Top 3 Lead front desk receptionist Jobs in Cumming, Ga

Lead Front Desk Receptionist
Summit Spine and Joint Centers —Cumming, GA
- Full-time
- Clinic experience
- Mid-level
- Bachelor's degree
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Lead Front Desk Receptionist
Summit Spine and Joint Centers —Cumming, GA
Under general supervision of a licensed provider the Lead Front Desk Receptionist will oversee the day-to-day operations and training of the front receptionist.
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Lead Front Desk Receptionist

Summit Spine and Joint Centers
Cumming, GA

Quick Apply

Job Details

Full-time

Qualifications

Staff supervision
Cash amount verification
Health insurance co-pays
Patient question and concern management
Medical office management
Electronic health records (EHR) management
Staff scheduling
Greeting customers
Health insurance customer support
Patient complaint handling
Clinic experience
Scanning
Mid-level
Credit card payment processing
Insurance issue resolution
Bachelor's degree
Staff training
Stocking
Business operations
Task assignment
Payment processing in medical billing systems
Balancing end-of-day transactions
Patient collections management
Clinical program staff coordination

Full Job Description

Company Overview:

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Job Description Summary:

Under general supervision of a licensed provider the Lead Front Desk Receptionist will oversee the day-to-day operations and training of the front receptionist. Delegate workload to Receptionists scheduled in specific locations, manage shift breaks, and ensure all daily front office tasks are completed. Communicate with the Providers, Lead Medical Assistant, Lab Collectors and Medical Assistants for efficiency and flow of the office

This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Front Desk Operations Manager. This position’s primary locations will be for region 4 clinic locations (see below) and subject to change based on coverage/business needs.

Region 4 Operating Schedule:

Cumming (ASC): Monday - Friday 8am-5pm

Buford: Monday 8am-5pm

Dawsonville: Tuesday 8am-5 pm

Responsibilities:

Ensure staff is maintaining proper customer service such as greeting patients and tone of voice Ensure Patient Payment Log is correct with staff
Obtain Liens for the day
Obtain BCBS Checks if any
Resolve any insurance issues using the chat
Reach out to management with any insurance copay payment plans
Double check money matches at the end of the day / petty cash
Train new hires in each of the different stations
Assigning scan piles to different stations at the front desk
Cover any station when a staff member is late/cannot come in
Ensure that staff has completed all daily tasks (callbacks, scanning sheets, sending sheets, etc.) as well as restocked station before they leave for the day
Confirm staff is using the correct MESVT when taking credit card payments
Communicate and mediate with patients on questions Receptionist may not be able to assist with.
Assist with upset patients/patient concerns – Contact Manager for help with this
Report any misconduct in the front office to the manager. E.g. Tardiness, lack of efficiency, phone use
Monitor overall flow of the office and help where necessary
Complete any additional task requested by management

Skills And Abilities:

Must be willing to travel to other locations
Detail-oriented
Willingness to cross-train on all other clinical responsibilities

Education And Experience:

Experience using eClinicalWorks or other EHR system preferred
1-year clinical experience preferred
Bachelor's Degree preferred, or equivalent combination of education, training, and experience

Quick Apply

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lead front desk receptionist jobs in cumming, ga

Lead Front Desk Receptionist

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