Top 466 It help desk Jobs in Cypress, Ca

Help Desk II - III - Onsite Position (1099)
JLEIT —Santa Ana, CA
- $70,000 a year
- Full-time
- 5 years
- Office
- Microsoft Office
Quick Apply
Technical Support Specialist
GIT America Inc. —Irvine, CA
- $60,000 - $90,000 a year
- 8 hour shift
- Spanish
- Software troubleshooting
- Mechanic experience
- Health insurance
- Dental insurance
Quick Apply
Technical Support Technician
Digital Watchdog —Cerritos, CA
- $18 - $20 an hour
- 8 hour shift
- Background check
- High school diploma or GED
- Mentoring
- Health savings account
- Health insurance
Quick Apply
IT/ Technology Support Coordinator
National Polytechnic College —Lakewood, CA
- $20 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
8d
Helpdesk Technician
DKKD Staffing —Los Angeles, CA
- $75,000 a year
- Email
- Hybrid work
- Azure
- Mid-level
- Windows
Mid-Level Help Desk Technician - On-Site Managed IT Services
Total Network Solutions —Long Beach, CA
- $30 - $40 an hour
- Extended hours
- Microsoft Outlook
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
4d
IT Helpdesk Specialist (Remote)
Qureos Inc —Irvine, CA
- Part-time
- Remote
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Dental insurance
5d
Help Desk Technician - Tier 1
New American Funding —Santa Ana, CA
- Up to $29 an hour
- Full-time
- Computer literacy
- Office
- Windows
- Health insurance
- Dental insurance
7d
IT Help Desk Associate
UFC Gym —Brea, CA
- $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Work from home
- Employee discount
Quick Apply
9d
IT Help Desk Specialist
H MART —Whittier, CA
- $29 - $32 an hour
- Computer Science
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Support Technician
Southern California University —Whittier, CA
- $26 - $30 an hour
- Full-time
- In person
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
IT Technician
Harris Spice —Anaheim, CA
- $22 - $25 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health savings account
- Health insurance
Quick Apply
1d
IT Help Desk
Marina Landscape, Inc. —Orange, CA
- $22 - $26 an hour
- Full-time
- Spanish
- Pass drug screening
- English
Quick Apply
2d
IT Support Technician
Multi Media LLC —Irvine, CA
- $61,000 - $77,250 a year
- Full-time
- Hybrid work
- Google Workspace
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
3d
IT Helpdesk Technician
Golden Hippo —Los Angeles, CA
- $26.35 - $35.14 an hour
- Weekends as needed
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician II
T.M. Cobb Companies —Buena Park, CA
- $26 - $35 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Polymer Concepts Technologies, Inc —Anaheim, CA
- $33.65 - $42.31 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Quick Apply
10d
Help Desk Support Representative
Travis Mathew —Huntington Beach, CA
- $36.71 - $44.04 an hour
- Full-time
- Mid-level
- Office
- 2 years
Help Desk Support Technician
Boston Retail Solutions —Santa Ana, CA
- From $22 an hour
- Full-time
- Google Workspace
- Windows
- 1 year
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Prelude Services —Long Beach, CA
- Full-time
- Mid-level
- Office
- Windows
- Mileage reimbursement
- Health savings account

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it help desk jobs near cypress, ca

Help Desk II - III - Onsite Position (1099)

JLEIT
Santa Ana, CA

Quick Apply

Job Details

Full-time
$70,000 a year

Qualifications

Telecommunications network troubleshooting
FTP
Teamwork
Phone communication
Process improvement
Incident Escalation
Microsoft Office
Technology security practices
Math
Continuous improvement
Attention to detail
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
Voice over internet protocol (VoIP) configuration
Microsoft 365 support
Cross-functional collaboration
Escalation handling
Cross-functional communication
Intune
Time management

Full Job Description

The Help Desk II - III role is responsible for providing high-level technical support, troubleshooting, and systems oversight across the organization. This position serves as a senior resource for complex technical issues, supports infrastructure stability, and assists in implementing technology solutions. The ideal candidate is proactive, highly analytical, and capable of working independently while supporting a collaborative team environment. Must know Office 365 Suite, Teams, Intune, SharePoint.
________________________________________
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:

Provide advanced (Tier III) support for complex hardware, software, network, and VoIP system issues across 200+ users
Serve as an escalation point for Tier I and Tier II support, assisting in diagnosing and resolving high-level technical problems
Provide on-site and remote support for California staff and satellite offices
Coordinate, configure, and deploy new workstations, laptops, and phone systems
Troubleshoot and resolve network connectivity issues, including local area networks and endpoint configurations
Maintain, support, and optimize computer hardware, software, printers, and office technology systems
Assist in managing and maintaining office phone systems, including VoIP configurations and extensions
Install, configure, and maintain software applications used across the organization
Maintain detailed documentation of support issues, resolutions, and system configurations
Collaborate with IT leadership to identify opportunities for system improvements and process efficiencies
Stay current with emerging technologies, cybersecurity risks, and industry best practices
Ensure protection and confidentiality of sensitive company and client information
Maintain knowledge of regulatory requirements, including CFPB, FDCPA, and other applicable compliance standards
Support data transfer processes and ensure accuracy and timeliness in handling client data
Meet established deadlines and service level expectations
Communicate regularly with leadership regarding system status, issues, and improvements
________________________________________MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
Associate’s degree or technical certification in Information Technology or related field (Bachelor’s degree preferred)
5–10+ years of progressive IT support experience, including advanced troubleshooting responsibilities
Strong analytical, problem-solving, and critical thinking skills
Demonstrated ability to work proactively, identify issues before they escalate, and implement solutions
Self-starter with the ability to work independently and manage multiple priorities effectively
Strong organizational and time management skills
Excellent communication and interpersonal skills
Experience supporting VoIP systems, desktop environments, and network connectivity
Working knowledge of FTP and other file transfer protocols
Basic understanding of cybersecurity principles and best practices
Strong mathematical and analytical aptitude
Ability to communicate effectively across teams with a verity of employees across departments.

________________________________________PROFESSIONAL QUALITIES________________________________________PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Proactive mindset with a focus on continuous improvement
Strong problem-solving abilities with attention to detail
Self-motivated and able to take initiative with minimal supervision
Sense of ownership, accountability, and urgency
Ability to work effectively in a fast-paced, team-oriented environment
Work is primarily performed in an office environment
Position involves prolonged periods of sitting and computer use
Must be able to lift up to 30 lbs as needed
Requires close vision, depth perception, and the ability to view computer monitors for extended periods
Clear verbal communication is required for phone and in-person support
Physically set up hardware for employees which may require lifting, squatting, and twisting etc..

This is a 1099 Position

Pay: $70,000.00 per year

Work Location: In person

Quick Apply

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