Top 91 Call center representative Jobs in Crowley, Tx

Patient Access Representative/Front Office
The Center for Cancer and Blood Disorders —Fort Worth, TX
- Full-time
- Bilingual
- Background check
- Private practice
- Free parking
- Health insurance
Quick Apply
1d
Call Center Representative
Cook Children's Health Care System —Fort Worth, TX
- Overtime
- Spanish
- Computer literacy
- Writing skills
Quick Apply
Full Time Call Center Representative - work hybrid
TRANZACT —Fort Worth, TX
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
10d
Service Excellence Representative
Precision Monitoring —Burleson, TX
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Claims Representative (remote)
Dragonfly Health —Arlington, TX
- From $22 an hour
- 12 hour shift
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
SERVICE EXCELLENCE REPRESENTATIVE
Precision Monitoring LLC —Burleson, TX
- $19 - $25 an hour
- 8 hour shift
- HIPAA
- Mid-level
- 3 years
Quick Apply
Call Center Member Support - Full-Time
EECU —Fort Worth, TX
- Full-time
- Hybrid work
- Bilingual
- High school diploma or GED
- US work authorization
Quick Apply
Customer Service Representative (Fort Worth)
Texas Workforce Commission —Fort Worth, TX
- $3,127.54 a month
- Online Application
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- 401(k)
13d
Call Center Representative
Perdue, Brandon, Fielder, Collins and Mott L.L.P. —Arlington, TX
- $16 an hour
- Full-time
- Research
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Call Center Representative
MAP —North Richland Hills, TX
- From $17 an hour
- Part-time
- Computer literacy
- No experience needed
- English
Quick Apply
21h
Call Center Representative NRH
MAP —North Richland Hills, TX
- From $17 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative/Call Center
SuiteMate Staffing Solutions —Arlington, TX
- $17 an hour
- PRN
- Mid-level
- 2 years
- Communication skills
- Flexible schedule
Quick Apply
Retail Support Specialist
DSI —Mansfield, TX
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Contact Center Representative
Tri-County Electric Cooperative —Azle, TX
- Full-time
- Bilingual
- Ability to walk for extended periods
- High school diploma or GED
Quick Apply
Customer Service Representative
AirCo Air Conditioning —Fort Worth, TX
- Overtime
- Spanish
- Computer literacy
- English
Quick Apply
Consumer Investments Money Movement Service Representative - Fort Worth / Dallas
Bank of America —Fort Worth, TX
- Full-time
- Research
- Office
- Financial services
Client Relationship Specialist I
First Command Financial Services, Inc. —Fort Worth, TX
- Hybrid work
- Research
- Administrative experience
- High school diploma or GED
8h
Technical Support Center Analyst
First Command Financial Services, Inc. —Fort Worth, TX
- On call
- Hybrid work
- Mid-level
- Windows
- 3 years
Customer Support Representative
National HME, Inc. —Richland Hills, TX
- $16 - $17 an hour
- Weekends as needed
- HIPAA
- Ability to lift 50 pounds
- Computer skills
Quick Apply
Customer Service Lead
Serenity Mental Health Centers —Arlington, TX
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply

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Patient Access Representative/Front Office

The Center for Cancer and Blood Disorders -
Fort Worth, TX

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

We want you to join our team! The Center for Cancer and Blood Disorders has more than 60 cancer specialists and 400 healthcare professionals representing many different areas of medical and administrative services across 22 locations throughout North Texas.

JOB DESCRIPTION:

Under the general direction of the Patient Access Manager, the Patient Access Representative is responsible for performing a variety of administrative duties for the providers and staff of “The Center”. This may include, but not limited to, technical support for on-line assistance, answering general questions about services “The Center” provides, forwarding messages to triage, routing calls to physician offices for scheduling assistance and escalating complaints to the appropriate supervisor for assistance. Responds positively to change and demonstrates the ability to be flexible in the work environment, including changes in job functions, patient volumes, and working hours. Takes on the initiative to learn new skills and is willing to participate and share expertise. Performs daily activities of assigned patient access areas, call center operations, front-desk check-in and co-pay collection activities.

● Performs all required patient check-in duties; verifying demographic and financial information while maintaining HIPAA at all times

● Collects co-pays and deductibles as required and provides support services to patients and medical staff upon request

● Responds to and resolves routine inquiries, complaints and concerns through inbound phone calls and or other electronic requests.

● Ensures a positive and exemplary experience with all customers of “The Center” by focusing on customer satisfaction and resolution.

● Provide accurate, valid and complete information to customers of “The Center” by using the right methodologies and tools provided

● Ability to identify emergency situations and remaining calm; providing a professional demeanor at all times

● Quickly escalate priority issues to the appropriate clinical personnel or Patient Access Manager, providing pertinent information based on facts and not emotions.

● Ability to document all customer phone interactions accurately to ensure optimal services and outcomes.

● Requests patient medical records upon request; obtaining the proper authorizations

● Maintains files, generates daily payment reports and verifies cash drawer against report.

● Answers incoming patient phone calls, takes messages, and directs escalated calls to the Patient Access Manager

● Other duties as assigned

● Demonstrates an in-depth understanding of standard workflows related to the front desk check-in process and phone operations systems

Customer Service:

· Ensure a high level of customer service in interactions with patients and their families, physicians, staff and vendors by phone and in person

● Demonstrates a genuine interest in helping our patients, providers, and other employees by using excellent communication (verbal/non-verbal) skills, being polite, friendly, patient, and calm under extreme pressure.

● Maintain composure when dealing with emergency situations and responding professionally.

● Effectively communicates with clinical areas and other departments to resolve issues that impact patient care and immediately escalating issues that cannot be resolved to the Patient Access Supervisor and/or Patient Access Manager.

● Acts as a team player.

Quality Assurance

● Maintains a high level of productivity and accuracy for work performed based on departmental standards. Maintains a thorough knowledge of policies, procedures, and standard work ethic within the department to successfully perform duties on a day-to-day basis.

Education, experience and skills required for consideration:

● High School Diploma or equivalent

● At least 1 year front office experience in a clinic or hospital setting preferred

● Medical terminology and electronic medical record experience is preferred.

● Ability to demonstrate competencies such as communication, customer service, initiative, professionalism, stewardship, and teamwork required.

● Previous experience in a fast-paced call center preferred

● Responds positively and remains flexible to a changing work environment

● Adjusts well to changes in job functions, patient volumes, and work hours based on clinic needs

● Maintains commitment to our extraordinary patient care standards and guidelines

● Bilingual preferred

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Free parking
Health insurance
Life insurance
Paid time off
Vision insurance

Medical Specialty:

Hematology
Oncology

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in crowley, tx

Patient Access Representative/Front Office

Call Center Representative

Full Time Call Center Representative - work hybrid

Service Excellence Representative

Pharmacy Claims Representative (remote)

SERVICE EXCELLENCE REPRESENTATIVE

Call Center Member Support - Full-Time

Customer Service Representative (Fort Worth)

Call Center Representative

Call Center Representative

Call Center Representative NRH

Customer Service Representative/Call Center

Retail Support Specialist

Contact Center Representative

Customer Service Representative

Consumer Investments Money Movement Service Representative - Fort Worth / Dallas

Client Relationship Specialist I

Technical Support Center Analyst

Customer Support Representative

Customer Service Lead

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