primarily located in FL, MI, TN, VA, and WA).

Key Responsibilities

Lead and mentor a team of systems engineers and technical support professionals, fostering a culture of accountability, collaboration, and professional growth
Oversee the design, implementation, and optimization of client IT infrastructures, ensuring stability, scalability, and security
Serve as the final escalation point for complex technical issues, guiding resolution and knowledge sharing across the team
Architect, administer, and migrate environments within Microsoft 365 and SharePoint Online, including permissions, integrations, and governance
Partner with leadership to define standards, procedures, and best practices across managed services
Drive process improvements in system monitoring, patch management, documentation, and automation
Collaborate with the Director of Engineering to develop team KPIs, track performance, and ensure alignment with organizational goals
Operate as a technical advisor and project lead for key client initiatives and technology roadmaps
Maintain up-to-date task management and service documentation within tracking systems

Required Technical Skills & Experience

10+ years of progressive IT experience, including at least 3 years in a leadership or team management capacity
Proven ability to develop and mentor technical teams, manage workloads, and guide professional development
Expert-level experience with Microsoft Windows Server and Desktop OS, Active Directory, Virtualization (Hyper-V/VMWare), and Group Policy
Strong SharePoint, Teams, Entra, Exchange Online and other Microsoft 365 application administration, including, site design, security, migrations, and automation with PowerShell or Power Automate
5+ years designing and troubleshooting complex network architectures (LAN//VLAN/WAN/VPN/Firewall/Routing)
5+ years in an MSP environment, supporting multiple clients and varied technical stacks
Familiarity with vulnerability reporting, management, and mitigation
Familiarity with endpoint detection and response
Familiarity with SaaS security
Strong analytical and problem-solving abilities, with an aptitude for explaining technical concepts to non-technical stakeholders
Exceptional interpersonal, written, and verbal communication skills

Preferred Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field
Microsoft certifications such as MCP, MCSA, or Microsoft 365/SharePoint Administrator
CompTIA or Apple certifications (A+, Network+, Security+, ACP)
Experience with Mac OS X integration in Windows-based networks
Experience developing and tracking engineering KPIs and SLAs

Other Requirements

Reliable transportation, valid driver’s license, and proof of insurance meeting state requirements
Willingness to travel occasionally for client onsite support or project implementation

Job Type: Full-time

Pay: $90,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Experience:

progressive IT: 10 years (Required)
complex network : 5 years (Required)
MSP environment: 5 years (Required)

License/Certification:

Microsoft Certifications (Required)

Work Location: Remote

Quick Apply

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Lead IT Systems Engineer

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