Top 3 Call center supervisor Jobs in Creve Coeur Mo

Call Center Manager (Greater St Louis, MO)
Maximus —St. Louis, MO
- $70,250 - $90,500 a year
- Bachelor's degree
- Continuous improvement
- Travel
- Paid holidays
- Disability insurance
PU&R Contact Center Operations and Transformation Manager
Deloitte —St. Louis, MO
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Sales and Office Manager
The Maids of St. Charles County —O'Fallon, MO
- $48,000 - $55,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
2d

Related jobs to explore

Based on your search for call center supervisor

Assistant General Manager - Distribution Operations
Confidential —St. Louis, MO
Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred. Recruit, train, coach, and develop supervisors and hourly associates.
From $100,000 a year
Quick Apply
Resale Operations & Processing Associate
The Resale Shop —St. Louis, MO
Provide donation receipts as needed and answer questions about acceptable items. Report any safety concerns or donation issues to a supervisor promptly.
$17 - $19 an hour
Quick Apply
2d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Collections Supervisor
State of Ohio - Attorney General —Columbus, OH
Works with Information Technology Services (ITS) to troubleshoot issues with business tools. In addition, an Internet search may be conducted of publicly…
$27 - $31 an hour
7d
Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
9d

Show more jobs in cities nearby

I want to receive the latest job alert for call center supervisor in creve coeur mo

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center supervisor jobs near creve coeur mo

Call Center Manager (Greater St Louis, MO)

Maximus -
St. Louis, MO

Apply Now

Job Details

$70,250 - $90,500 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Customer records maintenance
Staff supervision
Managing teams in a customer support role
Team leadership
Welfare eligibility determination
Client database systems
Medicaid health insurance
Medicaid regulations
Medicaid
Telephone systems
CRM system proficiency
Call center management
Financial assistance program guidance

Full Job Description

Essential Duties and Responsibilities:

Oversee the daily operations of a call center team to ensure performance metrics are met.
Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures.
Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
Monitor call center compliance with ISO standards as applicable.
Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
Responsible for identifying and resolving issues, problems, and concerns with employees.
Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
Provide direction to staff when complaints are escalated to management level.

Minimum Requirements

Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Must be willing and able to work onsite in greater St. Louis, MO.
Experience with a large-scale telephony system.
Experience in call center operations.
Experience working with Customer Relationship Management (CRM) systems, including tracking customer interactions, managing case information, and maintaining accurate records.
Experience supporting Medicaid enrollment processes, including assisting applicants, verifying eligibility information, and navigating Medicaid policies or systems.
Minimum two (2) years of call center management experience or five (5) years in any management role.

#LI-Onsite

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary
$70,250.00

Maximum Salary
$90,500.00

Apply Now

Refine Your Search

call center supervisor jobs in creve coeur mo

Call Center Manager (Greater St Louis, MO)

PU&R Contact Center Operations and Transformation Manager

Sales and Office Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for call center supervisor in creve coeur mo

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected