Top 413 Shift manager Jobs in Cumberland, Md

Customer Service / Inside Sales Manager
Confidential —Maryland
- From $90,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
- Dental insurance
Quick Apply
Restaurant Team Member
Jersey Mike's Subs —Cumberland, MD
- $15 - $18 an hour
- Part-time
- Customer service
- Driver's License
- In-person
- Paid training
- Employee discount
Quick Apply
Kitchen Manager
Potomac Family Dining Group dba Applebee's —Cumberland, MD
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Driver's License
- Conflict management
- Paid training
- Health insurance
Quick Apply
6d
Restaurant Manager
Potomac Family Dining Group dba Applebee's —Cumberland, MD
- $55,000 - $65,000 a year
- Weekends as needed
- Background check
- Casual dining restaurant
- Mid-level
- Paid training
- Health insurance
Quick Apply
6d
Store Manager - Spencer's
Spencer Gifts —Cumberland, MD
- $22.00 - $22.25 an hour
- Full-time
- Sales
- Merchandising
- Mid-level
- Paid jury duty
- Paid holidays
Floor Supervisor
TerrAscend —Cumberland, MD
- $18 an hour
- Weekends as needed
- Background check
- Mid-level
- Ability to lift 50 pounds
- Paid parental leave
- Disability insurance
Quick Apply
6d
Work Experience SNAP Employment and Training Case Manager
Allegany College of Maryland —Cumberland, MD
- $25 - $28 an hour
- Part-time
- Computer literacy
- Mid-level
- University
- Paid time off
7d
ADMINISTRATIVE SPECIALIST III SUPERVISOR
State of Maryland - DNR - Forest Service —Flintstone, MD
- $52,354 - $82,572 a year
- Online Application
- Customer service
- Military
- Mid-level
2d
Assistant Store Manager/Key Carrier
Roses, Roses Express, Maxway, Super Dollar, Super 10, Bills Dollar, Bargain Town —Cumberland, MD
- Part-time
- Customer service
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
ADMINISTRATIVE PROGRAM MANAGER II (Facility Project Manager)
State of Maryland - DJS Departmental Support —Cumberland, MD
- $87,253 - $137,603 a year
- Online Application
- Mid-level
- Office
- Residential
8d
Assistant General Manager
Papa John's - Cumberland —Cumberland, MD
- $18 - $20 an hour
- Full-time
- Mid-level
- Quick service & fast food restaurant
- Organizational skills
- Employee discount
- Opportunities for advancement
Quick Apply
6d
Food Service Cashier
UPMC —Cumberland, MD
- $18.19 - $27.58 an hour
- Part-time
- Hospital
- Entry level
13d
Retail Store Manager
PetSmart —La Vale, MD
- $82,000 - $124,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Temporary Supervisor - Thomas B. Finan Center
Whitsons Culinary Group —Cumberland, MD
- $19.99 an hour
- Temporary
- Spanish
- ServSafe
- Ability to walk for extended periods
Quick Apply
7d
Shift Leader
Papa John's - Cumberland —Cumberland, MD
- $16 - $19 an hour
- Holidays
- Quick service & fast food restaurant
- Mentoring
- US work authorization
- Opportunities for advancement
- Flexible schedule
Quick Apply
6d
Food Service Worker - Thomas B. Finan Center
Whitsons Culinary Group —Cumberland, MD
- $15 an hour
- Extended hours
- School experience
- ServSafe
- Customer service
- Health insurance
- Paid time off
Quick Apply
23h
Holiday District Manager- MD/PA
Cherry Hill Programs Inc —Cumberland, MD
- $2,000 a week
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Mid-level
- Opportunities for advancement
- Referral program
Quick Apply
7d
Food/Consumables Team Supervisor
Walmart —Lavale, MD
- $20 - $33 an hour
- Full-time
- High school
- Merchandising
- Mid-level
- Paid jury duty
- Disability insurance
11d
Restaurant Team Member
Papa John's - Cumberland —Cumberland, MD
- $15 - $17 an hour
- Weekends as needed
- Serving
- Customer service
- Quick service & fast food restaurant
- Opportunities for advancement
Quick Apply
6d
General Manager
Papa John's - Cumberland —Cumberland, MD
- $60,000 - $100,000 a year
- Quick service & fast food restaurant
- Mentoring
- Reliable transportation
- Opportunities for advancement
Quick Apply
6d

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Customer Service / Inside Sales Manager

Confidential
Maryland

Quick Apply

Job Details

Full-time
From $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Sales support
Inventory management
High school diploma or GED
Bachelor's degree
Customer relationship management
Organizational skills

Full Job Description

Essential Responsibilities

Lead, coach, and develop the Customer Service team to ensure exceptional customer experiences and operational excellence.
Manage daily workflow, staffing, and customer service priorities in a fast-paced environment.
Oversee incoming customer calls, order entry accuracy, credits/refunds, order tracking, and issue resolution.
Handle escalated customer inquiries and complaints professionally and efficiently via phone, email, and internet platforms.
Identify customer needs and implement solutions that strengthen customer relationships and improve retention.
Partner closely with Outside Sales Representatives to support account growth, customer satisfaction, and achievement of company goals.
Monitor team performance metrics and implement process improvements to enhance service levels and productivity.
Train and mentor team members on systems, procedures, and customer service best practices.
Ensure adherence to company policies, service standards, and operational procedures.
Foster a collaborative, professional, and team-oriented work environment.

Qualifications

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Minimum of 3–5 years of customer service experience, preferably in foodservice distribution, hospitality, or related industry.
Previous leadership or supervisory experience preferred.
Strong organizational skills with the ability to manage and prioritize multiple tasks and situations simultaneously.
Demonstrated ability to remain customer-focused and solutions-oriented in a dynamic, fast-paced environment.
Proficiency in Microsoft Office, internet applications, and order management/customer service systems.
Excellent verbal, written, and interpersonal communication skills.
Ability to effectively interact with customers, colleagues, vendors, and business partners.
Team-oriented with a professional and cooperative attitude.
Bilingual in Spanish and English preferred.

What We’re Looking For

A hands-on leader who motivates and supports team success
A strong communicator with excellent problem-solving abilities
Someone who thrives under pressure and adapts quickly to change
A customer-focused professional committed to service excellence
A collaborative partner who values teamwork and accountability

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

shift manager jobs in cumberland, md

Customer Service / Inside Sales Manager

Restaurant Team Member

Kitchen Manager

Restaurant Manager

Store Manager - Spencer's

Floor Supervisor

Work Experience SNAP Employment and Training Case Manager

ADMINISTRATIVE SPECIALIST III SUPERVISOR

Assistant Store Manager/Key Carrier

ADMINISTRATIVE PROGRAM MANAGER II (Facility Project Manager)

Assistant General Manager

Food Service Cashier

Retail Store Manager

Temporary Supervisor - Thomas B. Finan Center

Shift Leader

Food Service Worker - Thomas B. Finan Center

Holiday District Manager- MD/PA

Food/Consumables Team Supervisor

Restaurant Team Member

General Manager

I want to receive the latest job alert for shift manager in cumberland, md

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