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Technical Application Support Specialist

PossibleNow -
Duluth, GA

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Job Details

Qualifications

Project team coordination
Microsoft Excel
Client onboarding
Defect resolution root cause analysis
IIS
Phone communication
Technical documentation
Operations coordination
Triage
In-person customer service
Software implementation
Word embeddings
Mid-level
Windows
Incident Escalation
Enterprise software support
Microsoft System Center
SQL
Managing clients in a customer support role
Technical solutions implementation
Bachelor's degree
Customer relationship management (CRM) systems (technically supported)
Splunk
Log analysis tools
Conflict management
Technical writing
Presentation creation
Managing projects
Application Maintenance
Productivity software

Full Job Description

Description

PossibleNOW Inc, a global leader in Marketing Preference Management and Privacy Compliance, seeks a passionate, innovative thinking, and customer-centric Technical Application Support Specialist to join our energetic team.

The Technical Application Support Specialist will work on the Technical Operations Team alongside our systems engineers, database administrators, and in coordination with our professional services organization and customer service managers. This technical position will support, maintain, and assist with the onboarding and implementation of new customers, in a highly specialized web-based solution.

Responsibilities include but are not limited to

Assist customers in the implementation and configuration of the PossibleNOW Software Suite

Accountable for the stability of Production and Non-Production environments

Coordinate activities and processes required to deliver and manage IT services at agreed levels to business users and customers

Efficiently triage and resolve customer issues

Demonstrate good judgment by escalating issues to management when appropriate

Provide timely follow-up and status updates to clients

Communicate accurately, clearly, and effectively in writing, in person, and on the phone

Proactively make suggestions to management to help reduce or eliminate recurring issues

Work well with other members of the Application Support team

Be available 24/7/365 to assist with resolving SEV 1 issues

Be on a rotation to take after hour calls

Required Education

Bachelor’s Degree or its equivalent is preferred.

Desired Skills

Experience with technical troubleshooting via logical process and established methodologies

Experience with driving projects and initiatives towards completion

History working with or supporting SQL Server, IIS, PowerShell, and MS Dynamics

Knowledge utilizing Splunk a plus

Root cause analysis

Excellent soft skills such as communication, negotiation, and conflict management/resolution

Demonstrated skill in use of Microsoft Word, Excel, MS Project and PowerPoint to review and create required documentation, analysis, and presentations as needed

A Technical Application Support Specialist needs to demonstrate IT competence around applications and systems, with a strong troubleshooting methodology. Core technical areas of understanding include; Databases, SQL Server, IIS, PowerShell, and Windows Operating System Platform.

Additional capabilities that will help ensure success

Technical knowledge

Business awareness

Investigation and diagnostic skills

Interest in process improvement

Support tool knowledge such as:
CRM

Splunk

SCOM

About PossibleNOW

Founded in 2000 and headquartered in Duluth, GA, PossibleNOW is a successful, growing, family oriented, and private held company that is the industry leader for direct marketing compliance, consent, and preference management solutions via our SaaS technology and professional services offering. PossibleNOW solutions serve many Fortune 500 companies and thousands of the largest direct marketers in the world.

To apply, please send your resume to: [email protected]

Apply Now

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