Top 36 Client services associate Jobs in Cumming, Ga

Client Support Specialist
Ministry Brands —Alpharetta, GA
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Client Support Coordinator – Enterprise Learning
ADP —Alpharetta, GA
- $15.58 - $26.11 an hour
- Full-time
- Spanish
- Writing skills
- English
- Wellness program
- Disability insurance
13d
Associate Client Advocate
Aptean —Alpharetta, GA
- Full-time
- Microsoft Excel
- Word processing
- English
12d
Client Tech Support Engineer
Fiserv —Alpharetta, GA
- Full-time
- Background check
- Computer Science
- Mid-level
Client Services Account Coordinator
Red Oak Inventory Finance —Alpharetta, GA
- $45,000 a year
- Full-time
- 11+ years
- Mid-level
- Office
- On-the-job training
Quick Apply
Registered Client Service Associate
Morgan Stanley —Alpharetta, GA
- Full-time
- Writing skills
- Mid-level
- Office
Client Services Associate - Atlanta, GA
Savant Wealth Management —Atlanta, GA
- $57,000 - $76,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Administrative experience
- Health savings account
- AD&D insurance
4d
Client Experience Associate - Alpharetta Avalon
PNC Financial Services Group —Alpharetta, GA
- Full-time
- Office
- No degree
- 1 year
- Wellness program
- Health savings account
Client Relationship Associate
Vident Asset Management —Alpharetta, GA
- Microsoft Excel
- Marketing
- Data analysis skills
- Paid holidays
- Disability insurance
Client Support Specialist
ProCare Rx —Gainesville, GA
- Research
- Mid-level
- Business Administration
- Wellness program
- Paid holidays
Quick Apply
Senior Client Services Associate - Atlanta, GA
Savant Wealth Management —Atlanta, GA
- $70,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- Health savings account
- AD&D insurance
Client Support Consultant- Tax
ADP —Alpharetta, GA
- Overtime
- Military
- Writing skills
- Mid-level
- Paid time off
- Benefits from day one
12d
Client Coordinator Specialist
Forrestall CPAs —Sugar Hill, GA
- $19 - $23 an hour
- Overtime
- Microsoft Outlook
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
8h
Client Advisor (Part-time), Armani Outlet
A|X Armani Exchange Outlet —Dawsonville, GA
- $15 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Sales - Customer Service Rep I, Dawson County
Georgia Farm Bureau —Dawsonville, GA
- Computer literacy
- Office
- High school diploma or GED
Marketing Client Consultant
Fusion92 —Alpharetta, GA
- $85,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Lyric HCM Client Service Consultant III
ADP —Alpharetta, GA
- Full-time
- Military
- Research
- Mid-level
- Paid time off
- Benefits from day one
Client Service Manager
BluePearl Vet, LLC —Sandy Springs, GA
- $27 - $38 an hour
- Urgently hiring
- Mid-level
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Client Experience Associate - Duluth Station
PNC Financial Services Group —Duluth, GA
- Full-time
- Office
- No degree
- 1 year
- Wellness program
- Health savings account
M365 Client Engineer
Elma Electronic —Lawrenceville, GA
- $100,000 - $115,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
4h

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Client Support Specialist

Ministry Brands -
Alpharetta, GA

Apply Now

Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Paid time off
Parental leave
Employee assistance program
401(k) matching
Professional development assistance
Flexible schedule

Qualifications

Live chat
Software issue identification
Customer follow-ups
Customer records maintenance
Knowledge management
Microsoft Excel
Email customer support
Microsoft Outlook
Technical support via phone
Bug Tracking (Quality assurance practices)
Phone communication
Upselling
Process improvement
Bug Reporting (Quality assurance practices)
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Cross-selling
Customer engagement
SaaS platforms
Organizational skills
Microsoft Teams
SharePoint
Customer service knowledge base
Experience with SaaS (as product category for technical sales engineers)
Customer support
Telephone systems
Phone call management
Online help documentation
SaaS

Full Job Description

Ministry Brands is looking for a Client Support Specialist to join our growing team!

Who we are

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.

Available Location: Milton, GA

Hybrid Working: Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.

What you’ll do

Provide user support to improve the experience of customers and/or end-users of their assigned product(s)

Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls

Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution

Evaluate, document and escalate technical issues, product bugs or data concerns for further research

Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue

Create and review tickets for proper routing

Submit up-sell + cross-sell leads

Responsible for maintaining a high level of professionalism with internal and external sources and working to establish a positive rapport

Update customer information in the customer service database during each call

Work with the leadership team to stay updated on product(s) knowledge, internal processes and be informed of any changes in company/departmental policies

Collaborate on and contribute to additional tasks assigned by management.

Initiate and/or contribute to conversations and tasks related to team’s operational improvement

Explain complex concepts and technical knowledge in simple terms to less technical individuals

Function as a Subject Matter Expert in the product(s) and client-facing experience

Maintains in-depth knowledge of our products and stays up-to-date with ongoing product releases

Who you are

3+ months of related experience in customer service, support, or other customer-facing roles

High school diploma or equivalent, or an equivalent combination of education and experience

Demonstrated ability to learn and understand ticketing software applications

Translate end-user to technical resource jargon and vice-versa

Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook, Teams

Be able to organize work using online scheduling software, including but not limited to the use of Microsoft products (Teams, Outlook, SharePoint, etc.)

Working knowledge of phone queue systems

Comfort level working with SaaS-related technology, a plus

Comfortable meeting or exceeding all established SLAs and Metrics

Excellent verbal and written communication, organization, and follow-up skills

Excellent time-management and listening

Benefit offerings designed to promote a life of balance!

At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.

Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them.

Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!

Invest in your future – Ministry Brands matches 100% of your 401(k) contributions, dollar-for-dollar, up to 3%. Contribute 3%, and we add another 3%. It's well-earned money working toward your retirement from day one.

Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.

Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.

Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.

Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.

Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Now

Refine Your Search

client services associate jobs in cumming, ga

Client Support Specialist

Client Support Coordinator – Enterprise Learning

Associate Client Advocate

Client Tech Support Engineer

Client Services Account Coordinator

Registered Client Service Associate

Client Services Associate - Atlanta, GA

Client Experience Associate - Alpharetta Avalon

Client Relationship Associate

Client Support Specialist

Senior Client Services Associate - Atlanta, GA

Client Support Consultant- Tax

Client Coordinator Specialist

Client Advisor (Part-time), Armani Outlet

Sales - Customer Service Rep I, Dawson County

Marketing Client Consultant

Lyric HCM Client Service Consultant III

Client Service Manager

Client Experience Associate - Duluth Station

M365 Client Engineer

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