Top 1240 Trainer Jobs in Cresskill Nj

Customer Service Training & Quality Coordinator
Goodwill NYNJ —South Hackensack, NJ
- $24 an hour
- Full-time
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
1d
Senior Inspector Trainer
Kulite Semiconductor Products, Inc. —Leonia, NJ
- $50,000 - $80,000 a year
- Full-time
- High school diploma or GED
- Mentoring
- Manufacturing
- Health insurance
- Dental insurance
Head Football Athletic Trainer - Monroe University
Monroe University —New Rochelle, NY
- $75,000 - $80,000 a year
- Weekends as needed
- Background check
- Maintenance
- Mid-level
- Health insurance
- 401(k)
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Athletic Trainer - Monroe University
Monroe University —New Rochelle, NY
- $66,500 - $68,000 a year
- Weekends as needed
- Background check
- BLS Certification
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
BCBA Staff Trainer
Manhattan Behavioral Center —New York, NY
- $90,000 a year
- Full-time
- Management
- Mid-level
- Clinic
- Disability insurance
- Health insurance
Quick Apply
Personal Trainer
Healthplex Associates, Inc. —Bronx, NY
- $18 - $20 an hour
- Part-time
- Background check
- CPR Certification
- BLS Certification
Quick Apply
1d
Assistant Athletic Trainer
Monroe University —Bronx, NY
- $64,000 - $66,000 a year
- Weekends as needed
- Background check
- Physical & Rehabilitation Medicine
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Bilingual Sales/Bobarista Trainer
Boba Guru —Woodside, NY
- $4,000 - $6,500 a month
- Full-time
- Bilingual
- English
- Driver's License
- Health insurance
- Dental insurance
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Head Personal Trainer/ Head Fitness Coach -Small Group Training
GameChanger Fitness —Short Hills, NJ
- Up to $35 an hour
- Full-time
- CPR Certification
- Mid-level
- In-person
- Employee discount
- Professional development assistance
Quick Apply
Personal Trainer
Fit Inn LLC —Tarrytown, NY
- $45 - $70 an hour
- Part-time
- CPR Certification
- High school diploma or GED
- In-person
Quick Apply
CDL Program Trainer
NYC School Bus Umbrella Services —Jamaica, NY
- $60,000 - $70,000 a year
- Weekends as needed
- CDL B
- Background check
- Classroom
- Health insurance
- Dental insurance
Quick Apply
Software Engineer - AI Trainer
DataAnnotation —Jersey City, NJ
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
F45 Group Trainer
F45 Training Mount Kisco —Mount Kisco, NY
- $25 - $40 an hour
- Part-time
- CPR Certification
- Public speaking
- First Aid Certification
- Gym membership
- Flexible schedule
Quick Apply
Backend Software Engineer - AI Trainer
DataAnnotation —Englewood Cliffs, NJ
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Soccer Coach/Trainer
Vikings Futbol Club —Demarest, NJ
- $50 - $70 an hour
- Part-time
- High school diploma or GED
- Bachelor's degree
- US work authorization
- Flexible schedule
Quick Apply
Certified Personal Trainers (part-time)
JCC MetroWest —West Orange, NJ
- $15.92 - $42.00 an hour
- Part-time
- Background check
- CPR Certification
- Bachelor of Science
Quick Apply
3d
RN, Clinical Practice and Optimization Field Trainer
LiveOnNY —Long Island City, NY
- $110,000 - $165,000 a year
- Full-time
- Classroom
- Nursing
- RN License
- 403(b) matching
- Health insurance
Quick Apply
Personal Trainer/Fitness Instructor
Briarcliff Strength Club —Briarcliff Manor, NY
- $30 - $50 an hour
- Part-time
- Sales
- In-person
- Communication skills
Quick Apply
Part-time OSHA Authorized Outreach Trainer (with weekday availability) (MUST have OSHA 500 or 501)
New York Safety and Training, Inc. —Brooklyn, NY
- From $55 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Mid-level
Quick Apply
Personal Trainer / Group Fitness Coach
JNA Fitness —Montvale, NJ
- Up to $37 an hour
- Part-time
- CPR Certification
- In-person
- Communication skills
- Continuing education credits
- Health insurance
Quick Apply

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Customer Service Training & Quality Coordinator

Goodwill NYNJ -
South Hackensack, NJ

Quick Apply

Job Details

Full-time
$24 an hour
1 day ago

Qualifications

Customer communication
Customer returns handling
High school diploma or GED

Full Job Description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Customer Service Training & Quality Coordinator
Goodwill NYNJ | Remote | Full-Time
About the Role

Goodwill NYNJ's e-commerce operation sells thousands of secondhand items every month through ShopGoodwill, eBay, and a growing portfolio of online marketplaces. This remote role supports our onsite customer service team by making sure reps have the training, documentation, and quality oversight they need to deliver fast, accurate, and mission-aligned service.
You'll partner closely with the onsite Customer Service Supervisor: building training materials, answering reps' questions, reviewing tickets for quality and accuracy, and auditing online listings to catch errors before they affect customers. This is a role for someone who loves building systems, writing clear documentation, and helping a team get better every day — without needing to be in the building to do it.
What You'll Do

Customer Support & Case Resolution

Respond to all advanced customer inquiries across ShopGoodwill, eBay, and other platforms within platform-required timeframes, with a goal of same-business-day response
Manage return carrier claims, refund requests > $500, and disputes end-to-end — from acknowledgment through resolution — following established workflows
Communicate with customers in a clear, positive, and solution-focused tone at every touchpoint, even in difficult situations
Escalate complex or high-value cases appropriately while keeping the customer informed throughout
Ensure all cases are documented, tracked, and closed out completely in the applicable platform and internal systems
Document return reasons and identify internal person, processes, or systems responsible for return

Training & Enablement

Design, write, and maintain training materials, SOPs, and reference guides for the customer service team
Serve as the go-to resource for reps' day-to-day questions on policies, procedures, and platform requirements
Help onboard new customer service representatives and provide ongoing coaching as processes evolve, in coordination with the onsite supervisor
Update training content as platform policies change (eBay, ShopGoodwill, and others)

Ticket & Quality Oversight

Review customer service tickets for accuracy, tone, and adherence to established workflows
Identify recurring issues or coaching opportunities and share them with the onsite supervisor and management
Support the team on escalated or complex cases as needed
Track quality trends and flag risks to seller metrics (response rate, resolution rate, defect rate) before they become violations

Listings Accuracy & Support

Review online listings across ShopGoodwill, eBay, and other marketplaces for accuracy, completeness, and quality
Audit failed or flagged listings, identify root causes, and coordinate corrections with the production team
Flag listing trends that are driving customer inquiries or disputes

Documentation & Process Support

Create and maintain SOPs covering customer service and listings-related processes
Support management with day-to-day operational tasks as needed
Track and report on recurring issues, process gaps, and improvement opportunities based on listing and customer service ticket reviews
Participate in team meetings to share insights that reduce case volume and listing errors over time

What We're Looking For

2+ years of customer service experience, preferably in e-commerce, retail, or a marketplace environment; training or quality assurance experience a plus
Familiarity with eBay seller tools, ShopGoodwill, or similar resale platforms is a strong plus
Excellent written communication skills — able to write clear, well-organized training materials and SOPs
Strong organizational skills; able to manage multiple workstreams (training, tickets, listings, documentation) independently
Comfortable working remotely and collaborating closely with an onsite team and supervisor
Self-directed and proactive; comfortable spotting problems and proposing solutions without close supervision
High school diploma or equivalent required; associate or bachelor’s degree a plus

Why Goodwill NYNJ
Every item we sell online funds job training, placement services, and community programs that change lives across New York and New Jersey. When you keep the customer service team equipped and running smoothly — and catch listing errors before they reach a buyer — you're protecting revenue that goes directly back to mission. This role matters.
Goodwill NYNJ is an equal opportunity employer committed to creating an inclusive environment for all employees.
#IND3

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [email protected]. We are happy to assist and ensure you have an equal opportunity to apply.

Quick Apply

Refine Your Search

trainer jobs in cresskill nj

Customer Service Training & Quality Coordinator

Senior Inspector Trainer

Head Football Athletic Trainer - Monroe University

Athletic Trainer - Monroe University

BCBA Staff Trainer

Personal Trainer

Assistant Athletic Trainer

Bilingual Sales/Bobarista Trainer

Head Personal Trainer/ Head Fitness Coach -Small Group Training

Personal Trainer

CDL Program Trainer

Software Engineer - AI Trainer

F45 Group Trainer

Backend Software Engineer - AI Trainer

Soccer Coach/Trainer

Certified Personal Trainers (part-time)

RN, Clinical Practice and Optimization Field Trainer

Personal Trainer/Fitness Instructor

Part-time OSHA Authorized Outreach Trainer (with weekday availability) (MUST have OSHA 500 or 501)

Personal Trainer / Group Fitness Coach

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