POSITION SUMMARY
Resident Care Coordinator (RCC) is responsible for providing overall leadership and management of the Senior Living Community to which they are assigned. Responsibilities include but are not limited to participating in the evaluation of and service planning for residents, leading the care manager team in the provision of high quality, safe care to residents, collaborating with the Administrator (Admin) when residents require care that is clinical in nature, and creating staffing and scheduling plans for the care manager team.
Essential Duties
As a part of the Dogwood Village of OC team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed below:
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Plans, organizes, develops, and leads the overall operation of the Dogwood Senior Living Community in accordance with federal, state/provincial, local laws and Dogwood standards, guidelines, and policies.
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Participates in resident evaluations and contributes to the development of resident Service Plans (SP).
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Maintains appropriate staffing levels and creates daily assignments based on the resident evaluations and assigned levels of care.
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Schedules and leads the move-in meeting with the new resident and family to discuss the resident care needs and preferences and the proposed Service Plan; coordinates with the Resident Care Director when there are clinical care and training needs.
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Recognizes changes in resident condition, takes appropriate action including making appropriate notifications.
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Appropriately accesses, uses, and documents actions in Dogwood systems including, but not limited to the electronic health record, iCIMS, new resident portal, OnShift, etc.
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Participates in the community's weekly Interdisciplinary Team (IDT) meeting to review and discuss selected residents and any changes in care needs or Service Plan interventions.
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Partners with the Activities & Volunteer Director when activities are scheduled in the neighborhood to assure resident participation. Facilitates care manager involvement in activities as staffing allows.
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Partners with the Dining Services Director (DSD) when special events are planned for residents. Monitors the resident dining experience.
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Engages in strong proactive communication with families on a monthly basis, at a minimum, to provide information on changes in condition or updates on the residents life in the community.
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Communicates with physicians and all support services as appropriate.
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Responsible for developing resident schedules for bathing, laundry, and housekeeping services.
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Conducts monthly Care Meetings.
Quality Assurance and Regulatory Compliance
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Follows all federal, state/provincial, and local laws and regulations and Dogwood standards as they pertain to resident care and services.
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Strives for excellence in quality care and service delivery, participates in the community QAPI meetings and Performance Improvement Plan committees as required.
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Follows all approved plans of correction to assure ongoing regulatory compliance.
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Maintains a thorough knowledge of current and evolving state laws and regulations, policies and procedures related to resident care and community operations and ensures compliance.
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Partners with leadership team to ensure community is in compliance with OSHA requirements.
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Assists in the leadership and promotion of all Dogwood policies and programs related to resident care, quality, safety, and risk management.
Financial Management
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Explains and discusses the value of Dogwood products and services for our residents, families, team members and targeted referral sources.
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Assists the Administrator (Admin) in completing the annual community budget, as needed.
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Understands and manages the department budget to include labor and other expenses and can discuss its impact on the overall community budget. Reviews monthly financial information and implements plans of action for deficiencies.
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Processes and submits monthly expenses and budget data timely per Dogwood Village of OC policies and internal business controls.
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Coordinates with the community team to achieve maximum staff economies and cross training when appropriate.
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Understands the internal cost associated with resident care programs (e.g., care levels, medication program, continence products.
Training, Leadership and Team Member Development
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Performs overall management of the department, including but not limited to, recruiting, hiring, training, coaching and performance improvement.
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Provides training to care manager staff related to their job responsibilities and resident activities of daily living.
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Partners in the delivery of onboarding, and annual training, as needed.
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Achieves stated Team Member Engagement goals and actively leads in engagement improvement initiatives as needed.
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Completes team member staffing and scheduling according to operational and budgetary guidelines.
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Reviews timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
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Conducts timely performance appraisals with meaningful conversations.
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Holds team accountable and corrects actions when necessary and documents conversations and actions taken.
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Attends regular community meetings including, but not limited to, Stand Up, Cross Over, Department Head, Town Hall, QAPI, IDT, and others as required by the Administrator.
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Keeps abreast of professional developments in the field by reading, attending conferences and training.
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Maintains compliance in assigned required training as applicable to this role to ensure that Dogwood Village of OC standards are always met.
QUALIFICATIONS
Education/Certifications:
Bachelors or equivalent degree in Social Work or related field from an approved secondary institution.
Must be Social Worker in good standing and meet all applicable federal and state certification requirements or in training to satisfactorily complete the requirements to become a Social Worker.
Experience:
Skills:
Ability to react calmly and professionally in complex or difficult situations.
Ability to prioritize tasks, make decisions, delegate duties, and manage multiple objectives, projects, and deadlines while maintaining a professional demeanor.
Ability to communicate clearly and effectively, both verbally and in writing, with residents/patients, staff, family members, vendors, suppliers, and other contacts, both inside and outside the facility.
Must exhibit patience and a positive attitude towards the elderly population and a desire to provide a service to the community.
PHYSICAL DEMANDS AND REQUIREMENTS
Ability to stand, walk, sit, stoop, bend, and reach for extended periods.
Ability to lift up to 20 pounds constantly (up to 100% of the time spent in performance of duties).
Ability to determine by visual inspection and by smell if a hazardous condition exists.
DISCLAIMER
The above listing is a brief summary of the nature and scope of duties and is not intended to be a comprehensive listing of all tasks and responsibilities of the position described. The Facility Administration reserves the right to add, change, delete, or otherwise modify this description, including Essential Functions, at its sole discretion without further permission or authority required.
