Top 9 Call center manager Jobs in Cupertino, Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
3d
Contact Center Manager
NVIDIA —Santa Clara, CA
- $72,000 - $115,000 a year
- Full-time
- Bilingual
- Mid-level
- Analysis skills
5d
Supervisor, Customer Service
Santa Clara Family Health Plan —San Jose, CA
- $87,798 - $131,697 a year
- Full-time
- Spanish
- Microsoft Outlook
- Writing skills
Call Center Manager(Salary: $60,000-$70,000)
TRIO Heating, Air & Plumbing —San Jose, CA
- $60,000 - $70,000 a year
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
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Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Mountain View, CA
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
Engineering Manager, Automation and Service Reliability
Stanford University —Redwood City, CA
- Full-time
- Hybrid work
- 5 years
- University
- Bachelor's degree
6d
Heating & Air Service Manager - Residential($110k-$180k)
Trio Heating and Air —San Jose, CA
- $90,000 - $180,000 a year
- Online Application
- Background check
- 5 years
- Office
- Profit sharing
- Fuel card
Quick Apply
HVAC Service Manager [Residential $110K-$180K]
TRIO Heating, Air & Plumbing —San Jose, CA
- $90,000 - $150,000 a year
- Online Application
- 5 years
- Office
- Residential
- Profit sharing
- Paid holidays
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Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
$75,000 - $78,000 a year
Quick Apply
3d
Sales Associate eCom/Phone - Honda Fremont
AutoNation —Fremont, CA
Valid in-state driver’s license and an acceptable, safe driving record. Responding to leads in a timely fashion, answering questions, providing information and…
$4,000 - $8,000 a month
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5d

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
4d
Contact Center Branch Manager
Bridge Credit Union —Powell, OH
Thorough knowledge of credit union services and products. Familiarity with credit union branch functions, policies and procedures.
From $65,000 a year
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2d

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Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
3 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

call center manager jobs in cupertino, ca

Customer Service Assistant Manager

Contact Center Manager

Supervisor, Customer Service

Call Center Manager(Salary: $60,000-$70,000)

Customer Experience & Service Transformation Management Advisory Consultant

Engineering Manager, Automation and Service Reliability

Heating & Air Service Manager - Residential($110k-$180k)

HVAC Service Manager [Residential $110K-$180K]

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