Summary:
Drives holistic base performance through cross-functional facilitation, data-driven problem solving and joint KPI ownership.
Oversees the local Service-Level Agreement (SLA) with the ground-handling provider; audits, verifies and escalates as needed.
Maintains regulatory and brand accountability for Allegiant before federal, state and airport authorities.
Champions a culture of continuous improvement, customer focus and employee engagement across both Allegiant and vendor teams.
Visa Sponsorship Available:
No
Minimum Requirements:
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education:
High School Diploma/GED
Certification Details:
Ground Security Coordinator (GSC)
Years of Experience:
Minimum of three (3) years' of airline operations experience, including two (2) years' of management experience preferred. Minimum of two (2) years' managing cross-functional operations preferred.
- Proven experience leading and developing management teams.
- Strong decision-making skills, with the ability to assess emergencies quickly and respond with sound judgment, flexibility, and composure.
- Must reside within 60 minutes of the assigned airport due to the nature of the role.
- Ability to thrive in high-pressure, fast-paced environments.
- Highly organized with the ability to manage multiple priorities effectively.
- Demonstrates a collaborative, team-oriented approach with a consistently positive attitude.
- Flexible availability, including nights, weekends, and holidays.
- Excellent planning, organizational, and time management skills.
- Committed to delivering exceptional customer service and maintaining a customer-first mindset.
- Willingness and ability to travel at least twice per year, or as needed, to support operational performance in other cities.
- Must obtain and maintain Ground Security Coordinator (GSC) certification.
- Proficiency in Microsoft Office applications.
- Must be able to attend and complete all required training programs.
Preferred Requirements:
- Bachelor's degree.
- Provision of personal information to the state may be required as part of the liquor license requirements for the company.
Job Duties:
- Lead base accountability for Allegiant, driving cross-functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams.
- Chair weekly performance reviews to monitor KPIs, resolve operational blockers, and address issues impacting on-time performance, baggage reliability, and safety management systems.
- Oversee local Service-Level Agreements (SLAs), auditing vendor compliance and initiating corrective actions when standards are not met.
- Represent Allegiant in all regulatory, governmental, and airport authority matters, including interactions with FAA, TSA, and city officials.
- Audit service provider training compliance through regular review of training records and monthly evaluations.
- Monitor vendor invoices for contract alignment, escalating discrepancies or billing issues as needed.
- Ensure effective ground support equipment (GSE) management and completion of required reporting.
- Align base team communications and station initiatives with corporate strategy.
- Serve as the primary escalation point for unresolved safety, service, or performance concerns.
- Coordinate cross-functional responses to irregular operations and support decision-making among base stakeholders.
- Address escalated customer complaints in partnership with Customer Relations and relevant departments.
- Foster continuous improvement and recognition through joint initiatives with Allegiant and vendor leadership.
- Support talent development for base personnel via coaching, feedback, and cross-functional exposure.
- Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate.
- Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
- As business demands, additional duties/tasks assigned as training and additional qualifications have been met.
Physical Requirements:
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
Essential Services Provider:
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement:
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
