Job Description:
Foxboro DCS Sr. Customer Support Engineer
Foxboro,MA
For this U.S. based position, the expected compensation range is $86,400 - $129,600 per year, which includes base pay and short-term incentive.
The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.
What will you do?
Technical Support & Problem Resolution
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Provides expert technical support to customers, partners, and internal stakeholders across Foxboro hardware, software, and application platforms.
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Performs detailed root cause analysis using system diagnostics, customer data, and product behavior. Applies known solutions when available and collaborates with others to develop new or improved solutions when necessary.
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Responds to customer issues via phone, email, or web, ensuring timely and professional resolution.
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Supports SE‑approved System Integrators, Field Service, Project Operations, and other SE teams with technical guidance and troubleshooting.
Communication & Collaboration
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Utilizes clear and effective communication to build strong working relationships with customers and colleagues from diverse cultural and professional backgrounds.
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Uses appropriate tools, processes, and escalation procedures to ensure timely issue tracking and resolution.
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Communicates effectively across departments to achieve alignment on solutions and customer outcomes.
Product Development & Service Readiness
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Actively participates in new product planning activities and cross‑functional development teams.
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Provides service requirements to development teams, reviews technical documentation, and contributes to designs that improve product serviceability and readiness.
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May develop and deliver training programs for internal staff, service personnel, and customers.
Field Support & Travel
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Travel may be required on occasion to support customer needs, including onsite troubleshooting, complex issue resolution, data collection, system audits, and software upgrades.
Tools & Processes
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Uses available tools, diagnostics, and resources to resolve issues efficiently and professionally.
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Ensures alignment with internal quality, safety, and escalation procedures.
(External) English Qualifications:
What qualifications will make you successful?
Education:
Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.
Experience:
Minimum of 5 years of hands‑on experience in process control, including exposure to industrial automation, control systems, or distributed control environments.
Technical Skills:
Strong proficiency in programming, system troubleshooting, and technical customer support, with the ability to diagnose complex issues and deliver clear, effective solutions.
Let us learn about you! Apply today.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
