Top 2 Animal shelter worker Jobs in Cumming Ga

Customer Care Associate
Planned PEThood of Georgia —Duluth, GA
- Email
- Spanish
- Surgery
- Computer literacy
14d
Human Resources Operations Director
Lifeline Animal Project Inc —Atlanta, GA
- $85,000 - $90,000 a year
- Weekends as needed
- Hybrid work
- Background check
- 5 years
- Office
Quick Apply

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Customer Care Associate

Planned PEThood of Georgia
Duluth, GA

Apply Now

Job Details

14 days ago

Qualifications

Computer operation
Spanish
Customer communication
Writing skills
Coaching
English
Performance feedback (performance evaluation method)
De-escalation techniques
Conflict de-escalation
Managing clients in a customer support role
Client database systems
Disciplinary action management
Emotional safety support
Computer skills
Customer information system software
Task assignment

Full Job Description

Reports To: Customer Care Lead/Director of Customer Care

Location: Planned PEThood’s Headquarters in Duluth, Georgia

Benefits & Pay:

(Resumes, cover letters and inquiries can be sent directly to [email protected])

Job Summary

The Customer Care Associate is tasked with providing excellent customer care while moving through daily processes including patients check in and check out and communicating with clients and co-workers across departments to optimize patient care. This individual must be highly responsive to the customer’s needs and always seek to find a solution to customer inquiries. Skillfully de-escalates difficult situations as appropriate. Successful candidates must speak fluent English and Spanish.

Why Work With Us?

Love a GREAT underdog story? You’ve come to the right place!!! Work for Planned PEThood and be part of creating a remarkable future for a terrific organization! We are boots on the ground – helping our communities EVERY.SINGLE.DAY. Join us and help build the environment you dream of. Typically work a four-day work week with Saturdays possible based on workload. Contribute to the effective operation of a high-volume spay-neuter medical team and accomplished wellness team who provide affordable surgeries and well pet care for families and under-resourced shelters. WE HELP KEEP PETS WITH THEIR FAMILIES.

Primary Job Functions

Listens to customer concerns, handles complaints, provides appropriate solutions for customers and follows up to resolve any issues that may arise.
Adheres to established company protocols.
Participates in appropriate staff meetings.
Engages in –
- Thoroughly checking in clients for surgery and wellness appointments.
- Communicating with clients as requested by the DVM and/or surgical team, the Wellness Team and Foster Medical Team.
- Checking out clients after surgery and wellness appointments including processing payments and accurately recording transactions.
- Answering phones and responding to all forms of client communication.
- Processing pharmacy requests.
- Closing out all services for the day.
- Reconciling daily financial transactions.
- Processing donations.
- Auditing daily to ensure all account balances have reverted to zero.
- Filing and light administrative duties.
- Monitoring surgical and wellness capacity and filling appointments.
- Responding to voicemails and emails in a timely manner (within 24 hours).
- Maintaining the cleanliness and organization of the lobby.
- Organizing the trap rental process, processing submissions, and recalling traps.
Displays a positive attitude toward all clients and staff members.
Other duties and responsibilities as assigned.

Knowledge, Skills, Abilities

Physical Requirements
- Must be able to work standing or sitting for extended periods of time.
- Must be able to bend and kneel repeatedly.
- Must be able to see fine detail in a variety of situations.
- Must be able to lift up to twenty-five pounds.
- Must be comfortable working around owned pets, shelter dogs and cats and feral kitties.
- Must be able to control any applicable allergies appropriately.
Emotional/Mental Requirements
- Must be able to work under stressful conditions efficiently and effectively.
- Must be able to cope with death either due to surgical complication or euthanasia.
- Ability to rapidly and accurately process information.
- Ability to delegate tasks.
- Ability to recognize a need for assistance and ask for help.
- Ability to make decisions.
- Ability to cope with frustrating situations and remain calm.
- Ability to provide constructive coaching and feedback to staff and coworkers including disciplinary action.

Required

Excellent communication skills including the ability to effectively read, speak, and write legibly in English.
Ability to communicate in Spanish – verbally and in writing.
Ability to work positively with potentially emotional clients – specifically able to de-escalate in times of confusion/misunderstandings.
Basic computer literacy skills and willingness to learn and master our data/customer management system.
Ability to multi-task in a fast-paced environment.
Professional appearance.
Must be available to work a four-day work week Monday through Thursday (7 – 5) with Saturdays possible based on workload.
Customer service experience required; veterinary customer care experience preferred.
Experience de-escalating difficult situations with clients and coworkers.

Work Environment

The offices and operations of a high-volume spay/neuter clinic can be high stress and very busy at times. Exceptional teamwork is key. We typically work a four-day work week Monday through Thursday with a fifth day required on occasion. Planned PEThood is committed to maintaining a work schedule that is satisfactory for individual staff members as well as the overall organization and our communities’ animals and their families.

COME CHECK US OUT!

Apply Now

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animal shelter worker jobs in cumming ga

Customer Care Associate

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Job Summary

Why Work With Us?

Primary Job Functions

Knowledge, Skills, Abilities

Required

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