Top 5 Call center manager Jobs in Cresson Tx

Call Center Manager
Serenity Mental Health Centers —Fort Worth, TX
- Pass drug screening
- HIPAA
- Criminal background check
- Paid holidays
- Health insurance
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Plumbing Call Center Manager
G.L. Hunt Foundation Repair —Fort Worth, TX
- $23 - $26 an hour
- Call employer
- Mid-level
- Electrical experience
- HVAC
- Paid holidays
- Health insurance
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Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Fort Worth, TX
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research
Manager, CT Imaging Services
JPS Health Network —Fort Worth, TX
- Full-time
- BLS Certification
- HIPAA
- Master's degree

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Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
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Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Columbus, OH
Certified Public Accountant (CPA) license. Proficiency with Microsoft Word, PowerPoint, OneNote, Teams, and other standard office productivity tools.
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call center manager jobs near cresson tx

Call Center Manager

Serenity Mental Health Centers -
Fort Worth, TX

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Referral program

Qualifications

Customer communication
Patient scheduling systems
Managing teams in a customer support role
Performance management strategy
Customer satisfaction tracking
HIPAA
Frontline customer support management
Crisis management (risk management strategy)
Team development
Patient experience leadership
Incident response (Crisis management methodologies)
Leading team collaboration initiatives
Operational excellence initiatives
Process improvement planning
Clinical confidentiality policies
Customer satisfaction improvement
Call center management
Team motivation (leadership skill)

Full Job Description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.

If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.

No Healthcare Experience? We’ve Got You.

We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest.

The Role: Call Center Manager | Fort Worth, TX

As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.

What You’ll Be Doing:

Supervise and coach call center team to deliver top-tier patient service
Improve call center metrics while ensuring quality patient interactions
Monitor and analyze call center performance data to drive continuous improvement
Create and maintain standard operating procedures for patient communication
Lead training initiatives on healthcare regulations and company policies
Collaborate with clinical teams to ensure seamless patient care coordination
Manage schedules to ensure coverage across all time zones
Handle escalated patient concerns with empathy and resolution focus
Ensure HIPAA compliance and patient confidentiality in all interactions

What You Need:

7+ years of call center management experience, healthcare setting strongly preferred
Solid working knowledge of Workforce Management systems and practices
Excellence in developing and motivating customer service teams
Data-driven approach to performance management and process improvement
Track record of improving customer satisfaction metrics and team performance
Crisis management experience and ability to handle sensitive situations
Experience with healthcare scheduling systems and EMR platforms a plus
Strong understanding of HIPAA regulations and healthcare compliance requirements

Why You’ll Love Working at Serenity:

Competitive pay based on experience
Luxe-level benefits: We cover 90% of medical, dental & vision
401(k) – because your future deserves self-care too
10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Employee Referral Program
Opportunity for advancement and professional development

Who We Are:

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Quick Apply

Refine Your Search

call center manager jobs in cresson tx

Call Center Manager

Plumbing Call Center Manager

Specialist Manager, Risk and Compliance Services (Personal Consultation)

Manager, CT Imaging Services

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