Top 5439 Service delivery manager Jobs in Culver City Ca

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Client Success Manager
GoodSkin Clinics —Los Angeles, CA
- From $100,000 a year
- Part-time
- Background check
- Hospitality
- Google Workspace
- Paid holidays
- Health insurance
Quick Apply
Talent Acquisition Manager
Spectra360.com —Long Beach, CA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Mentoring
- Dental insurance
- 401(k)
Quick Apply
11d
Security Training Manager - South Bay
Blackstone Consulting, Inc —Harbor City, CA
- $36.46 an hour
- Part-time
- Customer service
- 5 years
- Research
Quick Apply
12d
Senior Regional Vice President, Training & Development
Easter Seals Southern California, Inc. —Torrance, CA
- From $133,000 a year
- Full-time
- Up to 50% travel
- Physical & Rehabilitation Medicine
- 8 years
Manager, People (People Transition Services)
WelbeHealth —Los Angeles, CA
- $109,240.54 - $144,197.50 a year
- Full-time
- Remote
- Background check
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
4d
Director, Global Program Management - Production Solutions
Netflix —Los Angeles, CA
- $365,000 - $775,000 a year
- Conflict management
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Program Manager, Netflix House
Netflix —Los Angeles, CA
- $220,000 - $352,000 a year
- System design
- Senior level
- Paid holidays
- Health insurance
Vice President, Operations - Remote
Tia —Los Angeles, CA
- $250,000 - $300,000 a year
- SQL
- Clinic
- Ob/Gyn
- Travel reimbursement
- Health insurance
Quick Apply
Creative Project Manager
Softline Solutions —Glendale, CA
- $110,000 - $145,000 a year
- Full-time
- Mid-level
- 3 years
- Leadership
Quick Apply
Operations Manager 2, Multi-Service
Sodexo —Culver City, CA
- $103,445 - $133,870 a year
- Full-time
- Hospitality
- Customer service
- Mid-level
- Paid holidays
- Health insurance
12d
Manager, Client Services
Sony Pictures Entertainment Inc. —Culver City, CA
- $92,000 - $97,000 a year
- Full-time
- Hybrid work
- Sales
- Bachelor of Science
- Research
Chief of Staff
mRelief —Los Angeles, CA
- $140,000 a year
- Full-time
- Remote
- Children
- Senior level
- Health insurance
- Dental insurance
Quick Apply
13d
Personal Assistant
Music Manager —Marina del Rey, CA
- $22 - $25 an hour
- Part-time
- Clean driving record
- Research
- Driver's License
- Flexible schedule
Quick Apply
13d
Senior Manager, Learning & Development (Dual Brand: Applebee’s | IHOP)
Dine Brands Global, Inc. —Pasadena, CA
- $120,000 - $135,000 a year
- Weekends as needed
- Hybrid work
- Office
- Continuous improvement
- Travel
Quick Apply
4d
Vice President, Facility Operations
hampr —Los Angeles, CA
- $200,000 - $250,000 a year
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Manager, IT Service Delivery (AI&T)
Impulse Space —Redondo Beach, CA
- $155,000 - $180,000 a year
- Full-time
- Mentoring
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Associate Manager, Strategy
The Wonderful Company —Los Angeles, CA
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Manager, Public Relations
AMC Networks Inc. —Santa Monica, CA
- $80,000 - $100,000 a year
- Full-time
- Office
- Bachelor's degree
- Senior level
- Wellness program
- Paid parental leave
Customer Success Manager
Circadia Health —Los Angeles, CA
- $120,000 - $180,000 a year
- Full-time
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service delivery manager jobs in culver city ca

Patient Experience and Customer Service Training Specialist

Client Success Manager

Talent Acquisition Manager

Security Training Manager - South Bay

Senior Regional Vice President, Training & Development

Manager, People (People Transition Services)

Director, Global Program Management - Production Solutions

Program Manager, Netflix House

Vice President, Operations - Remote

Creative Project Manager

Operations Manager 2, Multi-Service

Manager, Client Services

Chief of Staff

Personal Assistant

Senior Manager, Learning & Development (Dual Brand: Applebee’s | IHOP)

Vice President, Facility Operations

Manager, IT Service Delivery (AI&T)

Associate Manager, Strategy

Manager, Public Relations

Customer Success Manager

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