Top 150 Customer service representative Jobs in Cross Plains Tn

Customer Service Representative
RKW - North America —Franklin, KY
- $45,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Data analysis skills
Customer Service Representative
ASSOCIATED PACKAGING INCORPORATED —Gallatin, TN
- $21 - $25 an hour
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Circle K —Cross Plains, TN
- Overnight shift
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
7d
Bilingual WAH - TENNESSEE ONLY - Call Center Representative
InfoCision Management Corp. —Tennessee
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Customer Service Representative
Guthrie's Ace Hardware —Goodlettsville, TN
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid training
- Paid holidays
Customer Service Specialist
German American Bank —Franklin, KY
- Bilingual
- Office
- Entry level
- Paid parental leave
- Employee stock purchase plan
5d
Lead Customer Service Representative
Mr. Rooter of Hendersonville —Hendersonville, TN
- $20 - $25 an hour
- Full-time
- Mid-level
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative / Store Clerk
Blevins Inc —Nashville, TN
- $22 - $24 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Profit sharing
- Paid holidays
Quick Apply
Pharmacy Customer Service Associate
Walgreens —White House, TN
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
13d
Customer Service Associate I
Dollar Tree —White House, TN
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
U-Haul —Hendersonville, TN
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
8d
Customer Support Specialist
North American Composites —Nashville, TN
- $24 - $27 an hour
- Full-time
- Oracle
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Front Desk Receptionist/Customer Service Coordinator
Tennessee Grasslands LLC —Gallatin, TN
- $17 - $19 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
- Flexible schedule
Quick Apply
Customer Service Representative
Motion Industries (MOT) —Nashville, TN
- Part-time
- Sales
- Computer literacy
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative #8000
FiveStar —Portland, TN
- $14.12 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Customer Service Representative #4500
FiveStar —Franklin, KY
- $14.12 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
SHFP Application - SERVICE
Superhero Fire Protection LLC —Nashville, TN
- Microsoft Outlook
- Writing skills
- Mid-level
Customer Service Representative - State Farm Agent Team Member
Joshua Brandt - State Farm Agent —Goodlettsville, TN
- $50,000 - $75,000 a year
- Full-time
- Office
- Children
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Marilee Thomson - State Farm Agent —Gallatin, TN
- $15 - $22 an hour
- Part-time
- Office
- Communication skills
- Entry level
- Opportunities for advancement
- Flexible schedule
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Andrew Felder - State Farm Agent —Goodlettsville, TN
- $40,000 - $60,000 a year
- Full-time
- Communication skills
- Marketing
- Entry level
- 401(k)
- Paid time off
Quick Apply

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Customer Service Representative

RKW - North America -
Franklin, KY

Apply Now

Job Details

Full-time
$45,000 - $50,000 a year

Qualifications

Microsoft Outlook
Managing teams in a customer support role
Data analysis skills
English
Manufacturing facility experience
Desktop applications
Managing projects
Manufacturing company experience
Technical Proficiency

Full Job Description

Coordinate Customer Service Team.

Supports the company’s customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance. Serves as liaisons between the company and its customers, working with sales and accounts receivable teams to drive repeat customers and help meet profitability goals.

Provide Direct Customer Support

Responds directly to customers who need assistance. Answer phone calls or emails from customers to provide quick resolution of issues and questions or may provide assistance to a team member

Review and Resolve Escalations

If a customer service member is unable to resolve a customer’s question or complaint, the customer service team lead will assist. The team lead will help identify a solution to the customer’s query or directs them to another department that can provide assistance. Managing escalations requires significant customer service skills and diplomacy to ensure that the customer is satisfied.

Evaluate Team Members

The lead CSR will conduct periodic reviews and evaluations of team members. Team leads monitor employee performance and note areas for improvement, often using an employee evaluation then meeting directly with the team member to discuss their performance. A customer service team lead may also make recommendations to HR department if an employee is consistently not meeting expectations.

Support Process Improvement

Lead the team to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes. Gather data related to customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved.

Train New Hires

The customer service team lead will train new hires in their department. Must be able to work closely with new team members to instruct them on company policies and best practices for resolving customer calls. Additionally, customer service team leads monitor new team members’ activities and performance during the first few weeks of training and onboarding to determine where further training is needed.

This position is the primary customer contact for all questions, concerns and issues. Through working with all the functional areas of the company, this position ensures that all customer requirements are met, or exceeded, while meeting the Company’ goals and objectives. CSR is responsible for ensuring customer orders are processed accurately and in a timely manner, as well as monitoring customer order patterns and service levels, taking action to implement improvement as needed. This team play will partner with Sales and other functional entities throughout the Company in order to foster and grow relationships with key accounts.

Provides effective and timely customer service to external customers and actively works with sales, quality and the technical department to achieve and maintain a positive customer relationship.
Receives, interprets, processes and revises orders in an accurate and timely manner
Works closely with scheduling department to track orders and updates customers on their status.
Coordinates with shipping department to ensure orders are shipped based on order confirmation date.
Promptly addresses customer concerns or investigates any issues and/or ensures they are routed to the appropriate department for action.
Assist accounting department with invoicing customers, ensuring that it completed in timely and accurate manner.
Creates, maintains and updates customer price sheets as requested by Sales and Marketing Manager.
Completes any special projects as assigned by the VP of Sales and Marketing.
Employees must adhere to and support all policies and procedures as they relate to Food Safety.
Employees have a role in supporting, monitoring, and improving the Food Safety Management System.
Adhere and enforce to all Company and departmental policies/procedures
Perform all assignments in conformance to all safety and health requirements
Assure all work areas and equipment are maintained in a clean and orderly condition
Perform other related duties as required or directed

Job Qualifications

(Minimum requirements representative of those that must be met to successfully perform the essential functions of this job.)

Bachelor’s degree preferred
Min of 5 years of customer service experience
High proficiency level with MS Office applications
Previous CS experience in manufacturing

English a must, Speaking German would be ideal
People Management
Project Management
International Mobility
Reliability
Ethics
Excel, MS Office
Problem Solving/Analysis
Customer Focus
Knowledge of products
Knowledge of company procedures relating to customer service
Ability to multi-task and set priorities
Regularly required to sit, stand, walk, reach, bend and move about the facility
Ability to lift up to 40 pounds occasionally
Strong organizational skills and detailed oriented
Strong written and oral communication skills and the ability to interact with all personnel
Be able to work independently and as a member of a team
Attention to detail required
Results oriented, multi-tasking, and be able to respond to urgent needs and meeting deadlines
Teamwork is essential to this position. CSR must at all times exercise excellent interpersonal behavior in order to produce the highest level of customer satisfaction. This applies to both employees (internal) and external customers
Proficient computer and MS Office skills (incl. Excel, Word, Outlook) required
Must be able to perform all duties in a safe and effective manner

Apply Now

Refine Your Search

customer service representative jobs in cross plains tn

Customer Service Representative

Customer Service Representative

Customer Service Representative

Bilingual WAH - TENNESSEE ONLY - Call Center Representative

Customer Service Representative

Customer Service Specialist

Lead Customer Service Representative

Customer Service Representative / Store Clerk

Pharmacy Customer Service Associate

Customer Service Associate I

Customer Service Representative

Customer Support Specialist

Front Desk Receptionist/Customer Service Coordinator

Customer Service Representative

Customer Service Representative #8000

Customer Service Representative #4500

SHFP Application - SERVICE

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

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