Top 1154 Customer service representative Jobs in Cypress Tx

Manager, Customer Service
ABI Document Support Services —The Woodlands, TX
- $50,000 - $55,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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Bilingual ONLY – Texas ONLY – Work at Home Call Center Representative
InfoCision Management Corp. —Texas
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Service Coordinator
ProservCrane Group —Spring, TX
- $50,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
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Bilingual Customer Service Rep- Allstate Insurance
Allstate Insurance- Marisol Martinez Benavente Agency —Houston, TX
- $39,000 - $80,000 a year
- Full-time
- Bilingual
- Customer service
- Office
- Paid time off
- On-the-job training
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Bilingual Customer Service Representative
FMA Alliance, Ltd —Houston, TX
- From $17 an hour
- 8 hour shift
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
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Remote Customer Service & Sales Representative (Work From Home)
REMOTE ACCESS NOW —Katy, TX
- $65,000 - $87,500 a year
- Part-time
- Remote
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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5d
TEXAS only - Work at Home Call Center Representative
InfoCision Management Corp. —Texas
- $10 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Customer Service Receptionist
City of Katy —Katy, TX
- $19.75 - $24.69 an hour
- Full-time
- Spanish
- Writing skills
- English
- AD&D insurance
- Disability insurance
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5d
Customer Care Advisor
NCD —Houston, TX
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Typing
- Paid training
- Disability insurance
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Customer Service Representative
Absolute Premier Concepts —Cypress, TX
- $2,500.00 - $4,654.32 a month
- Part-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Office
- Tuition reimbursement
- Professional development assistance
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15h
Patient Services Representative (100% in office)
Visualutions, Inc. —Spring, TX
- $18 - $22 an hour
- Full-time
- HIPAA
- Office
- Continuous improvement
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Customer Advocate I
Health Care Service Corporation —Houston, TX
- $17.75 - $28.39 an hour
- Full-time
- Anatomy knowledge
- Research
- High school diploma or GED
- Paid holidays
- Health insurance
Order Entry Representative
Visual Comfort & Co. —Houston, TX
- $24 an hour
- Weekends as needed
- Office
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Service Center Support PT
FedEx Freight —Houston, TX
- From $20.20 an hour
- Part-time
- Computer literacy
- Basic math
- Office
5d
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Houston, TX
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
Health Care Customer Service Representative
State Collection Service —Houston, TX
- $16 - $18 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Military encouraged
- Profit sharing
- Health savings account
Quick Apply
10d
Customer Service Representative
HireNow Staffing —Houston, TX
- $25 - $27 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Virtual Customer Care
Hayward Roofing —Houston, TX
- $30 - $37 a month
- Full-time
- Remote
- Communication skills
- Entry level
Quick Apply
Insurance Customer Service Representative
W Insurance Company —Houston, TX
- $20.51 - $24.13 an hour
- Extended hours
- Remote
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
7d
CSR / Customer Experience Rep
Fix Auto Houston —Houston, TX
- $18 - $24 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply

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Manager, Customer Service

ABI Document Support Services -
The Woodlands, TX

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Strategic goal setting
Spreadsheets
Legal discovery
Medical billing
Managing projects
Productivity software
Excel data analysis

Full Job Description

SUMMARY
The primary objective of the Manager, Customer Service is to oversee the daily operational workflow to ensure all clients’ needs are handled timely, professionally, and according to legal requirements and company policies. The Manager, Customer Service will utilize detailed problem solving skills in order to provide improvement opportunities for all staff and summarize recommendations to the supervisory team for proper implementation.

The Manager, Customer Service is also responsible to monitor the development and progression of each department head, and overall staff, while reporting all developments directly to the Sr. Director of Operations by utilizing analytical skills and with an understanding of expected order progression. In doing so, the Manager, Customer Service will be able to identify control weaknesses and address trending issues that may arise. This role will be critical to executive management in the ability to foresee or predict risks that can ultimately weaken the company to reach its monthly and/or annual revenue goals.

ESSENTIAL JOB FUNCTIONS

Work with internal and external resources to gain critical understanding of business operations and systems.
Collaborate with department heads on strategic planning to better serve the company’s needs.
Document business processes, training procedures and standard operating procedures.
Communicate process and/or procedural changes to department heads as dictated per business requirements.
Prepare reports to support conclusions and provide possible resolutions/recommendations in accordance with company standards.
Ensure compliance with applicable policies, procedures, and internal controls are being maintained.
Report monthly productivity numbers to Director through accurate and consistent maintenance of company reporting systems and dashboards.
Maintain quarterly reviews of staff and department heads to ensure applied changes are being complied with, and provide any necessary follow up reports of uncorrected problem areas.
Assist in designing tools and models (Excel, PowerPoint, etc) that support and compliment the Operations’ Branch of organization, performance planning, and developmental processes.
Attend and participate in management and/or cross-divisional meetings.
Handle high level escalations involving reviewing data and identifying trends and opportunity.
Examine client order data and use them to improve customer service with client at a high level.
Perform all other duties as assigned.

ESSENTIAL MANAGERIAL RESPONSIBILITIES

Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.
Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.
Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees.
Creating and implementing plan to meet department’s goals and metrics based on workload and client needs.
Communicating change effectively and supporting those affected by change.
Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.
Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.
Actively participating and successfully conducting annual performance evaluations.

High school graduate and/or GED equivalent or equivalent job experience (at least five years’ experience as a business or sales analyst and/or auditor).
Some college desirable but not required.
Must demonstrate strong understanding of the organization’s goals and objectives.
Must be knowledgeable with Discovery Laws and state Evidence Codes.
Must have prior technical and/or professional experience managing complex projects simultaneously, in addition to experience in strategic planning.
Must have prior work experience in medical-billing, legal, or insurance claims office.
Must demonstrate self-motivation and self-direction.
Must be proficient in multiple software programs, including but not limited to Microsoft Office, with the ability to navigate Excel (formulas, spreadsheet design, etc).

WHO WE ARE

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

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Refine Your Search

customer service representative jobs in cypress tx

Manager, Customer Service

Bilingual ONLY – Texas ONLY – Work at Home Call Center Representative

Service Coordinator

Bilingual Customer Service Rep- Allstate Insurance

Bilingual Customer Service Representative

Remote Customer Service & Sales Representative (Work From Home)

TEXAS only - Work at Home Call Center Representative

Customer Service Receptionist

Customer Care Advisor

Customer Service Representative

Patient Services Representative (100% in office)

Customer Advocate I

Order Entry Representative

Service Center Support PT

Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

Health Care Customer Service Representative

Customer Service Representative

Virtual Customer Care

Insurance Customer Service Representative

CSR / Customer Experience Rep

I want to receive the latest job alert for customer service representative in cypress tx

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