Top 88 Helpdesk technician Jobs in Cypress Ca

Service Desk Analyst
Acorn Technology Services —Orange County, CA
- $22.50 - $32.00 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
2d
Helpdesk Technician
Knobbe Martens Olson & Bear LLP —Orange County, CA
- $60,000 - $75,000 a year
- Overtime
- Windows
- Travel
- Communication skills
- Profit sharing
- Paid holidays
Associate IT Specialist (Contract to Hire)
Harbinger Motors Inc. —Garden Grove, CA
- $28 - $32 an hour
- Email
- High school diploma or GED
- Ability to lift 50 pounds
- Bachelor's degree
Quick Apply
End User Support Specialist I
SCAN Group —Long Beach, CA
- $27.98 - $40.45 an hour
- Full-time
- Hybrid work
- Background check
- 5 years
- No high school diploma
- Wellness program
- Paid holidays
Quick Apply
Help Desk Technician
Tailored Technology Services —Irvine, CA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
11d
IT Support Technician (Help Desk)
Votaw Precision Technologies LLC —Santa Fe Springs, CA
- $25 - $33 an hour
- Full-time
- Mid-level
- In-person
- Ability to lift 25 pounds
Quick Apply
End User Support Specialist II
SCAN Group —Long Beach, CA
- $30.77 - $44.52 an hour
- Full-time
- Hybrid work
- Background check
- 5 years
- Research
- Wellness program
- Paid holidays
Quick Apply
Desktop Support Lead
Murray Company Mechanical Contractors —Cypress, CA
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Support Technician
Los Angeles Regional Food Bank —City of Industry, CA
- $21 - $24 an hour
- Full-time
- Computer Science
- English
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
Help Desk Technician I
GT'S Living Foods —Los Angeles, CA
- $27 - $30 an hour
- Weekends as needed
- Spanish
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
5d
Desktop Technician – Mid Level
Intratek Computer Inc —Orange, CA
- Contract
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
IT Help Desk Technician - Millennium Space Systems
Boeing —El Segundo, CA
- $62,050 - $91,250 a year
- Overtime
- Mid-level
- Office
- Windows
- Health savings account
- Disability insurance
IT Support Specialist
WINONICS —Brea, CA
- $23 - $25 an hour
- Full-time
- Computer Science
- ERP systems
- Mid-level
Quick Apply
Level II IT Analyst
Brio Water Technology, Inc. —Hacienda Heights, CA
- $70,000 - $90,000 a year
- Full-time
- 5 years
- Windows
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
2d
IT Support Technician
Intratek Computer Inc —Santa Ana, CA
- Up to $32 an hour
- Contract
- Word processing
- English
- Research
- Paid holidays
- Health insurance
Quick Apply
Tier 2 IT Helpdesk Technician
Quantum Space —Hawthorne, CA
- $29 - $40 an hour
- Full-time
- Mid-level
- 2 years
- Communication skills
- Health savings account
- Health insurance
Quick Apply
9d
IS Helpdesk Technician
Tillys —Irvine, CA
- $19 - $21 an hour
- Weekends as needed
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Desktop Technician - Los Angeles, CA
Planned Parenthood Los Angeles —Los Angeles, CA
- $32.21 - $38.65 an hour
- Full-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Disability insurance
IT Help Desk Technician II
Divergent —Los Angeles, CA
- $30 - $56 an hour
- Weekends as needed
- Bachelor of Science
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
Quick Apply
Help Desk Technician
Los Angeles Apparel —Los Angeles, CA
- Overtime
- Microsoft Word
- Computer science
- Microsoft Excel
- Health insurance
- Dental insurance

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Service Desk Analyst

Acorn Technology Services -
Orange County, CA

Quick Apply

Job Details

Full-time
$22.50 - $32.00 an hour
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Professional development assistance

Qualifications

English
Windows
Computer hardware
Remote access software
macOS
Mobile devices

Full Job Description

Our Vision

Enabling our partners with technology solutions that help them achieve their business goals.

Our Mission

Provide secure and efficient technology solutions so that our customers can focus on their business.

Our Values

Obsessive Customer Service
Deep Strategic Partnerships
Unparalleled Technical Talent

Company

Acorn Technology Services is a provider of Managed Information Technology Services (“MITS”). We believe that all businesses, regardless of size and industry, are increasingly dependent on information technology, but find the understanding and management of IT to be a distraction from the activities that are essential to their business success. Acorn Technology Services offers high quality, reasonably priced, dependable IT solutions, thereby allowing its customers to focus on their core competencies.

Job summary

We are looking for a Service Desk Analyst who is passionate about effective solutions and clear communication and coordination with customers around critical and complex issues. Working with Systems Engineering and Cybersecurity departments to ensure critical issues and incidents are resolved on time and according to customers expectations.

General purpose of the position

This position is part of Service Desk department and is responsible for the frontline support of our customers' needs including, but not limited to, troubleshooting hardware, software, and network related issues. This position is in-office, and will require travel to client sites within a commutable distance. The position will report to the Director – Service Desk.

Job description

Provide technical support for hardware and software issues related to Windows environments. Provide outstanding service to new and existing customers via in-person, telephone, and email. Answering phone calls and responding to customer’s emails.
Troubleshoot and resolve networking issues, including DNS configurations and VPN connectivity.
Assist users with Active Directory management, including user account creation and permissions.
Analyze customer problems and provide timely solutions through remote assistance or on-site visits as needed.
Document all support interactions in the service desk system (AutoTask) to maintain accurate records of issues and resolutions.
Collaborate with other IT team members to enhance overall service delivery and improve processes.
Deliver excellent customer service by communicating clearly and professionally with users at all levels.
Excellent working knowledge of Active Directory, Microsoft Exchange, File Server, Print Server, DHCP, DNS, High Availability, Virtualization, Group Policy, Terminal Services, and Monitoring.
Experience supporting/troubleshooting Microsoft 365, mobiles devices, and computer peripherals.
Remote Control support and troubleshooting for: Windows OS; Outlook/Exchange; mobile devices; print/scan/fax, and IP phones; and Microsoft Office Suite, business applications, and web applications.
Assist customers in troubleshooting technical problems, and document and respond to customer issues.
Provide analysis, diagnosis, and resolution of complex desktop, server, network, and software problems for end users, if unable to resolve, immediate escalation to remote Systems Administration or Systems Engineering teams.
Advanced technical and troubleshooting knowledge of desktops and applications.
Intermediate understanding of networking including but not limited to: Knowledge of common ports, LAN, WAN, VPN, DNS, Routing, ACLs, NAT, VLAN, and subnetting.
Extensive Windows and/or Macintosh OS experience, both as a user and as a engineer.
Experience using a trouble ticketing system, and demonstrable experience in documenting issues, problems, and resolutions.
Experience in the following applications and protocols a plus: Datto RMM/Autotask, IT Glue, Enterprise Antivirus Solutions, WSUS, website domain management, website security systems, VMWare and Hyper-V.
Ability to quickly assess situations and escalate issue to higher level technician when necessary.
Ability to set priorities and solve problems. Efficiency at managing multiple tasks without frequent supervision.
Provide first level support for network related systems and issues.
Thoroughly document issues on a regular basis in documentation management system and tickets.
Ability, experience, and will to resolve 15-20 tickets a day.

Education and experience

Bachelor’s degree in computer science is preferred.
2-4 years working full-time in an IT helpdesk, service desk or IT call center environment required.
Previous MSP experience highly preferred.
Conversational and written English fluency required.
Technical Certifications a plus (MCSA, CCNA, CompTIA, etc.).
Proven experience in a technical support or help desk role.
Strong knowledge of computer networking concepts, including DNS, VPN, and network troubleshooting.
Familiarity with Mac OS environments is highly desirable.
Experience in using Active Directory for user management tasks.
Excellent analytical skills to diagnose problems effectively.
Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.
Ability to work independently as well as part of a team in a fast-paced environment.

Job Type: Full-time

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer.
Close visual acuity to read technical documentation, analyze system data, and view computer monitors for extended periods.
Clear verbal communication and sufficient auditory capability to provide instruction, lead meetings, and interact with others through voice, phone, and video conferences.
Must be able to occasionally lift and/or move IT equipment and office supplies weighing up to 20 lbs.
Ability to reliably commute to and work fully on-site at the Ontario, CA corporate office or to client locations in the Southern California area, as required by business needs.

BENEFITS:

401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Parental leave
Professional development assistance
Monthly connectivity stipend

WHO SHOULD APPLY?

We seek strategic, customer-focused technologists who are hardworking and practically believe in Acorn values of Obsessive Customer Service, Deep Strategic Partnerships and Unparallel Technical Talent. Strong team players with a growth mindset who can effectively collaborate across operations, engineering, and account management departments. Proactive problem-solvers who own outcomes, are detail-oriented, and make sound decisions under high-stress and high-pressure services environment. Adaptable lifelong learners and individuals of integrity, humility, and initiative who prioritize client success and thrive in stressful IT service contexts. Must be comfortable with fast changing tech stacks, eager to mentor and be mentored.

Job Type: Full-time

Pay: $22.50 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Ability to Commute:

Orange County, CA (Required)

Ability to Relocate:

Orange County, CA: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in cypress ca

Service Desk Analyst

Helpdesk Technician

Associate IT Specialist (Contract to Hire)

End User Support Specialist I

Help Desk Technician

IT Support Technician (Help Desk)

End User Support Specialist II

Desktop Support Lead

Helpdesk Support Technician

Help Desk Technician I

Desktop Technician – Mid Level

IT Help Desk Technician - Millennium Space Systems

IT Support Specialist

Level II IT Analyst

IT Support Technician

Tier 2 IT Helpdesk Technician

IS Helpdesk Technician

Desktop Technician - Los Angeles, CA

IT Help Desk Technician II

Help Desk Technician

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