Yard Boss
Crete, Nebraska
$55,000–$67,000 per year, plus an expected annual bonus opportunity of $3,000–$5,000
About Yard Boss
Yard Boss is a growing lawn care company serving customers throughout Lincoln, Omaha, and the surrounding communities. We have built our reputation by being knowledgeable, dependable, honest, and focused on providing an exceptional customer experience.
We are lawn care specialists, not generalists. Our team takes pride in doing things the right way, communicating clearly, solving problems, and following through for our customers.
As we continue to grow, we are looking for an experienced Office Manager who can lead our office operations, support our customers, and help move the company forward.
The Position
This is not a position where you simply delegate work from behind a desk.
Our Office Manager is a hands-on working manager who will regularly answer customer calls, process payments, manage accounts receivable, support sales, oversee office operations, and supervise one to two additional office team members.
You will also be part of the Yard Boss leadership team. You will work directly with the owner and other leaders to identify problems, improve systems, and help the company grow.
The right person for this position is a strong problem-solver who takes ownership. We are looking for someone who can identify an issue, find a solution, handle it, and provide an update rather than allowing every problem to land on someone else’s plate.
Primary Responsibilities
- Answer incoming customer calls and provide friendly, professional, five-star service
- Resolve customer questions, concerns, and service issues promptly
- Process customer payments and manage accounts receivable through our CRM
- Follow up on unpaid balances and maintain accurate customer account information
- Support inside sales, follow up with potential customers, and help the company achieve its sales goals
- Supervise, train, support, and hold additional office employees accountable
- Help review and screen applicants for open positions
- Assist with light human resources and employee administration
- Assist with accounts payable and maintain assigned financial and operational reports
- Learn and eventually take responsibility for processing payroll
- Maintain accurate customer information, notes, schedules, and workflows within the CRM
- Identify inefficiencies, recurring customer issues, and operational problems
- Develop practical solutions and help implement improved processes
- Keep the owner and leadership team informed without requiring them to manage routine issues
- Participate in leadership meetings and contribute ideas that help move the company forward
- Assist with occasional home shows or company events that may take place on a weekend
What Success Looks Like
Within the first six months, a successful Office Manager will:
- Consistently provide five-star customer service
- Resolve customer concerns quickly and professionally
- Take ownership of problems and follow them through to completion
- Reduce the number of routine issues that need to reach the owner
- Keep accounts receivable organized and current
- Improve follow-up with prospective and existing customers
- Help the office team become more organized, productive, and accountable
- Identify problems before they become larger issues
- Bring solutions and updates—not just problems—to the leadership team
- Help improve systems that support the company’s continued growth
Required Qualifications
- At least three years of office administration, customer service, office management, or related experience
- Experience managing or working extensively within a CRM
- Strong customer service and conflict-resolution skills
- Experience processing payments and managing customer accounts
- Strong written and verbal communication skills
- Excellent organization, time management, and follow-through
- Ability to manage frequent interruptions while continuing to prioritize important work
- Strong attention to detail and accuracy
- Ability to supervise, train, and support other office employees
- Ability to work independently and make sound decisions
- Comfortable using Microsoft Outlook, Word, and Excel
- Willingness to work from our Crete office Monday through Friday
Preferred Qualifications
Experience in a home-service company or another high-volume recurring-customer business is strongly preferred and will be a major factor in our hiring decision.
Candidates with the following experience may qualify toward the top of the salary range:
- Five or more years of relevant office management experience
- Previous leadership or supervisory experience
- Experience working for a lawn care, landscaping, HVAC, plumbing, pest control, construction, or other home-service company
- Experience managing a high volume of recurring customers
- Strong CRM administration and reporting experience
- Accounts receivable and accounts payable experience
- Payroll experience
- Inside-sales experience
- Experience improving office systems and processes
- Familiarity with QuickBooks Online
- Experience using AI tools to improve workflow and productivity
- Bilingual in English and Spanish
Compensation
- Base salary of $55,000–$67,000 per year
- Starting salary will be based on relevant experience, leadership ability, home-service experience, CRM knowledge, and overall qualifications
- Candidates who meet most or all preferred qualifications may start at or near the top of the range
- Eligible for performance bonuses based on company sales goals
- Expected annual bonus opportunity of approximately $3,000–$5,000, with the potential to earn more during exceptional company performance
Benefits
- Two weeks of paid vacation
- One week of paid sick leave
- Five paid holidays
- Paid time off begins accruing on the first day of employment and may be used after 60 days
- Health insurance reimbursement program planned, with assistance available to help employees evaluate and select coverage
- Year-round, full-time employment
- Monday through Friday schedule
- Opportunity to serve on the company leadership team
- Opportunity to grow with an expanding company
Schedule
This is a full-time, salaried position.
Normal hours:
Monday through Friday
7:30 a.m.–4:30 p.m.
Weekend work is generally not required, except for occasional home shows or special company events.
Location
This is an in-office position based at the Yard Boss headquarters in Crete, Nebraska.
This is not a remote or hybrid position.
Who Will Thrive in This Position
You may be a strong fit if you:
- Enjoy solving problems and taking ownership
- Stay calm and professional when customers are frustrated
- Believe team success is more important than individual credit
- Communicate openly and keep others informed
- Notice details that other people miss
- Can balance customer service, financial tasks, sales, and employee leadership
- Prefer to find a solution rather than explain why something cannot be done
- Want a meaningful role in a growing company
- Are comfortable being held accountable and holding others accountable
- Want your ideas and leadership to have a direct impact on the business
How to Apply
Please submit your résumé and briefly explain why your experience would make you a strong Office Manager for Yard Boss.
We are especially interested in hearing about your experience with:
- Home-service or recurring-customer businesses
- CRM systems
- Customer issue resolution
- Accounts receivable
- Inside sales
- Supervising or training office employees
- Improving systems or solving operational problems
Yard Boss is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.
Pay: $55,000.00 - $67,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Experience:
- Office: 3 years (Required)
Language:
Shift availability:
Ability to Commute:
- Crete, NE 68333 (Required)
Work Location: In person
