Top 23 Senior customer service representative Jobs in Croydon, Pa

Manager of Client Services - Home Care
Confidential —Willow Grove, PA
- From $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply
Senior Customer Service Representative
MSI —Hatboro, PA
- $22 - $24 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
5d
Senior Customer Operations Supervisor (Billing Operations)
PSEG —Bordentown, NJ
- $93,600 - $148,200 a year
- Hybrid work
- Microsoft Outlook
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Client Services Manager
Visiting Angels Greater Philadelphia —Jenkintown, PA
- Full-time
- Mid-level
- Office
- Team management
- 401(k)
- Paid time off
Quick Apply
Senior Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Philadelphia, PA
- $22 - $25 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
Senior Customer Service Representative
M S International, Inc —Hatboro, PA
- $22 - $24 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
11d
Sr. Call Center Service Assoc
Horizon Blue Cross Blue Shield of New Jersey —Hopewell, NJ
- $52,787 - $70,172 a year
- Full-time
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Customer Service Representative - Mid shift
Always Best Care Senior Services - Philly, Lower Bucks & Delaware Counties, and Main Line Area —Philadelphia, PA
- Full-time
- Research
- Mid-level
- High school diploma or GED
Inside Sales Representative/ Customer Service
IMPACTFUL SENIOR HOME CARE —Philadelphia, PA
- $45,000 - $80,000 a year
- Full-time
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Life insurance
Quick Apply
Senior Retirement Service Consultant
Ascensus —Dresher, PA
- $60,000 - $80,000 a year
- Extended hours
- Microsoft Excel
- Research
- Analysis skills
- Health insurance
- Dental insurance
Senior Associate - Client Success
Baker Tilly Advisory Group, LP —Philadelphia, PA
- $83,820 - $127,120 a year
- Full-time
- Oracle
- Research
- Mid-level
Quick Apply
Client Services Director
Visiting Angels Greater Philadelphia —Jenkintown, PA
- Weekends as needed
- Office
- Bachelor's degree
- Mentoring
Quick Apply
Manager / Senior Manager, Client Services
True North Insights —Philadelphia, PA
- $86,000 - $151,000 a year
- Bachelor's degree
- Mentoring
- US work authorization
- Paid holidays
- Health insurance
SENIOR CUSTOMER SERVICE ASSOCIATE
Goodwill Industries of Southern New Jersey and Phi —Voorhees, NJ
- $18 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
- AD&D insurance
- Disability insurance
4d
Senior Manager, Client & Strategic Solutions
US Health Connect —Fort Washington, PA
- Extended hours
- Hybrid work
- Bachelor of Science
- Office
- Microsoft Office
Quick Apply
Director, Client Services
Inizio Engage XD —Philadelphia, PA
- Hybrid work
- 8 years
- Mentoring
- In-person
- Health insurance
- 401(k)
12d
Senior Client Service Associate
Cerity Partners —West Conshohocken, PA
- $70,000 - $85,000 a year
- Email
- 5 years
- Office
- Bachelor's degree
- Commuter assistance
- Dental insurance
7d
Senior Account Analyst
Marsh McLennan Agency —Conshohocken, PA
- $74,725 - $110,000 a year
- Full-time
- Hybrid work
- 6 years
- Data analysis skills
- Mid-level
- Health insurance
- 401(k)
3d
Senior Alternative Models Operations Manager
Novo Nordisk —Plainsboro, NJ
- $120,000 - $222,500 a year
- Office
- Windows
- 3 years
- Disability insurance
- Health insurance
11d
Client Success Manager / Sr Living / Long-Term Care Pharmacy
PharMerica —Philadelphia, PA
- Full-time
- Writing skills
- Mid-level
- 3 years
- Disability insurance
- Health insurance

I want to receive the latest job alert for senior customer service representative in croydon, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near croydon, pa

Operations Supervisor jobs in Bordentown, NJ

Customer Success Manager jobs in Philadelphia, PA

Call Center Representative jobs in Hopewell, NJ

Customer Service Representative jobs in Philadelphia, PA

Director Of Client Services jobs in Philadelphia, PA

Client Success Manager jobs in Philadelphia, PA

Senior Customer Service Representative jobs in Philadelphia, PA

Senior Account Analyst jobs in Fort Lauderdale, FL

Senior Graphic Designer jobs in Remote

Senior Account Analyst jobs in Nashville, TN

Remote Account Executive jobs in Chicago, IL

Senior Account Analyst jobs in Dallas, TX

Accounts Receivable Analyst jobs in New York, NY

Senior Account Analyst jobs in Newark, NJ

Client Services Manager jobs in Honolulu, HI

Client Services Manager jobs in Miami, FL

Student Disability Services Coordinator jobs in Connecticut

Client Services Manager jobs in Scottsdale, AZ

Youth Services jobs in Memphis, TN

Nyc Health & Hospital Client Navigator jobs in New York, NY

Manager of Client Services - Home Care

Confidential
Willow Grove, PA

Quick Apply

Job Details

Full-time
From $75,000 a year

Benefits

401(k)
Paid time off

Qualifications

Computer operation
Confidential information handling
Team leadership
Employee relationship building
High school diploma or GED
Driver's License
Bachelor's degree
Desktop applications
Productivity software
Medical terminology

Full Job Description

Manager of Client Services – Home Care

Full-Time | Exempt

Join Our Team!

Are you an experienced leader who thrives in a fast-paced home care environment? Do you enjoy building strong relationships with clients, supporting caregivers, and leading high-performing teams?

We are a well renowned home care and wellness company seeking a Manager of Client Services to oversee our scheduling operations, client care coordination, and caregiver management. This leadership role is essential to ensuring exceptional service delivery, regulatory compliance, and operational excellence while making a meaningful impact in the lives of seniors and adults who wish to remain safely at home.

If you're passionate about healthcare, leadership, and providing outstanding customer service, we'd love to hear from you.

Position Summary

The Manager of Client Services is responsible for overseeing all aspects of client care coordination, caregiver management, scheduling operations, and service delivery. This position leads the Scheduling and On-Call teams to ensure clients receive exceptional care while supporting caregiver satisfaction and maintaining operational efficiency.

Working closely with the RN Supervisor, Community Outreach Coordinator, and Owner, this role ensures compliance with state regulations, company policies, and quality standards while helping achieve business performance goals.

Responsibilities of the Manager of Client Services:

Leadership & Team Management

Lead, coach, mentor, and develop Scheduling Coordinators and On-Call team members.
Conduct performance evaluations and provide ongoing coaching and training.
Develop employee retention strategies and promote a positive, collaborative workplace culture.
Redeploy staff as needed to best meet operational demands.

Client & Caregiver Relations

Serve as the primary point of contact for client and caregiver concerns.
Build and maintain positive relationships with clients, families, caregivers, and referral partners.
Resolve service concerns promptly and professionally.
Ensure all client care standards are consistently met.

Operations Management

Oversee daily scheduling, staffing, and service delivery.
Monitor staffing levels to maximize efficiency and client satisfaction.
Ensure company policies and procedures are consistently followed.
Coordinate contractual services as needed.

Compliance & Quality Assurance

Ensure compliance with all applicable state regulations and company policies.
Respond appropriately to complaints and implement corrective action plans.
Maintain department policies and procedures, coordinating updates with Human Resources.
Monitor key performance indicators and implement continuous improvement initiatives.

Communication & Decision Making

Clearly communicate expectations, goals, and operational updates to staff.
Keep ownership informed of departmental performance, challenges, and successes.
Make timely, informed decisions while balancing client needs and business objectives.
Communicate important client updates with appropriate team members.

Qualifications Required for the Manager of Client Services

High school diploma or equivalent.
Minimum of 2 years of management or operations leadership experience.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Working knowledge of Microsoft Office and other computer applications.
Knowledge of medical terminology.
Ability to maintain confidentiality and exercise sound judgment.

Qualifications Preferred for the Manager of Client Services

Home care, healthcare, or senior care management experience.
Experience managing scheduling teams.
Knowledge of state home care regulations.
Experience with WellSky or similar scheduling and billing software.

An ideal candidate for the Manager of Client Services is:

A confident and supportive leader
Customer service focused
Highly organized and detail oriented
Calm under pressure
An excellent communicator
Solutions-driven with strong decision-making skills
Passionate about improving the lives of clients and supporting caregivers

Physical Requirements

Prolonged periods of sitting and computer work.
Occasional local travel for client visits and community outreach.
Ability to lift up to 20 pounds occasionally.

Work Environment

This position is primarily office-based with frequent interaction with caregivers, clients, and office staff. The environment is fast-paced, collaborative, and focused on delivering exceptional home care services.

Why Join Our Team?

We are committed to providing exceptional care while creating a positive workplace where employees are valued, supported, and empowered to grow. If you're looking for an opportunity to make a meaningful difference while leading an outstanding team, we'd love to meet you.

Pay: From $75,000.00 per year

Benefits:

401(k)
Paid time off

Application Question(s):

Do you have experience in home care operations, scheduling practices, and compliance requirements?
Do you have experience managing employees (leading, coaching, training, developing)? How many?

Education:

Bachelor's (Preferred)

Experience:

Business or Operations Management: 2 years (Required)
Home Care and/or Healthcare: 2 years (Preferred)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior customer service representative jobs in croydon, pa

Manager of Client Services - Home Care

Senior Customer Service Representative

Senior Customer Operations Supervisor (Billing Operations)

Client Services Manager

Senior Customer Service Representative

Senior Customer Service Representative

Sr. Call Center Service Assoc

Customer Service Representative - Mid shift

Inside Sales Representative/ Customer Service

Senior Retirement Service Consultant

Senior Associate - Client Success

Client Services Director

Manager / Senior Manager, Client Services

SENIOR CUSTOMER SERVICE ASSOCIATE

Senior Manager, Client & Strategic Solutions

Director, Client Services

Senior Client Service Associate

Senior Account Analyst

Senior Alternative Models Operations Manager

Client Success Manager / Sr Living / Long-Term Care Pharmacy

I want to receive the latest job alert for senior customer service representative in croydon, pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected